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New Member
rinkuchan
Posts: 1
Registered: ‎01-04-2011
Message 1 of 5 (3,446 Views)

3dsmax 2011 application error

3446 Views, 4 Replies
01-04-2011 07:31 PM

Hi, I had owned max 2011 for months now until two days ago the program stopped working. Everytime i try to open a file or by short cut it won't open at all just an error message. It was working fine a few days ago. I tried to look for help online; I tried reinstalling, updating service packs, i kept the max files to my system deleted and back again, and  started  running as administrator to name a few but still get the same error.

I tried but i don't know what to do. I feel like I'm making it worse. Please help me.Thank you.

 

My Computer info::

windows vista 2007

service pack 2

Processor: Intel Core Duo @ 1.83GHz

RAM: 3.0 GB

32 bit

129 GB free out of 231GB

 

The error looks like this::

error message.jpg

Alumni
Dwayne.Poot
Posts: 122
Registered: ‎09-08-2008
Message 2 of 5 (3,402 Views)

Re: 3dsmax 2011 application error

01-06-2011 07:34 AM in reply to: rinkuchan

Hi rinkuchan;

 

   Most likely there is something that has changed on the system since the time it was working, anything new installed or updated including other software packages?

 

   Unfortunately, the error itself doesn't show anything overly helpful. There's a couple things you can try to see if it helps

 

1. Create a new user on the system and log in as that user to see if it's a problem with your user account. If it is you can reset your prefs by renaming the ini file. The link below will help with that

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=14095997&linkID=9241177

 

2. Try resetting your licensing, this may require that you re-activate depending on how you are licensed

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=15890817&linkID=9241177

 

3. Try doing a full 'clean unininstall' and re-install

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=11028514&linkID=9241177

 

4. Most likely not the issue but you can try to remove and re-install the video card drivers to the latest version.

 

Dwayne

 



Dwayne Poot
Support Specialist
Product Support
Autodesk, Inc.


New Member
Filda_223
Posts: 1
Registered: ‎01-12-2011
Message 3 of 5 (3,233 Views)

Re: 3dsmax 2011 application error

01-12-2011 10:49 AM in reply to: rinkuchan

hi, same thing happend to me, i was worikng in 3ds when error has ocured, then i try to open file, i has been broken so i leave it alone, but this error also apper when i try to launch whole studio, reinstalation with deleting registers didnt help, if you found out what is wrong, i will be really happy if you share your solution, i will try to find out to what is wrong, if i get something i will let you know.

 

New Member
baolito.design
Posts: 1
Registered: ‎03-07-2013
Message 4 of 5 (1,054 Views)

Re: 3dsmax 2011 application error

03-07-2013 11:11 AM in reply to: Dwayne.Poot

Did everything you wrote, but did not help. What to do? Help, please!
I have 3DS max design 2013

*Expert Elite*
TravisNave
Posts: 10,023
Registered: ‎01-14-2005
Message 5 of 5 (1,034 Views)

Re: 3dsmax 2011 application error

03-08-2013 07:34 AM in reply to: baolito.design

Try doing a system restore back to when it did work.

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave

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