Installation & Licensing

[#1]

Hi,

I have 3ds max 2013 edu version, but I cant get it to work on Windows 8, it hands right after clicking 'I agree' on the license window - i.e it disapepars and splash with 'initializing 3ds max' stays there forever, 

is this a known issue, and is there a way to solve it ?

I have tried compatibility mode and run as admin already

[#2]

no autodesk products are suppoerted on windows 8

[#3]

What do you mean they arent supported?

From what I know official release date of Win8 was yesterday, so I hope you will finally support it at some point?

[#4]

I understand, not supported on Windows 8. I'm trying to reinstall 3ds Max 2012 and I'm finding it will only install as 32bit. I might be missing something in installation. Any suggestions?

[#5]

Any progress?

I know its only a student version and I havent paid you few thousand <insert currency here>, but it might change if I get to work on it to pass my uni

[#6]

pawwilon,

Hello. Windows 8 was unavailable as a full product during the development cycle of our products, so it could not effectively be tested against this system. As a result, our existing products are unsupported in this environment. Windows 8 is brand new and the 2013 release was in the spring. Testing had to occur months before that point, and planning months before that.

Based on prior release history, I would expect Windows 8 to be an environment we support on future versions. The same thing happened when Windows 7 was released.

http://upandready.typepad.com/up_and_ready/2012/11/the-joy-of-windows-8-and-anything-new.html

Thank you for taking part in our community!

David Dembkoski

 

Product Support Specialist

Autodesk Product Support

[#7 · Accepted solution]

pawwilon,

Hello. Just following up. We have produced a list of programs that are expected to work on Windows 8. 3ds max is one of them:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=19048377&linkID=9240617

Windows 8 operates in a similar but different fashion, as such, you may run into additional hurdles. Turn off Windows UAC in windows 8- this is different than in Win7.

http://www.forumswindows8.com/tutorials/disable-uac-windows-8-a-4070.htm

Turn off Antivirus and any competing programs.

Check your installed programs list, if you have a program called "Displaylinkcore" uninstall it, you can reinstall after. This driver has caused blocakage in the past on some versions.

Then try to install. If this does not work, look at the processes and programs that are running, shut the excess ones off, or boot into a diagnostic mode and try to install there.

Thank you for taking part in our community!

David Dembkoski

Product Support Specialist

Autodesk Product Support

[#8]

Works!

I only had to re-download the package.

[#9]

I tried this and it did NOT work.  please give details how you got it to work please.  i'm a teacher and need to work at home to prepare the lessons.  got a new laptop and now I cannot get 3d max 2013 to install.  HELP!

[#10]

If you're on windows 8, did you enable net frameworks?

My problem was corrupt cab file.