Installation & Licensing

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*Fisk, Justin
Message 1 of 4 (102 Views)

ADLM and ADT3

102 Views, 3 Replies
04-11-2001 03:43 AM
Hello all,
It sounds like I'm not the only one who is having odd problems but here
it goes. Our network have 15 seats of ADT3 on a Autodesk network license,
we also have 2 seats of 2000i on a Autodesk network license. I called
registration to get a code for the 2000i which was a new purchase for I
could add it to the list of keys. They gave me a code I entered it and it
took feature code: 160 from 15 Licenses down to 2. Since this was not
acceptable I called back registration and told them that I need enough
licenses to still run my 15 copies of ADT3. After a bunch of craziness on
Autodesks part I finally got to speak to a "Lead representative" He
informed me that I need a patch in order to get things working again because
ADT3 no longer pulls a 2000i License to run, and that he could get me the
patch tomorrow (again not acceptable). So he issued me a temporary code for
I could get things running again and then sent me "the patch". What I got
in the mail was a ADT3 SP1 CD, SP1 is already installed on all of the
workstations, so I setup a new license server, and loaded the copy of ADLM
from the ADT3 SP1 CD and called up registration. I got my new codes and
entered them and it does the same thing. The clients are still trying to
pull a 2000i license. What gives?! What is this patch?! Why am I paying
for a VIP subscription?! Does any know the truth about what is going on
(bad cd's shipped to customers)? Does anyone have the patch they can email
me? Why is there not easy access to this "patch"?! And last but not least,
Can anyone help or explain this?
Justin Fisk
*martin, jason
Message 2 of 4 (102 Views)

Re: ADLM and ADT3

04-11-2001 04:36 AM in reply to: *Fisk, Justin
Justin -
There have been other people who've had this same problem so don't feel isolated.
The problem isn't with the adlm, but with your deployment image. (Not your fault in any
way shape or form) You need to create a new deployment image from the SP1 CD. The
deployment image created by the original ADT3 cd is incorrect and attempts to pull the
wrong license. There is a file (and I don't know which one) that is incorrect on the
original shipping version of the ADT3 cd. When you create your deployment image, this
file is included in the image. The correct version of this file is not included in the
SP1 download, only on the SP1 CD. This means that you will have to rebuild your
deployment, uninstall all of your adt3 clients and re-install them.

hth

jason martin
frankfurt-short-bruza

"Justin Fisk" wrote in message
news:009C50709EAF5DF51485D981C7C903A2@in.WebX.maYIadrTaRb...
> Hello all,
> It sounds like I'm not the only one who is having odd problems but here
> it goes. Our network have 15 seats of ADT3 on a Autodesk network license,
> we also have 2 seats of 2000i on a Autodesk network license. I called
> registration to get a code for the 2000i which was a new purchase for I
> could add it to the list of keys. They gave me a code I entered it and it
> took feature code: 160 from 15 Licenses down to 2. Since this was not
> acceptable I called back registration and told them that I need enough
> licenses to still run my 15 copies of ADT3. After a bunch of craziness on
> Autodesks part I finally got to speak to a "Lead representative" He
> informed me that I need a patch in order to get things working again because
> ADT3 no longer pulls a 2000i License to run, and that he could get me the
> patch tomorrow (again not acceptable). So he issued me a temporary code for
> I could get things running again and then sent me "the patch". What I got
> in the mail was a ADT3 SP1 CD, SP1 is already installed on all of the
> workstations, so I setup a new license server, and loaded the copy of ADLM
> from the ADT3 SP1 CD and called up registration. I got my new codes and
> entered them and it does the same thing. The clients are still trying to
> pull a 2000i license. What gives?! What is this patch?! Why am I paying
> for a VIP subscription?! Does any know the truth about what is going on
> (bad cd's shipped to customers)? Does anyone have the patch they can email
> me? Why is there not easy access to this "patch"?! And last but not least,
> Can anyone help or explain this?
> Justin Fisk
>
*Fisk, Justin
Message 3 of 4 (102 Views)

Re:

04-11-2001 04:58 AM in reply to: *Fisk, Justin
Reinstall every seat of ADT3? This is not a good solution (it took long
enough the first time). Do you know who would know what files were bad for I
could replace just the bad files.
"jason martin" wrote in message
news:27965D8262E390E2F3C5B728DC47BD72@in.WebX.maYIadrTaRb...
> Justin -
> There have been other people who've had this same problem so don't feel
isolated.
> The problem isn't with the adlm, but with your deployment image. (Not
your fault in any
> way shape or form) You need to create a new deployment image from the SP1
CD. The
> deployment image created by the original ADT3 cd is incorrect and attempts
to pull the
> wrong license. There is a file (and I don't know which one) that is
incorrect on the
> original shipping version of the ADT3 cd. When you create your deployment
image, this
> file is included in the image. The correct version of this file is not
included in the
> SP1 download, only on the SP1 CD. This means that you will have to
rebuild your
> deployment, uninstall all of your adt3 clients and re-install them.
>
> hth
>
> jason martin
> frankfurt-short-bruza
>
> "Justin Fisk" wrote in message
> news:009C50709EAF5DF51485D981C7C903A2@in.WebX.maYIadrTaRb...
> > Hello all,
> > It sounds like I'm not the only one who is having odd problems but
here
> > it goes. Our network have 15 seats of ADT3 on a Autodesk network
license,
> > we also have 2 seats of 2000i on a Autodesk network license. I called
> > registration to get a code for the 2000i which was a new purchase for I
> > could add it to the list of keys. They gave me a code I entered it and
it
> > took feature code: 160 from 15 Licenses down to 2. Since this was not
> > acceptable I called back registration and told them that I need enough
> > licenses to still run my 15 copies of ADT3. After a bunch of craziness
on
> > Autodesks part I finally got to speak to a "Lead representative" He
> > informed me that I need a patch in order to get things working again
because
> > ADT3 no longer pulls a 2000i License to run, and that he could get me
the
> > patch tomorrow (again not acceptable). So he issued me a temporary code
for
> > I could get things running again and then sent me "the patch". What I
got
> > in the mail was a ADT3 SP1 CD, SP1 is already installed on all of the
> > workstations, so I setup a new license server, and loaded the copy of
ADLM
> > from the ADT3 SP1 CD and called up registration. I got my new codes and
> > entered them and it does the same thing. The clients are still trying
to
> > pull a 2000i license. What gives?! What is this patch?! Why am I
paying
> > for a VIP subscription?! Does any know the truth about what is going on
> > (bad cd's shipped to customers)? Does anyone have the patch they can
email
> > me? Why is there not easy access to this "patch"?! And last but not
least,
> > Can anyone help or explain this?
> > Justin Fisk
> >
>
*martin, jason
Message 4 of 4 (102 Views)

Re:

04-11-2001 05:43 AM in reply to: *Fisk, Justin
Justin -

I don't like the re-install solution either. Fortunately (for me) I was still in testing
mode when I got hit with this problem.
I'd guess that you could re-create the deployment, install it to one machine and then do a
windiff between the sp1 cd deployment and the ADT3 deployment with SP1 installed on top if
it. The windiff would tell you what files are different and you might be able to dig out
the correct one, then replace it on the machines that pull the 2ki licenses. You might
also try a windiff of the 2 cd's in their "raw" form, but I don't know how helpful this
would be since you will get a "hit" on every file that is changed by sp1 as well.
My guess is also that this solution wouldn't be supported by autodesk.

Sorry I don't have an easy answer.

jason martin
frankfurt-short-bruza

"Justin Fisk" wrote in message
news:BF24FDB3879F34B42FBE769AF4EAAABC@in.WebX.maYIadrTaRb...
> Reinstall every seat of ADT3? This is not a good solution (it took long
> enough the first time). Do you know who would know what files were bad for I
> could replace just the bad files.
(snip)

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