Attempting to add licenses to use network license manager, getting error 1

[arcint]

I am attempting to enter our valid licenses so I can generate a Network Licensing File, and continually get "The serial number you entered is not valid. Try again. (1)" regardless of which license number I enter.  These are licenses purchased legitimately from a valid Autodesk seller, ideate, so I know they are not invalid...  What gives?  Why is it so hard to get support from you guys anymore, too?

[jessica.t]

Hi Aileen! Welcome to the Autodesk Community!

I apologize that it has been difficult for you to get assistance but we're here to help!

I looked up your email address and found that you are associated to four AutoCAD 2014 standalone licenses which would not be compatible with a networked license file. If you could please send me a private message with your serial number information it would be greatly appreciated. Or please contact our Licensing Assistance team for immediate resolution.

Thank you very much!

[DarrenP]

you may want to contact Ideate since that is where you bought the software from to make you sure you actually bought network licenses and not standalone licenses

[arcint]

This was taken care of from this perspective, however even as standalone, the licenses are marked as invalid.  I am currently working with ideate to figure this out.