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Active Member
jmh54
Posts: 6
Registered: ‎01-12-2012
Message 1 of 7 (297 Views)
Accepted Solution

AutoCAD 2011 Serial Key will not work

297 Views, 6 Replies
02-21-2014 11:16 AM

We just updated our computer from Windows XP to Windows 7. We have installed AutoCAD 2011 (that was on this computer before the update) But it will not recognize the serial #. I don't know how to go about fixing this problem. I have the original disk and serial # and product key. PLEASE HELP!

Community Manager
jessica.t
Posts: 1,158
Registered: ‎02-28-2012
Message 2 of 7 (277 Views)

Re: AutoCAD 2011 Serial Key will not work

02-21-2014 12:39 PM in reply to: jmh54

Hi Jessica,

 

When you say that the product will not recognize your serial number, what do you mean exactly? If you could provide the exact error message that would be great.

 

Please keep in mind that serial numbers typically return errors when they have been marked upgraded or returned. Please respond to this post with further details. Thank you!



Jessica Thrasher
*Expert Elite*
pendean
Posts: 21,650
Registered: ‎11-06-2003
Message 3 of 7 (272 Views)

Re: AutoCAD 2011 Serial Key will not work

02-21-2014 12:52 PM in reply to: jmh54
Someone in your office used your license to upgrade to the next version most likely: who has 20112/2013/2014 in your office?
Or someone else stole your info.

Elaborate with more info on the error message AutoCAd presented you with when it failed.
Dean Saadallah Blog | Facebook | Google+ | Twitter | PINS
Active Member
jmh54
Posts: 6
Registered: ‎01-12-2012
Message 4 of 7 (264 Views)

Re: AutoCAD 2011 Serial Key will not work

02-21-2014 01:28 PM in reply to: jessica.t
I was finally able to find a phone number for AutoDesk they resolved the solution. Thank you for your response though!
Community Manager
jessica.t
Posts: 1,158
Registered: ‎02-28-2012
Message 5 of 7 (250 Views)

Re: AutoCAD 2011 Serial Key will not work

02-21-2014 04:19 PM in reply to: jmh54

You're welcome! Glad you got everything sorted out. Have a great weekend!



Jessica Thrasher
New Member
orbitz20
Posts: 1
Registered: ‎03-30-2014
Message 6 of 7 (174 Views)

Re: AutoCAD 2011 Serial Key will not work

03-30-2014 08:26 PM in reply to: jessica.t

We just updated our computer from Windows XP to Windows 7.

 

We have installed before AutoCAD 2011 on this computer But it will not recognize the serial #.

 

The error message says:

 

The serial number you entered is not valid.

 

we have the original disk and serial # and product key. PLEASE HELP!

 

Customer Service
joane.bonghanoy
Posts: 666
Registered: ‎06-06-2011
Message 7 of 7 (161 Views)

Re: AutoCAD 2011 Serial Key will not work

03-30-2014 10:49 PM in reply to: orbitz20

Hi Rimar,

 

Invalid Serial Number error during Activation especially for Commercial Licenses occurs when the said Serial Number has been Upgraded to a  newer version. 

 

Send me a Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with your Serial # so I can check and verify.



Joane Bonghanoy

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