Installation & Licensing

New Member
Posts: 1
Registered: ‎04-05-2013
Message 1 of 4 (327 Views)

Account Registration Mistake Fix (Wrong University)

327 Views, 3 Replies
04-05-2013 06:11 PM

Hello, my name is Isaac Gutierrez, I'm an Industrial Engineering student at Federico Santa María Technical University, Chile, and I have this small problem with the university my Autodesk account shows. When I created the account, I never saw a "what's your universitys name?" or similar question, and now I check my profile and somehow it thinks I'm from some UK university I didn't even know, so if Autodesk ever asks them if they know me, and of course they don't, my account would be killed and also whatever software I download, right?


So, my question is, how do I change the university my account is registered with? Because the one it has, I never chose it, and the one I'm in, I never had to write it into the account. Can I change that? It isn't something I can change through "Edit profile", because that was the first thing I tried. I looked up the FAQs but didn't find anything about this particular topic. Some help please! I really don't want to get banned in the middle of a homework for such a simple misunderstanding.


Thanks in advance, and please forgive me if my english hasn't been very good. Salutes attentively, IG.

Community Manager
Posts: 2,401
Registered: ‎09-27-2011
Message 2 of 4 (314 Views)

Re: Account Registration Mistake Fix (Wrong University)

04-05-2013 07:53 PM in reply to: bisto_zx

My apologies for the inconvenience Isaac.


We were experiencing in the Education Community earlier today which was not allowing users to select their school during the registration process and automatically associating Magenta Academy. In turn this caused certain products not to show up in the Download Center and an "Error assigning serial number to product: This is an operation implementation generated fault" message to display.


With that being said this has been resolved and the site is once again fully functional. In order to access your student benefits, please create a new Education Community account using a different email address as your existing profile is corrupt.


Thank you very much for your patience and please let us know if we can be of additional assistance.

Philip Schmelzer
New Member
Posts: 1
Registered: ‎11-01-2013
Message 3 of 4 (137 Views)

Re: Account Registration Mistake Fix (Wrong University)

11-02-2013 04:47 AM in reply to: bisto_zx

I have exactly the same problem - I'm a virtual design student at the "FH-Kaiserslautern" - but my account thinks I'm studying at "Berufskolleg für Technik Moers" .

So , how can I fix this problem ? Also with a new account with a different email address ??


thanks in advance for your help

Community Manager
Posts: 2,401
Registered: ‎09-27-2011
Message 4 of 4 (113 Views)

Re: Account Registration Mistake Fix (Wrong University)

11-04-2013 02:34 PM in reply to: mrsco89

Hello Corinna!


We actually just launched a new Education Community site today. Logging in with your existing account will prompt to verify info and allow you to enter the correct school info. Can you give that a shot and let us know if you have any questions?

Philip Schmelzer

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