Installation & Licensing

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New Member
hanakloudova
Posts: 1
Registered: ‎08-31-2012
Message 1 of 19 (5,084 Views)

AUTOCAD 2013 does not accept my serial number

5084 Views, 18 Replies
08-31-2012 10:26 AM

Hi,

 

i have registered on the students community part of Autodesk. Downloaded Autocad 2013, started the installation, entered the serial key I recieved on the site and Autocad tells me that my serial key is invalid. Is there any fix? Should I try reinstalling or redownloading the software or creating new account? (I am using MacBook Pro)

Community Manager
philip.s
Posts: 2,408
Registered: ‎09-27-2011
Message 2 of 19 (5,081 Views)

Re: AUTOCAD 2013 does not accept my serial number

08-31-2012 10:53 AM in reply to: hanakloudova

Hi hanakloudova,

 

We were experiencing a licensing issue within the Education Community that resulted in Invalid Serial Number or Product Key errors. Activation workarounds for all scenarios have been identified and are outlined here. Please feel free to let us know if you have any additional questions or need further assistance.



Philip Schmelzer
New Member
stefanieboensch
Posts: 1
Registered: ‎09-07-2012
Message 3 of 19 (4,984 Views)

Re: AUTOCAD 2013 does not accept my serial number

09-07-2012 09:53 PM in reply to: hanakloudova

Hi, 

Did it get resolved? because i am having the same problems with installing motion builder and the link you provided states that all other programs should work.

 

Please help

 

thanks

Customer Service
joane.bonghanoy
Posts: 679
Registered: ‎06-06-2011
Message 4 of 19 (4,946 Views)

Re: AUTOCAD 2013 does not accept my serial number

09-09-2012 07:17 PM in reply to: stefanieboensch

Hi stefanieboensch,

 

We just got a feedback that indeed there were some issues with MotionBuilder but that has also been resolved by now. What needs to be done is to go through the license request process again to generate the correct association.



Joane Bonghanoy
New Member
csjwelsh
Posts: 1
Registered: ‎09-15-2012
Message 5 of 19 (4,874 Views)

AUTOCAD 2013 Serial Number !

09-15-2012 02:49 AM in reply to: philip.s

I have gotten my product key from the autodesk student program but I cannot get my serial number it is urgent I need it for my class tomorrow

Customer Service
joane.bonghanoy
Posts: 679
Registered: ‎06-06-2011
Message 6 of 19 (4,827 Views)

Re: AUTOCAD 2013 Serial Number !

09-16-2012 07:49 PM in reply to: csjwelsh

Hi csjwelsh,

 

Not getting the Serial Number issue was already reported to our Education Community team. For any updates re this, please refer to this thread.

 

While waiting for the resolution, we suggest that you utilize and download the Product on Trial mode.



Joane Bonghanoy
New Member
gc121
Posts: 1
Registered: ‎09-25-2012
Message 7 of 19 (4,713 Views)

Re: AUTOCAD 2013 does not accept my serial number

09-25-2012 03:36 PM in reply to: hanakloudova

I have the same problem as well my serial number for autodesk 3ds max 2013 seems to be invalid despite autodesk providing it for me which doesn't make sense at all

Community Manager
philip.s
Posts: 2,408
Registered: ‎09-27-2011
Message 8 of 19 (4,709 Views)

Re: AUTOCAD 2013 does not accept my serial number

09-25-2012 03:47 PM in reply to: gc121

Hi Charles,

 

It looks like there is a backend issue with your educational license, but I should be able to override the system and provide a manual activation code. Can you please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your product request code.

 

Additionally for future reference, you can also contact our Registration and Activation group for these types of issues.



Philip Schmelzer
New Member
jorge.nicolin
Posts: 2
Registered: ‎11-07-2012
Message 9 of 19 (4,204 Views)

Re: AUTOCAD 2013 does not accept my serial number

11-07-2012 04:09 PM in reply to: hanakloudova

Hello, 

I followed the steps that the webpage told me to follow to work around the program not recognizing my serial number. It still does not work, it states that my serial number is invialid even after I followed the steps multiple times. Please help. 

 

Thank you

JN.

Customer Service
joane.bonghanoy
Posts: 679
Registered: ‎06-06-2011
Message 10 of 19 (4,191 Views)

Re: AUTOCAD 2013 does not accept my serial number

11-07-2012 05:54 PM in reply to: jorge.nicolin

Hi jorge.nicolin,

 

Invalid Serial Number error when activating Licenses downloaded from the Education Community site is a known issue and we are currently working on the resolution.

 

Please send me a Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with your Serial Number and Request Code. I will manually generate the Activation Code for you.



Joane Bonghanoy

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