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gdunkleii
Posts: 4
Registered: ‎07-23-2011
Message 1 of 7 (298 Views)
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After The Download of 3dsMax

298 Views, 6 Replies
07-23-2011 07:23 PM

Ive tried downloading Autodesk 3dsMax 2010, 2011, and 2012 and get the same result:

 

After the download, it gives me the huge file a really long name (Random letters & Numbers) with no real extension and asks how I want to open it.

 

I know for certain that my laptop can handle the program, I just need some ideas on how to get it finished installing!

 

Thanks for any help

 

Greg

Member
gdunkleii
Posts: 4
Registered: ‎07-23-2011
Message 2 of 7 (297 Views)

Re: After The Download of 3dsMax

07-23-2011 07:29 PM in reply to: gdunkleii

Here's a quick screen shot of what it does after download..  if that helps anyone..

Product Support
avto
Posts: 266
Registered: ‎10-07-2008
Message 3 of 7 (274 Views)

Re: After The Download of 3dsMax

07-25-2011 12:38 PM in reply to: gdunkleii

Hi Greg,

 

Just for security reasons, I removed one of your screenshot as it had your personal info and the product Serial number.

 

I would suggest downloading the product again, but at this time save it to a folder on your hard drive (e.g. C:\3dsmax).  Then go to the folder and run executable.

 

Regards,

 



Avto Chachava
Autodesk Product Support
Autodesk, Inc.
Member
gdunkleii
Posts: 4
Registered: ‎07-23-2011
Message 4 of 7 (269 Views)

Re: After The Download of 3dsMax

07-25-2011 12:53 PM in reply to: gdunkleii
I appreciate the suggestion, but before it downloads it doesn't give an option of where to save and there IS no executable file. (I assume you LOOKED at the other picture first).
Product Support
avto
Posts: 266
Registered: ‎10-07-2008
Message 5 of 7 (264 Views)

Re: After The Download of 3dsMax

07-25-2011 01:42 PM in reply to: gdunkleii

Interesting, I just tested this out and was able to successfully download the 3ds Max 2012 installer, Autodesk_3ds_Max_2012_English_Win_32-64bit.exe, which is about 3.25G.

 

After you are logged in into Autodesk Education Community:

 

1.Click on Download.

2.Click on Save (instead of Run).

3.’Save AS’ dialog box opens and will give you an option where to save the installer.

4.The installer file name is Autodesk_3ds_Max_2012_English_Win_32-64bit.exe.

 

If you happen to have your ftp site, let me know the logon info and I’ll upload the installer there for you.

 

Regards,

 



Avto Chachava
Autodesk Product Support
Autodesk, Inc.
Member
gdunkleii
Posts: 4
Registered: ‎07-23-2011
Message 6 of 7 (259 Views)

Re: After The Download of 3dsMax

07-25-2011 02:45 PM in reply to: gdunkleii
Ok so after reading that, I found one of the attempted downloads in my cache, changed it to an exe and it worked like a charm. Wonder why it didn't save as one, but at least it works now. Thanks.
Product Support
avto
Posts: 266
Registered: ‎10-07-2008
Message 7 of 7 (257 Views)

Re: After The Download of 3dsMax

07-25-2011 02:51 PM in reply to: gdunkleii

Perhaps instead of ‘Save’ you clicked on ‘Run’ and it went to the cache.

 

I'm glad to hear that you got it work.

 



Avto Chachava
Autodesk Product Support
Autodesk, Inc.

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