Installation & Licensing

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anatrnyc
Posts: 13
Registered: ‎03-27-2012
Message 1 of 14 (692 Views)
Accepted Solution

AutoCAD 2012 Installation Problem

692 Views, 13 Replies
03-27-2012 09:01 PM

Hi,

 

I’ve setup a network deployment server.  All licenses can be checked out.  However, when I tried to install in the client PC, I have the following error during Setup initializing:


Error-Access Denied.JPG
The deployment shared folder already set to simple share with Everyone having Full Access Rights (Tested that users can read & write the folder).  I have also turn off the firewall and antivirus in the client pc as well as the server. FYI, the same installation file works well when i install it as a stand alone trial version.  Attached is the log file created today when trying to install. What could possibly be the problem? I am running out of options troubleshooting this problem.

 

Please help.

 

Regards,

Rachel

*Expert Elite*
tcorey
Posts: 2,456
Registered: ‎12-18-2002
Message 2 of 14 (689 Views)

Re: AutoCAD 2012 Installation Problem

03-27-2012 09:53 PM in reply to: anatrnyc

That message sure seems to point to access problems to the deployment location, but just for fun, delete the contents of the client %temp% location. If this is over-full, it can cause weird errors during deployment.

 

Also, double check that you can ping the deployment server by hostname, not just ip. Maybe a dns issue?

 

Your log file is devoid of information. Is that the log file from the server or the client? Have you looked at both? Maybe more information will be available in the other log file.

 

Tim

 

 

Tim Corey, Owner
Delta Engineering Systems
Redding, CA
Autodesk Authorized Value-Added Reseller
Contributor
anatrnyc
Posts: 13
Registered: ‎03-27-2012
Message 3 of 14 (679 Views)

Re: AutoCAD 2012 Installation Problem

03-28-2012 01:45 AM in reply to: tcorey

Hi Tim,

 

Thanks for your suggestion.  Unfortunetely, i still get the same error.

I can ping the server using host name.  I've also cleared the Temp folder, and the log file in the server shows that everything has been installed successfully.

 

Any more suggestions?

 

Regards,

Rachel

*Expert Elite*
tcorey
Posts: 2,456
Registered: ‎12-18-2002
Message 4 of 14 (658 Views)

Re: AutoCAD 2012 Installation Problem

03-28-2012 08:41 AM in reply to: anatrnyc

Is there a chance that your permissions start too low in the share tree?

 

I usually make a share called Autodesk Deployments, full control to all users at this level and below, and then have a deployment folder for each different Autodesk program under that. Do your access rights start this high? If you're piggybacking this to a different share, maybe make a dedicated share like I do and see if that helps.

 

Something better work for you, I'm running out of ideas and you're probably running out of patience!

 

Tim

 

Tim Corey, Owner
Delta Engineering Systems
Redding, CA
Autodesk Authorized Value-Added Reseller
*Expert Elite*
TravisNave
Posts: 9,936
Registered: ‎01-14-2005
Message 5 of 14 (646 Views)

Re: AutoCAD 2012 Installation Problem

03-28-2012 01:22 PM in reply to: anatrnyc

The file and folder permissions also need to have full write access.  The 'everyone' account should have full rights to the share and folder permissions both.  The local user needs to have local administrator rights to the machine.  Any kind of denial is implicit over granted access, so double-check your permissions, OU, and/or GPO on the domain as well.

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Contributor
anatrnyc
Posts: 13
Registered: ‎03-27-2012
Message 6 of 14 (605 Views)

Re: AutoCAD 2012 Installation Problem

03-29-2012 06:12 PM in reply to: TravisNave

Hi Travis/Tim

 

I've asked my collegue, a network guy to check on all those.  Seems everything is what it should be.  I've even tried to copy the whole deployment folder to the client pc and run the installation. But as expected, the same error pops up.  I've also tried to to run the installation within the server.  And that works.  So it is quite confirmed that it has something to do with network or sharing permission.

 

Is there any alternative ways? Is there a way for me to do the client installation offline, then later connect to grab the license from the server? I am so going to format the server already.

 

Regards,

Rachel

*Expert Elite*
tcorey
Posts: 2,456
Registered: ‎12-18-2002
Message 7 of 14 (595 Views)

Re: AutoCAD 2012 Installation Problem

03-29-2012 10:18 PM in reply to: anatrnyc

You should try creating a deployment on one or your workstations, not your server, and then have other clients access the install from there. Don't copy your existing deployment. Create a new one.

 

Yes, you can create deployments and install them to clients before the license manager is installed. You just won't be able to run the software you've installed on the clients until the license server is up and running.

 

 

 

Tim Corey, Owner
Delta Engineering Systems
Redding, CA
Autodesk Authorized Value-Added Reseller
Contributor
anatrnyc
Posts: 13
Registered: ‎03-27-2012
Message 8 of 14 (593 Views)

Re: AutoCAD 2012 Installation Problem

03-29-2012 11:57 PM in reply to: anatrnyc

Hi Tim,

 

I am going to give this a try now.  Will let you know if it turns out okay or not.  Thanks for your suggestion. *Cross my fingers and hope this works.

 

Regards,

Rachel

Contributor
anatrnyc
Posts: 13
Registered: ‎03-27-2012
Message 9 of 14 (589 Views)

Re: AutoCAD 2012 Installation Problem

03-30-2012 02:03 AM in reply to: anatrnyc

Hi Tim,

 

I've create a deployment on my notebook.  But when i tried to run the installation, it seems like nothing happen.  I've checked the task manager and i notice that the setup.exe service was up for a while, then disappear.  This time, no error message or any sort.

 

Attached is the log file generated.

 

Regards,

Rachel

*Expert Elite*
tcorey
Posts: 2,456
Registered: ‎12-18-2002
Message 10 of 14 (576 Views)

Re: AutoCAD 2012 Installation Problem

03-30-2012 08:07 AM in reply to: anatrnyc

Rachel, phone me at 530.209.4385 and we can do a remote connection so we can see if we can get this working for you.

 

Tim

 

Tim Corey, Owner
Delta Engineering Systems
Redding, CA
Autodesk Authorized Value-Added Reseller

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