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    Distinguished Contributor
    Posts: 124
    Registered: ‎12-09-2009
    Accepted Solution

    An autodesk product failed to send required value for SERIALNUM

    1011 Views, 11 Replies
    04-17-2012 07:27 AM

    And whatever backburner is, it doesn't like me. I don't know if it's related. I've also tried the repair option on the uninstall (which should be an option on the  main autodesk menu). This was installed via USB.

     

    This is for Ultimate 2013. 2012 works fine.

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    Distinguished Contributor
    Posts: 124
    Registered: ‎12-09-2009

    Re: An autodesk product failed to send required value for SERIALNUM

    04-17-2012 10:09 AM in reply to: BillPIII
    BackburnerCIF.exe - Fatal Error
    CLR error: 80004005

    This is the buggiest autodesk install I've ever had.
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    Distinguished Contributor
    Posts: 124
    Registered: ‎12-09-2009

    Re: An autodesk product failed to send required value for SERIALNUM

    04-18-2012 05:28 AM in reply to: BillPIII

    Anybody? I can't use any of the 2013 programs. They either return the SerialNum error or sit on 'splash' screen.

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    Distinguished Contributor
    Posts: 124
    Registered: ‎12-09-2009

    Re: An autodesk product failed to send required value for SERIALNUM

    04-18-2012 04:14 PM in reply to: BillPIII
    Well Bill I think it's related to .net. Based on information gathered everywhere else but here. Screw around with that while you are waiting for "professional" support. And feel free to read the form letters generated by the automated TPS reports.
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    Distinguished Contributor
    Posts: 124
    Registered: ‎12-09-2009

    Re: An autodesk product failed to send required value for SERIALNUM

    04-18-2012 04:15 PM in reply to: BillPIII
    Thanks Bill. I still think you are a jerk.
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    Distinguished Contributor
    Posts: 124
    Registered: ‎12-09-2009

    Re: An autodesk product failed to send required value for SERIALNUM

    04-19-2012 10:31 AM in reply to: BillPIII

    Since everyone else was busy, I fixed it myself.

     

    Here is my hack solution. So if some things don't make sense or seem irrelevant, don't ask me why I did them. I flailed about until something worked.

     

    This is for Windows 7 Btw.

     

    1. Find a program called CCleaner and Run it.

    2. Go to Control Panel -> Programs -> Turn Windows Features On/Off

    3. Look for any .Net stuff and turn it off.

    4. Go To Add/Remove program and try to delete the Windows.Net stuff. You need to delete one before the other. I don't remember which but it will complain if you guess wrong.

    5. Go find a program called dotnetfx_cleanup tool. Download it. Extract it (don't run from inside the zip but copy those files into a directory) then run that.

    5.b. doesn't hurt to run CCleaner again.

    6. Go to C:\Windows\Microsoft.Net and look for the "Assembly" directory. Rename that something else.

    7. Go download the "dotNetFX_Full_Setup" from Microsoft and run it.

     

    Now 2013 works. But that was a PITA.

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    Distinguished Contributor
    Posts: 124
    Registered: ‎12-09-2009

    Re: An autodesk product failed to send required value for SERIALNUM

    04-24-2012 05:57 AM in reply to: BillPIII

    Here is some better and more specific info that covers a larger range of .NET problems:

     

    http://blogs.msdn.com/b/varungupta/archive/2010/06/22/troubleshooting-net-framework-4-install-failur...

     

     

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    Distinguished Contributor
    Posts: 124
    Registered: ‎12-09-2009

    Re: An autodesk product failed to send required value for SERIALNUM

    04-30-2012 06:30 AM in reply to: BillPIII

    Ignore all this. Problem is back.

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    Valued Contributor
    Posts: 98
    Registered: ‎09-10-2007

    Re: An Autodesk product failed to send required value for SERIALNUM

    10-15-2012 11:58 AM in reply to: BillPIII

    After laughing an inappropriate amount of time at your humor, and feel the need to ask if you've found any other solution.

     

    A workstation that functioned fine Friday is now unhappy, same .NET and SerialNUM Error, as you reported.

     

    As much as I enjoy uninstalling all 20+ Microsoft Windows 7 Updates that installed this morning, I was hoping for something better.

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    Distinguished Contributor
    Posts: 124
    Registered: ‎12-09-2009

    Re: An autodesk product failed to send required value for SERIALNUM

    10-15-2012 03:43 PM in reply to: BillPIII
    If I remember correctly, I had to do a "repair install" of windows 7 and that finally did the trick. I sent my full solution to Autodesk where it probably sits in some tech's junk folder. But if you want to wait until tommarrow, I can look up exactly what I sent them. I just googled how to do the repair install and followed that. There is some catch to it that was covered in the link.
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