Installation & Licensing

[#1]

3 days now, and my dealer has yet to call me back.

AdLM on NT 4sp3 server with
A2K 2 seat lisc.
using static IP addresses on all clients and servers.

Single server image used for Client deployment installation used on both
NT 4 sp3 workstation and a 95 client

TCP/IP protocol
ACADSERVER environmental variable set on clients and server (probably dont
need it on the server)
pinged server host name and clients name OK from both ends. (and addresses
as well)

A2K installs and starts on clients fine, but doesn't seem to obtain
liscencing info,
The clients bring up the Authorization Wizard on A2K startup, and of course
the AdLM on the server doesn't report any use of the 2 lisc.

My question is:
Does the AdLM need to be installed on a server drive that can be accessed
by the clients? It shouldn't matter right.
I installed it on C: on the server, but this partition cannot be accessed
on the network by the clients. Does this matter? I would think not. (of
course the installation image on the server is on a different partition so
that the clients can see and use it)

Also, it is only the TCP/IP protocol from Control Panel/Network/protocols
that must be installed for MS Networking, not the simple TCP/IP services, I
dont need the client programs for simple TCP/IP services from the Control
panel/Network/services installed on the clients or server. Isn't that
correct?

I know that the AdLM does not need to be installed on the client.

so what is next? what am I missing here?
is there some setting that tells AutoCAD that it needs to look for
do they need to be in the same domain, no, that is an MS networking thing?

I am pretty sure that they are all on the same subnet?
I would check that by looking at Control Panel/Network/protocols/TCP/IP
Protocol/IP Address/Subnet Mask,
and making sure that those numbers match.
255.255.255.0 on all machines...
Correct?

On the 95 client, does the primary network logon need to be set to
something other than Novell IntranetWare Client? (I dont believe that
there is a setting for this in NT) You see, we are actually a Novell shop
here, but I have my own NT server set up for the CAD department. That
wouldn't matter, would it? I dont use the Novell client32 on some of my NT
workstations, only the Microsoft support for network clients, but that
doesn't matter cause we are talking tcp/ip here, right? I dont want to use
the IPX stuff, cause I cannot manage it, Our IT department wont give me
Admin privileges, and I hate the scripts that they run, so I have to do my
own thing and avoid IPX as much as I can. So, I have no privileges for the
Novell side! I network administer my CAD stuff only from the NT world.
Even my plotters are setup for tcp/ip printing. I try to stay as far away
from Novell as I can, I only use it for file and print services on devices
that they wont let me manage.

I have wasted hours on this, my dealer has never dealt with the AdLM (it is
no wonder that they haven't called me back) I never rely on them anyway,
they are only sales people!

What can I try next?
I am stuck. I have been through the installation guide over and over,
searched AutoDESK Technical Solutions, and have no where else to turn.
Help please
this is my last resort before having to deal with a dealer acting as a
middleman, that knows very little about networking or AutoCAD for that
matter. I have some questions, and I am not willing to get answers from
someone that doesn't know what they are talking about.
signed
desperate
K.

[#2]

So the service that the clients call for is active across tcp/ip

There are several adlm admin tools to check this in the adlm directory but
you suggest they can not be run from a client machine !!

Then on a clients behest the license file is modified to show a token is
released OOps you say they have no access to that drive !!

AS SYSTEM ADMINISTRATOR INSTALL THE ADLM IN A DIRECTORY THAT THE WORLD CAN
SEE
Once its working you can shoot your foot by restricting the rights
progressivly

HTH

sorry about the terseness its your dealer that I should direct my flu
symptoms at

"Kenneth Anderson" wrote in message
news:01bf5882$670e5ad0$08844f98@fdc_bond...
> 3 days now, and my dealer has yet to call me back.
>
> AdLM on NT 4sp3 server with
> A2K 2 seat lisc.
> using static IP addresses on all clients and servers.
>
> Single server image used for Client deployment installation used on both
> NT 4 sp3 workstation and a 95 client
>
> TCP/IP protocol
> ACADSERVER environmental variable set on clients and server (probably dont
> need it on the server)
> pinged server host name and clients name OK from both ends. (and addresses
> as well)
>
> A2K installs and starts on clients fine, but doesn't seem to obtain
> liscencing info,
> The clients bring up the Authorization Wizard on A2K startup, and of
course
> the AdLM on the server doesn't report any use of the 2 lisc.
>
> My question is:
> Does the AdLM need to be installed on a server drive that can be accessed
> by the clients? It shouldn't matter right.
> I installed it on C: on the server, but this partition cannot be accessed
> on the network by the clients. Does this matter? I would think not. (of
> course the installation image on the server is on a different partition so
> that the clients can see and use it)
>
> Also, it is only the TCP/IP protocol from Control Panel/Network/protocols
> that must be installed for MS Networking, not the simple TCP/IP services,
I
> dont need the client programs for simple TCP/IP services from the Control
> panel/Network/services installed on the clients or server. Isn't that
> correct?
>
> I know that the AdLM does not need to be installed on the client.
>
> so what is next? what am I missing here?
> is there some setting that tells AutoCAD that it needs to look for
> do they need to be in the same domain, no, that is an MS networking thing?
>
> I am pretty sure that they are all on the same subnet?
> I would check that by looking at Control Panel/Network/protocols/TCP/IP
> Protocol/IP Address/Subnet Mask,
> and making sure that those numbers match.
> 255.255.255.0 on all machines...
> Correct?
>
> On the 95 client, does the primary network logon need to be set to
> something other than Novell IntranetWare Client? (I dont believe that
> there is a setting for this in NT) You see, we are actually a Novell shop
> here, but I have my own NT server set up for the CAD department. That
> wouldn't matter, would it? I dont use the Novell client32 on some of my
NT
> workstations, only the Microsoft support for network clients, but that
> doesn't matter cause we are talking tcp/ip here, right? I dont want to
use
> the IPX stuff, cause I cannot manage it, Our IT department wont give me
> Admin privileges, and I hate the scripts that they run, so I have to do my
> own thing and avoid IPX as much as I can. So, I have no privileges for
the
> Novell side! I network administer my CAD stuff only from the NT world.
> Even my plotters are setup for tcp/ip printing. I try to stay as far away
> from Novell as I can, I only use it for file and print services on devices
> that they wont let me manage.
>
> I have wasted hours on this, my dealer has never dealt with the AdLM (it
is
> no wonder that they haven't called me back) I never rely on them anyway,
> they are only sales people!
>
> What can I try next?
> I am stuck. I have been through the installation guide over and over,
> searched AutoDESK Technical Solutions, and have no where else to turn.
> Help please
> this is my last resort before having to deal with a dealer acting as a
> middleman, that knows very little about networking or AutoCAD for that
> matter. I have some questions, and I am not willing to get answers from
> someone that doesn't know what they are talking about.
> signed
> desperate
> K.

[#3]

<< AS SYSTEM ADMINISTRATOR INSTALL THE ADLM IN A DIRECTORY THAT THE WORLD
CAN SEE>>
Would this be a common sense thing? I only thought that it would be a good
idea to put it in a place where people cant mess with it.

It is interesting how the installation guide fails to mention that this
might be a good idea. I do recall the guide (after reading it SEVERAL
times) mentioning it in respect to the Client deployment installation image
(that would be common sense to me), but not in regards to the AdLM. Since
most servers that I have worked on have restrictions on the c: drive where
the OS is installed, it should be noted somewhere that the AdLM should also
be installed in a location that the client can see it.

No need to reply. thanks for the response. hope that you feel better.

P.S. I will assume that I dont need a new server code... (thank goodness,
Ive never dealt with numbers of this magnitude before!! my V.I.N. is not
that long, but at least I dont have to deal with the hardware lock key!)
K.

[#4]

You don't have a dial up connection on the server? RAS isn't recommended
because it can change the IP address the LM reads.

Other than that make sure the service is running under the system account.
Also is the service running? I had a machine one time that refused to start
the ADLM automatically on reboot.

Good Luck,
--
Byron Mann
GIS Applications Engineer
byron.mann@cadapult.net
http://gis.cadapult.net/mapguide

Kenneth Anderson wrote in message
news:01bf5882$670e5ad0$08844f98@fdc_bond...
> 3 days now, and my dealer has yet to call me back.
>
> AdLM on NT 4sp3 server with
> A2K 2 seat lisc.
> using static IP addresses on all clients and servers.
>
> Single server image used for Client deployment installation used on both
> NT 4 sp3 workstation and a 95 client
>
> TCP/IP protocol
> ACADSERVER environmental variable set on clients and server (probably dont
> need it on the server)
> pinged server host name and clients name OK from both ends. (and addresses
> as well)
>
> A2K installs and starts on clients fine, but doesn't seem to obtain
> liscencing info,
> The clients bring up the Authorization Wizard on A2K startup, and of
course
> the AdLM on the server doesn't report any use of the 2 lisc.
>
> My question is:
> Does the AdLM need to be installed on a server drive that can be accessed
> by the clients? It shouldn't matter right.
> I installed it on C: on the server, but this partition cannot be accessed
> on the network by the clients. Does this matter? I would think not. (of
> course the installation image on the server is on a different partition so
> that the clients can see and use it)
>
> Also, it is only the TCP/IP protocol from Control Panel/Network/protocols
> that must be installed for MS Networking, not the simple TCP/IP services,
I
> dont need the client programs for simple TCP/IP services from the Control
> panel/Network/services installed on the clients or server. Isn't that
> correct?
>
> I know that the AdLM does not need to be installed on the client.
>
> so what is next? what am I missing here?
> is there some setting that tells AutoCAD that it needs to look for
> do they need to be in the same domain, no, that is an MS networking thing?
>
> I am pretty sure that they are all on the same subnet?
> I would check that by looking at Control Panel/Network/protocols/TCP/IP
> Protocol/IP Address/Subnet Mask,
> and making sure that those numbers match.
> 255.255.255.0 on all machines...
> Correct?
>
> On the 95 client, does the primary network logon need to be set to
> something other than Novell IntranetWare Client? (I dont believe that
> there is a setting for this in NT) You see, we are actually a Novell shop
> here, but I have my own NT server set up for the CAD department. That
> wouldn't matter, would it? I dont use the Novell client32 on some of my
NT
> workstations, only the Microsoft support for network clients, but that
> doesn't matter cause we are talking tcp/ip here, right? I dont want to
use
> the IPX stuff, cause I cannot manage it, Our IT department wont give me
> Admin privileges, and I hate the scripts that they run, so I have to do my
> own thing and avoid IPX as much as I can. So, I have no privileges for
the
> Novell side! I network administer my CAD stuff only from the NT world.
> Even my plotters are setup for tcp/ip printing. I try to stay as far away
> from Novell as I can, I only use it for file and print services on devices
> that they wont let me manage.
>
> I have wasted hours on this, my dealer has never dealt with the AdLM (it
is
> no wonder that they haven't called me back) I never rely on them anyway,
> they are only sales people!
>
> What can I try next?
> I am stuck. I have been through the installation guide over and over,
> searched AutoDESK Technical Solutions, and have no where else to turn.
> Help please
> this is my last resort before having to deal with a dealer acting as a
> middleman, that knows very little about networking or AutoCAD for that
> matter. I have some questions, and I am not willing to get answers from
> someone that doesn't know what they are talking about.
> signed
> desperate
> K.

[#5]

How do you go about installing A2K on the clients. Did you create
deployment locations on the server and install from these deployment
locations?

It almost sounds like you have stand-alone installs of A2k. Did you run
setup.exe from the root of the A2k cd on each client station? I hope not.
You should never be prompted for an authorization code at the client station
with the network version.

When choosing a dealer, it's a good idea to choose a dealer that is an
"Authorized Systems Center." Also, interview your dealer. Are they
familiar with the network version of AutoCAD? Do they know what TCP/IP is?
etc.

Good luck,

Drew Burgasser
CAD Masters, Inc.
www.cadmasters.com
Autodesk Authorized Systems Center

Kenneth Anderson wrote in message
news:01bf5882$670e5ad0$08844f98@fdc_bond...
> 3 days now, and my dealer has yet to call me back.
>
> AdLM on NT 4sp3 server with
> A2K 2 seat lisc.
> using static IP addresses on all clients and servers.
>
> Single server image used for Client deployment installation used on both
> NT 4 sp3 workstation and a 95 client
>
> TCP/IP protocol
> ACADSERVER environmental variable set on clients and server (probably dont
> need it on the server)
> pinged server host name and clients name OK from both ends. (and addresses
> as well)
>
> A2K installs and starts on clients fine, but doesn't seem to obtain
> liscencing info,
> The clients bring up the Authorization Wizard on A2K startup, and of
course
> the AdLM on the server doesn't report any use of the 2 lisc.
>
> My question is:
> Does the AdLM need to be installed on a server drive that can be accessed
> by the clients? It shouldn't matter right.
> I installed it on C: on the server, but this partition cannot be accessed
> on the network by the clients. Does this matter? I would think not. (of
> course the installation image on the server is on a different partition so
> that the clients can see and use it)
>
> Also, it is only the TCP/IP protocol from Control Panel/Network/protocols
> that must be installed for MS Networking, not the simple TCP/IP services,
I
> dont need the client programs for simple TCP/IP services from the Control
> panel/Network/services installed on the clients or server. Isn't that
> correct?
>
> I know that the AdLM does not need to be installed on the client.
>
> so what is next? what am I missing here?
> is there some setting that tells AutoCAD that it needs to look for
> do they need to be in the same domain, no, that is an MS networking thing?
>
> I am pretty sure that they are all on the same subnet?
> I would check that by looking at Control Panel/Network/protocols/TCP/IP
> Protocol/IP Address/Subnet Mask,
> and making sure that those numbers match.
> 255.255.255.0 on all machines...
> Correct?
>
> On the 95 client, does the primary network logon need to be set to
> something other than Novell IntranetWare Client? (I dont believe that
> there is a setting for this in NT) You see, we are actually a Novell shop
> here, but I have my own NT server set up for the CAD department. That
> wouldn't matter, would it? I dont use the Novell client32 on some of my
NT
> workstations, only the Microsoft support for network clients, but that
> doesn't matter cause we are talking tcp/ip here, right? I dont want to
use
> the IPX stuff, cause I cannot manage it, Our IT department wont give me
> Admin privileges, and I hate the scripts that they run, so I have to do my
> own thing and avoid IPX as much as I can. So, I have no privileges for
the
> Novell side! I network administer my CAD stuff only from the NT world.
> Even my plotters are setup for tcp/ip printing. I try to stay as far away
> from Novell as I can, I only use it for file and print services on devices
> that they wont let me manage.
>
> I have wasted hours on this, my dealer has never dealt with the AdLM (it
is
> no wonder that they haven't called me back) I never rely on them anyway,
> they are only sales people!
>
> What can I try next?
> I am stuck. I have been through the installation guide over and over,
> searched AutoDESK Technical Solutions, and have no where else to turn.
> Help please
> this is my last resort before having to deal with a dealer acting as a
> middleman, that knows very little about networking or AutoCAD for that
> matter. I have some questions, and I am not willing to get answers from
> someone that doesn't know what they are talking about.
> signed
> desperate
> K.

[#6]

<
deployment locations?>>
Yes
<
station?>>
No, setup was run on the client from setup.exe that was created on the
server by running the Network Setup Wizard using the Client and Autodesk
License Manager Installation selection.

<>
<
station with the network version>>
MY FEELING EXACTLY!!!
Why would the Auth. code wizard EVER come up on the clients when AutoCAD
was installed from the server image used for Client deployment
installation? It just doesn't make sense. I was wondering about that from
the beginning, when I first installed the clients!

Did my dealer or AutoDESK screw up and send me the wrong package?
They sent me the license pack for the second seat. (just a piece of
cardboard with a piece of paper and a bunch of numbers on it)
I thought that it used to be that the CD said Networked Version on it.
Is there a difference between the stand alone version and the networked
version installation CD?
I was kinda wondering bout that.

I will be VERY upset if this is the case. I have spent 4+ hours now trying
to determine what the problem is.

< "Authorized Systems Center.">>
I thought that there was not much choice here. Dont I have to use a dealer
within a certain radius? And besides, I purchase Academic versions. So, I
am fairly limited in who I can choose as a dealer. Besides, I have never
run into a problem that I could not fix myself, with a little help from
newsgroups, or Knowledge Base, etc... EXCEPT THIS ONE! I have never
really needed the services of my dealer.

I have very little hair left now.

[#7]

The A2k cd contains both the stand-alone and network installation. The
stand-alone version is installed using the setup.exe in the root of the cd,
and the network version is installed using the setup.exe in the netsetup
folder.

Does your adlm.log file contain any useful information with regard to
clients trying to get a license?

Does the nwclient.log show that the installations were completed?

I would also try the process over again. Uninstall AutoCAD from the client
stations, delete the client deployment locations, recreate them (leave the
adlm as is - "Install Autodesk license manager files later"), and reinstall
autocad from the deployment locations.

We are in your geographical area, but you are correct that only certain
dealers can sell academic versions. I don't know why.

Drew Burgasser
CAD Masters, Inc.

Kenneth Anderson wrote in message
news:01bf5939$77ecd180$08844f98@fdc_bond...
> <
> deployment locations?>>
> Yes
> <
> station?>>
> No, setup was run on the client from setup.exe that was created on the
> server by running the Network Setup Wizard using the Client and Autodesk
> License Manager Installation selection.
>
> <>
> <
> station with the network version>>
> MY FEELING EXACTLY!!!
> Why would the Auth. code wizard EVER come up on the clients when AutoCAD
> was installed from the server image used for Client deployment
> installation? It just doesn't make sense. I was wondering about that
from
> the beginning, when I first installed the clients!
>
> Did my dealer or AutoDESK screw up and send me the wrong package?
> They sent me the license pack for the second seat. (just a piece of
> cardboard with a piece of paper and a bunch of numbers on it)
> I thought that it used to be that the CD said Networked Version on it.
> Is there a difference between the stand alone version and the networked
> version installation CD?
> I was kinda wondering bout that.
>
> I will be VERY upset if this is the case. I have spent 4+ hours now
trying
> to determine what the problem is.
>
> < > "Authorized Systems Center.">>
> I thought that there was not much choice here. Dont I have to use a
dealer
> within a certain radius? And besides, I purchase Academic versions. So,
I
> am fairly limited in who I can choose as a dealer. Besides, I have never
> run into a problem that I could not fix myself, with a little help from
> newsgroups, or Knowledge Base, etc... EXCEPT THIS ONE! I have never
> really needed the services of my dealer.
>
> I have very little hair left now.

[#8]

<
clients trying to get a license?>>
No, it is empty.
<>
well, not exactly this is the files contents from last night when I tried
to reinstall everything.

Date Start Finish Len User/Status message
========+========+========+=======+=======================================
01/06/00 18:19:41 18:19:41 0sec docman@FDC_VELLUM Client launched
non-silent mode.
01/06/00 18:21:31 18:21:31 0sec ANDERSON@FDC_VELLUM Client launched
non-silent mode.

<
client stations, delete the client deployment locations, recreate them
(leave the adlm as is - "Install Autodesk license manager files later"),
and reinstall autocad from the deployment locations.>>
That is what I did last night, BUT, I did not delete the client deployment
locations, I only reinstalled the client deployment files on the server
OVER the originals. I was afraid that I might fowl up somthing, and since
there was no un-install for the client deployment files on the server,
well... . I will try again, but not till I hear from my dealer, I cannot
affort to spend time on this much longer. My time must be billed to
projects, and I dont know where I will even apply the time that I have
spent so far!!!
I.E. I give up!
K.

[#9]

< because it can change the IP address the LM reads.>>
RAS is installed and running, but no one uses it. I have stopped it using
the RAS Server manager. should I un-install it?

<
account.Also is the service running?>>
I see it there listed as running.

[#10]

If you get prompted to authorize the AutoCAD session, you did not install the
proper AutoCAD! Rebuild your deployment.

Jerry Milana,
Autodesk Product Support

Kenneth Anderson wrote:

> <
> clients trying to get a license?>>
> No, it is empty.
> <>
> well, not exactly this is the files contents from last night when I tried
> to reinstall everything.
>
> Date Start Finish Len User/Status message
> ========+========+========+=======+=======================================
> 01/06/00 18:19:41 18:19:41 0sec docman@FDC_VELLUM Client launched
> non-silent mode.
> 01/06/00 18:21:31 18:21:31 0sec ANDERSON@FDC_VELLUM Client launched
> non-silent mode.
>
> <
> client stations, delete the client deployment locations, recreate them
> (leave the adlm as is - "Install Autodesk license manager files later"),
> and reinstall autocad from the deployment locations.>>
> That is what I did last night, BUT, I did not delete the client deployment
> locations, I only reinstalled the client deployment files on the server
> OVER the originals. I was afraid that I might fowl up somthing, and since
> there was no un-install for the client deployment files on the server,
> well... . I will try again, but not till I hear from my dealer, I cannot
> affort to spend time on this much longer. My time must be billed to
> projects, and I dont know where I will even apply the time that I have
> spent so far!!!
> I.E. I give up!
> K.