Installation & Licensing

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*Burger, Sean
Message 1 of 5 (143 Views)

Authorization Nightmare

143 Views, 4 Replies
01-26-2001 10:09 PM
I am in trouble here and maybe someone could assist me . One of my customers
recently purched 6 AutoCad 2000i upgrade copies . I got them all authorized
etc. I had to reload most of these machines after this installation
(maintenance) of autocad . But now when I try and install the ACAD on the
freshly reloaded (fdisked and formatted) workstations , Autocad asks me to
re-authorize the machines . This I cannot do since it is weekend and nobody
works during the weekend . Monday my customer will walk into the office and
no-one will be able to work . Please assist me anyone , I was brought under
the impression (by Autodesk ) that I'll be able to reinstall using the same
codes (how : after authorizing the product it asks you to retain the copy of
printout as a record of your serial number and your authorization code ?)

Sean "dead on monday" Burger
*Turvill, Paul
Message 2 of 5 (143 Views)

Re: Authorization Nightmare

01-27-2001 02:26 AM in reply to: *Burger, Sean
The intent is that you record the Auth Code given for each Serial Number
when you first receive it. That same Auth Code may be used on any occasion
it becomes necessary to re-install its corresponding Serial Numbered
package. Works for me, always has. What happens when you try?
___

"Sean Burger" wrote in message
news:E25DFC756FD05E543CCF7CC5AC2F3CA8@in.WebX.SaUCah8kaAW...
> I am in trouble here and maybe someone could assist me . One of my
customers
> recently purched 6 AutoCad 2000i upgrade copies . I got them all
authorized
> etc. I had to reload most of these machines after this installation
> (maintenance) of autocad . But now when I try and install the ACAD on the
> freshly reloaded (fdisked and formatted) workstations , Autocad asks me to
> re-authorize the machines . This I cannot do since it is weekend and
nobody
> works during the weekend . Monday my customer will walk into the office
and
> no-one will be able to work . Please assist me anyone , I was brought
under
> the impression (by Autodesk ) that I'll be able to reinstall using the
same
> codes (how : after authorizing the product it asks you to retain the copy
of
> printout as a record of your serial number and your authorization code ?)
>
> Sean "dead on monday" Burger
>
*SeanBurg
Message 3 of 5 (143 Views)

Re:

01-27-2001 09:34 PM in reply to: *Burger, Sean
I have formatted the machines and when I try to use the Auth Code that was
supplied , but does not work . On opening the Acad package on the PC it says
that it found a previous installation code ( or serial # ) on the machine
and I need to re-auth the machine .Now where it (acad) gets this I don't
know since I fdisked the HDD's on the machines since we're planning to
create a ghost image of the machines and keep it on the second HDD partition
. There is no network licensing installed (running Linux) . Where does Acad
write this info to is a secret only they know .

I would appreciate if you know a little more on this and point me into a
direction to reinstall this without the problems that I'm experiencing now .

Thx
Sean

"Paul Turvill" wrote in message
news:0B135C83815DED08BFACD7DA3951EE26@in.WebX.SaUCah8kaAW...
> The intent is that you record the Auth Code given for each Serial Number
> when you first receive it. That same Auth Code may be used on any occasion
> it becomes necessary to re-install its corresponding Serial Numbered
> package. Works for me, always has. What happens when you try?
> ___
>
> "Sean Burger" wrote in message
> news:E25DFC756FD05E543CCF7CC5AC2F3CA8@in.WebX.SaUCah8kaAW...
> > I am in trouble here and maybe someone could assist me . One of my
> customers
> > recently purched 6 AutoCad 2000i upgrade copies . I got them all
> authorized
> > etc. I had to reload most of these machines after this installation
> > (maintenance) of autocad . But now when I try and install the ACAD on
the
> > freshly reloaded (fdisked and formatted) workstations , Autocad asks me
to
> > re-authorize the machines . This I cannot do since it is weekend and
> nobody
> > works during the weekend . Monday my customer will walk into the office
> and
> > no-one will be able to work . Please assist me anyone , I was brought
> under
> > the impression (by Autodesk ) that I'll be able to reinstall using the
> same
> > codes (how : after authorizing the product it asks you to retain the
copy
> of
> > printout as a record of your serial number and your authorization code
?)
> >
> > Sean "dead on monday" Burger
> >
>
*milana, jerry
Message 4 of 5 (143 Views)

Re:

01-27-2001 11:16 PM in reply to: *Burger, Sean
Sean, Paul,

The international version of AutoCAD uses a different licensing system than
the North American version. That is why Paul is able to reuse his
authorization code and you can not. With the international versions,
authorization codes are not reusable.

There are ways to avoid this disaster in the future. Document TS18983 in
the Autodesk Product data base explains how to preserve your license when a
format is necessary. The document also has links to other documents that
explain this technology. At this point, it is too late to use TS18983 this
time. Once you attempt to start AutoCAD without doing the steps in TS18983
it throws the license out of synchronization and reauthorization is
necessary.

jerry milana,
Autodesk Product Support

"SeanBurg" wrote in message
news:BDA7DD06B78B436A8006C9032DB43F92@in.WebX.SaUCah8kaAW...
> I have formatted the machines and when I try to use the Auth Code that was
> supplied , but does not work . On opening the Acad package on the PC it
says
> that it found a previous installation code ( or serial # ) on the machine
> and I need to re-auth the machine .Now where it (acad) gets this I don't
> know since I fdisked the HDD's on the machines since we're planning to
> create a ghost image of the machines and keep it on the second HDD
partition
> . There is no network licensing installed (running Linux) . Where does
Acad
> write this info to is a secret only they know .
>
> I would appreciate if you know a little more on this and point me into a
> direction to reinstall this without the problems that I'm experiencing now
.
>
> Thx
> Sean
>
> "Paul Turvill" wrote in message
> news:0B135C83815DED08BFACD7DA3951EE26@in.WebX.SaUCah8kaAW...
> > The intent is that you record the Auth Code given for each Serial Number
> > when you first receive it. That same Auth Code may be used on any
occasion
> > it becomes necessary to re-install its corresponding Serial Numbered
> > package. Works for me, always has. What happens when you try?
> > ___
> >
> > "Sean Burger" wrote in message
> > news:E25DFC756FD05E543CCF7CC5AC2F3CA8@in.WebX.SaUCah8kaAW...
> > > I am in trouble here and maybe someone could assist me . One of my
> > customers
> > > recently purched 6 AutoCad 2000i upgrade copies . I got them all
> > authorized
> > > etc. I had to reload most of these machines after this installation
> > > (maintenance) of autocad . But now when I try and install the ACAD on
> the
> > > freshly reloaded (fdisked and formatted) workstations , Autocad asks
me
> to
> > > re-authorize the machines . This I cannot do since it is weekend and
> > nobody
> > > works during the weekend . Monday my customer will walk into the
office
> > and
> > > no-one will be able to work . Please assist me anyone , I was brought
> > under
> > > the impression (by Autodesk ) that I'll be able to reinstall using the
> > same
> > > codes (how : after authorizing the product it asks you to retain the
> copy
> > of
> > > printout as a record of your serial number and your authorization code
> ?)
> > >
> > > Sean "dead on monday" Burger
> > >
> >
>
*Turvill, Paul
Message 5 of 5 (143 Views)

Re:

01-28-2001 02:00 AM in reply to: *Burger, Sean
Sorry, Sean, I should have realized you were using a non-North American
version. Autodesk treats its international customers quite badly as compared
to us folks in the States.
___

"SeanBurg" wrote in message
news:BDA7DD06B78B436A8006C9032DB43F92@in.WebX.SaUCah8kaAW...
> I have formatted the machines and when I try to use the Auth Code that was
> supplied , but does not work .

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