Installation & Licensing

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dbarringer
Posts: 1
Registered: ‎07-18-2010
Message 1 of 4 (791 Views)
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Activation: serial number you entered is not valid

791 Views, 3 Replies
04-28-2013 08:51 AM

I cannot activate my subscription copy of Autodesk Revit Archtiecture 2012. After downloading the software and installing, during activation I get the error "The serial number you entered is not valid. Try again. (1)". The serial number is the one on my subscription page and the one that was successfully used to install the software. I am reinstall this on a new computer a year later from the original install that was on a computer that nolonger exist.

Customer Service
joane.bonghanoy
Posts: 679
Registered: ‎06-06-2011
Message 2 of 4 (771 Views)

Re: Activation: serial number you entered is not valid

04-28-2013 07:13 PM in reply to: dbarringer

Hi Dan,

 

Using your email address, I was able to pull up your Contract Number. Under this Contract, your current Registered Product is Autodesk Building Design Suite Premium 2014. You had AutoCAD Revit Architecture Suite for your 2012 version and below before it was migrated to Autodesk Building Design Suite Premium.

 

If you want to use and install AutoCAD Revit Architecture Suite 2012, you need to submit a Previous Version request. 

 

 



Joane Bonghanoy
New Member
frinata99
Posts: 1
Registered: ‎02-20-2014
Message 3 of 4 (244 Views)

Re: Activation: serial number you entered is not valid

02-20-2014 09:09 AM in reply to: joane.bonghanoy

I am having a similar problem.  I am trying to reinstall Autodesk Building Design Suite 2013 on my work computer.  It was working perfectly fine before, but when I tried to reinstall, it now tells me 'The serial number you entered is not valid.'  It was valid before the reinstall.  Please help.

Community Manager
jessica.t
Posts: 1,224
Registered: ‎02-28-2012
Message 4 of 4 (227 Views)

Re: Activation: serial number you entered is not valid

02-20-2014 01:35 PM in reply to: frinata99

Hi Megan and welcome to the Autodesk Community!

 

For licensing assistance, please contact our Registration and Activation department through our Contact Us page. Please select your issue, topic, and then I still need help to pull up the associated chat options. If you have further questions please respond to this post. Thank you!



Jessica Thrasher

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