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Contributor
franciscoaliberti
Posts: 23
Registered: ‎02-05-2012
Message 21 of 31 (3,276 Views)

Re: 3ds Max Failed to Install

03-05-2012 02:07 PM in reply to: hashim.mundol

I'm sorry, Hashim. But I didn't understand what you meant.

 

What is "MRsetservice"?

 

You posted a link. There the guy says that I need to go to Command Prompt and type "netstat -a -b".

 

The problem is that when I type that it doesn't give me the port that it should, it only says "the requested operation requires elevation".

 

Also, this Mental Ray thing that you are talking about, is it the renderer? 

*Expert Elite*
TravisNave
Posts: 10,023
Registered: ‎01-14-2005
Message 22 of 31 (3,274 Views)

Re: 3ds Max Failed to Install

03-05-2012 02:11 PM in reply to: franciscoaliberti

If you don't have sufficient rights to do a netstat, you probably don't have sufficient rights to install/run your product.  Make sure you have local administrator rights to your machine and have your UAC disabled.

 

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Product Support
hashim.mundol
Posts: 1,459
Registered: ‎05-21-2010
Message 23 of 31 (3,271 Views)

Re: 3ds Max Failed to Install

03-05-2012 03:30 PM in reply to: franciscoaliberti

Yes it is the renderer.

 

Please follow Travis's advice on disabling UAC, this could be the cause of install failure.

 

if not try the tweak in this post

 

http://forums.autodesk.com/t5/Installation-Licensing/Can-t-install-3DS-max-2012-trial/td-p/2987192 (message 6)

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Contributor
franciscoaliberti
Posts: 23
Registered: ‎02-05-2012
Message 24 of 31 (3,263 Views)

Re: 3ds Max Failed to Install

03-05-2012 07:50 PM in reply to: hashim.mundol

Hi, guys. I did as you said and disabled the UAC. I tried installing again and it failed.

 

The Log File follows.

 

2012/3/5:19:37:07 Frank FRANK-PC === Setup started on FRANK-PC by Frank ===
2012/3/5:19:37:07 Frank FRANK-PC Launch
2012/3/5:19:38:17 Frank FRANK-PC === Setup ended ===

2012/3/5:19:37:08 Frank FRANK-PC === Setup started on FRANK-PC by Frank ===
2012/3/5:19:37:08 Frank FRANK-PC Launch
2012/3/5:19:38:18 Frank FRANK-PC PageOpen LaunchDialog
2012/3/5:19:38:48 Frank FRANK-PC PageOpen LicenseDialog
2012/3/5:19:38:52 Frank FRANK-PC PageOpen ProductInfoDialog
2012/3/5:19:39:20 Frank FRANK-PC PageOpen ProductSelectionDialog2
2012/3/5:19:39:59 Frank FRANK-PC PageOpen FullProgressDialog
2012/3/5:19:39:59 Frank FRANK-PC Installing DirectX® Runtime: D:\Program Files\Autodesk\3rdParty\DirectX\DXSETUP.exe /silent
2012/3/5:19:43:31 Frank FRANK-PC Install DirectX® Runtime Succeeded
2012/3/5:19:43:31 Frank FRANK-PC Installing Autodesk Material Library 2012: ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="D:\Program Files\Autodesk\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2012/3/5:19:43:40 Frank FRANK-PC Install Autodesk Material Library 2012 Succeeded
2012/3/5:19:43:40 Frank FRANK-PC Installing Autodesk Material Library 2012 - Base Image Library: ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="D:\Program Files\Autodesk\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2012/3/5:19:44:09 Frank FRANK-PC Install Autodesk Material Library 2012 - Base Image Library Succeeded
2012/3/5:19:44:09 Frank FRANK-PC Installing Autodesk Material Library 2012 - Medium Resolution Library: ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="D:\Program Files\Autodesk\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2012/3/5:19:44:58 Frank FRANK-PC Install Autodesk Material Library 2012 - Medium Resolution Library Succeeded
2012/3/5:19:44:58 Frank FRANK-PC Installing Autodesk® Backburner 2012: D:\Program Files\Autodesk\x86\Components\backburner\BackburnerCIF.exe
2012/3/5:19:44:59 Frank FRANK-PC Install Autodesk® Backburner 2012 Succeeded
2012/3/5:19:44:59 Frank FRANK-PC Installing Autodesk® 3ds Max 2012: TRANSFORMS="C:\Users\Frank\AppData\Local\Temp\_AI25D7.tmp\x64\max\3dsMax2012-standalone.mst" ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="D:\Program Files\Autodesk\" INSTALLDIR="D:\Program Files\Autodesk\3ds Max 2012\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2012/3/5:19:45:10 Frank FRANK-PC Install Autodesk® 3ds Max 2012 Failed Installation aborted, Result=1603
2012/3/5:19:45:10 Frank FRANK-PC Rollback Autodesk® Backburner 2012 Failed Installation aborted, Result=1619
2012/3/5:19:45:30 Frank FRANK-PC Rollback Autodesk Material Library 2012 - Medium Resolution Library Succeeded
2012/3/5:19:45:43 Frank FRANK-PC Rollback Autodesk Material Library 2012 - Base Image Library Succeeded
2012/3/5:19:45:56 Frank FRANK-PC Rollback Autodesk Material Library 2012 Succeeded
2012/3/5:19:45:56 Frank FRANK-PC Rollback DirectX® Runtime Failed Failure is ignored, Result=1619

 

Hashim, I will try installing it through "diagnostics mode", following the link you posted.

Contributor
franciscoaliberti
Posts: 23
Registered: ‎02-05-2012
Message 25 of 31 (3,261 Views)

Re: 3ds Max Failed to Install

03-05-2012 08:23 PM in reply to: hashim.mundol

I tried installing in "diagnostics mode" but it also failed.

 

This is the log file:

 

2012/3/5:19:37:07 Frank FRANK-PC === Setup started on FRANK-PC by Frank ===
2012/3/5:19:37:07 Frank FRANK-PC Launch
2012/3/5:19:38:17 Frank FRANK-PC === Setup ended ===

2012/3/5:19:37:08 Frank FRANK-PC === Setup started on FRANK-PC by Frank ===
2012/3/5:19:37:08 Frank FRANK-PC Launch
2012/3/5:19:38:18 Frank FRANK-PC PageOpen LaunchDialog
2012/3/5:19:38:48 Frank FRANK-PC PageOpen LicenseDialog
2012/3/5:19:38:52 Frank FRANK-PC PageOpen ProductInfoDialog
2012/3/5:19:39:20 Frank FRANK-PC PageOpen ProductSelectionDialog2
2012/3/5:19:39:59 Frank FRANK-PC PageOpen FullProgressDialog
2012/3/5:19:39:59 Frank FRANK-PC Installing DirectX® Runtime: D:\Program Files\Autodesk\3rdParty\DirectX\DXSETUP.exe /silent
2012/3/5:19:43:31 Frank FRANK-PC Install DirectX® Runtime Succeeded
2012/3/5:19:43:31 Frank FRANK-PC Installing Autodesk Material Library 2012: ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="D:\Program Files\Autodesk\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2012/3/5:19:43:40 Frank FRANK-PC Install Autodesk Material Library 2012 Succeeded
2012/3/5:19:43:40 Frank FRANK-PC Installing Autodesk Material Library 2012 - Base Image Library: ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="D:\Program Files\Autodesk\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2012/3/5:19:44:09 Frank FRANK-PC Install Autodesk Material Library 2012 - Base Image Library Succeeded
2012/3/5:19:44:09 Frank FRANK-PC Installing Autodesk Material Library 2012 - Medium Resolution Library: ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="D:\Program Files\Autodesk\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2012/3/5:19:44:58 Frank FRANK-PC Install Autodesk Material Library 2012 - Medium Resolution Library Succeeded
2012/3/5:19:44:58 Frank FRANK-PC Installing Autodesk® Backburner 2012: D:\Program Files\Autodesk\x86\Components\backburner\BackburnerCIF.exe
2012/3/5:19:44:59 Frank FRANK-PC Install Autodesk® Backburner 2012 Succeeded
2012/3/5:19:44:59 Frank FRANK-PC Installing Autodesk® 3ds Max 2012: TRANSFORMS="C:\Users\Frank\AppData\Local\Temp\_AI25D7.tmp\x64\max\3dsMax2012-standalone.mst" ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="D:\Program Files\Autodesk\" INSTALLDIR="D:\Program Files\Autodesk\3ds Max 2012\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2012/3/5:19:45:10 Frank FRANK-PC Install Autodesk® 3ds Max 2012 Failed Installation aborted, Result=1603
2012/3/5:19:45:10 Frank FRANK-PC Rollback Autodesk® Backburner 2012 Failed Installation aborted, Result=1619
2012/3/5:19:45:30 Frank FRANK-PC Rollback Autodesk Material Library 2012 - Medium Resolution Library Succeeded
2012/3/5:19:45:43 Frank FRANK-PC Rollback Autodesk Material Library 2012 - Base Image Library Succeeded
2012/3/5:19:45:56 Frank FRANK-PC Rollback Autodesk Material Library 2012 Succeeded
2012/3/5:19:45:56 Frank FRANK-PC Rollback DirectX® Runtime Failed Failure is ignored, Result=1619
2012/3/5:19:45:56 Frank FRANK-PC PageOpen InstallCompleteDialog
2012/3/5:19:51:50 Frank FRANK-PC [Error: 1058] The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
2012/3/5:19:51:50 Frank FRANK-PC === Setup ended ===

2012/3/5:19:58:51 Frank FRANK-PC === Setup started on FRANK-PC by Frank ===
2012/3/5:19:58:51 Frank FRANK-PC Launch
2012/3/5:19:59:43 Frank FRANK-PC === Setup ended ===

2012/3/5:19:58:53 Frank FRANK-PC === Setup started on FRANK-PC by Frank ===
2012/3/5:19:58:53 Frank FRANK-PC Launch
2012/3/5:19:59:43 Frank FRANK-PC PageOpen LaunchDialog
2012/3/5:19:59:57 Frank FRANK-PC PageOpen LicenseDialog
2012/3/5:19:59:59 Frank FRANK-PC PageOpen ProductInfoDialog
2012/3/5:20:00:17 Frank FRANK-PC PageOpen ProductSelectionDialog2
2012/3/5:20:00:38 Frank FRANK-PC PageOpen FullProgressDialog
2012/3/5:20:00:38 Frank FRANK-PC Installing DirectX® Runtime: D:\Program Files\Autodesk\3rdParty\DirectX\DXSETUP.exe /silent
2012/3/5:20:01:23 Frank FRANK-PC Install DirectX® Runtime Succeeded
2012/3/5:20:01:23 Frank FRANK-PC Installing Autodesk Material Library 2012: ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="D:\Program Files\Autodesk\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2012/3/5:20:01:23 Frank FRANK-PC Install Autodesk Material Library 2012 Failed Installation aborted, Result=1601
2012/3/5:20:01:23 Frank FRANK-PC Rollback DirectX® Runtime Failed Failure is ignored, Result=1601

Product Support
hashim.mundol
Posts: 1,459
Registered: ‎05-21-2010
Message 26 of 31 (3,258 Views)

Re: 3ds Max Failed to Install

03-05-2012 11:43 PM in reply to: franciscoaliberti

Have you tried the installation from msi file as mentioned in the other thread ? and not select the Mental ray.

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Contributor
franciscoaliberti
Posts: 23
Registered: ‎02-05-2012
Message 27 of 31 (3,255 Views)

Re: 3ds Max Failed to Install

03-05-2012 11:53 PM in reply to: hashim.mundol

It took me a while to understand how to do it but I'm doing it right now.

 

I'll post the results.

 

Thank you.

Contributor
franciscoaliberti
Posts: 23
Registered: ‎02-05-2012
Message 28 of 31 (3,252 Views)

Re: 3ds Max Failed to Install

03-06-2012 12:14 AM in reply to: franciscoaliberti

Hashim, it worked! Thank you so much!

 

I have my midterm due this next Sunday and I can finally work home where I do my best work!

 

Thank you so much!

 

Travis, thank you too for the time you put into helping me! I really appreciate it!

Contributor
franciscoaliberti
Posts: 23
Registered: ‎02-05-2012
Message 29 of 31 (3,250 Views)

Re: 3ds Max Failed to Install

03-06-2012 12:15 AM in reply to: franciscoaliberti

By the way, just out of curiosity, what exactly did I do? Lol.

 

I mean, will I still be able to render in Mental Ray now?!

Member
amordesiner2
Posts: 5
Registered: ‎02-18-2012
Message 30 of 31 (3,116 Views)

Re: 3ds Max Failed to Install

04-25-2012 12:50 PM in reply to: franciscoaliberti

Failure in the installation!!!
I have tried repeatedly to install the free 3ds max 2012 for students, following advice from various forums without success.I need to directly use the program for a school assignment.
(Could you please help me?)


Intallation log file:
2012/4/25: 15:19:31 Alex ALEX-PC === Setup started on ALEX-PC by Alex ===
2012/4/25: 15:19:31 Alex ALEX-PC Launch
2012/4/25: 15:20:08 Alex ALEX-PC === Setup ended ===

2012/4/25: 15:19:33 Alex ALEX-PC === Setup started on ALEX-PC by Alex ===
2012/4/25: 15:19:33 Alex ALEX-PC Launch
2012/4/25: 15:20:09 Alex ALEX-PC PageOpen LaunchDialog
2012/4/25: 15:20:46 Alex ALEX-PC PageOpen BeginDeploymentDialog
2012/4/25: 15:21:14 Alex ALEX-PC PageOpen LaunchDialog
2012/4/25: 15:21:27 Alex ALEX-PC PageOpen LicenseDialog
2012/4/25: 15:21:52 Alex ALEX-PC PageOpen ProductInfoDialog
2012/4/25: 15:23:07 Alex ALEX-PC PageOpen ProductSelectionDialog2
2012/4/25: 15:25:50 Alex ALEX-PC PageOpen FullProgressDialog
2012/4/25: 15:25:50 Alex ALEX-PC Installing DirectX ® Runtime: D: \ Autodesk \ Autodesk_3ds_Max_2012_English_Win_32-64bit \ 3rdParty \ DirectX \ DXSETUP.exe / silent
2012/4/25: 15:26:47 Alex ALEX-PC Install DirectX ® Runtime Succeeded
2012/4/25: 15:26:47 Alex ALEX-PC Installing Autodesk Material Library 2012: ADSK_EULA_STATUS = # 1 ADSK_SOURCE_ROOT = "D: \ Autodesk \ Autodesk_3ds_Max_2012_English_Win_32-64bit \" FILESINUSETEXT = "" REBOOT = ReallySuppress ADSK_SETUP_EXE = 1

2012/4/25: 15:26:56 Alex ALEX-PC Install Autodesk Material Library 2012 Succeeded
2012/4/25: 15:26:56 Alex ALEX-PC Installing Autodesk Material Library 2012 - Base Image Library: ADSK_EULA_STATUS = # 1 ADSK_SOURCE_ROOT = "D: \ Autodesk \ Autodesk_3ds_Max_2012_English_Win_32-64bit \" FILESINUSETEXT = "" REBOOT = ReallySuppress ADSK_SETUP_EXE = 1

2012/4/25: 15:27:23 Alex ALEX-PC Install Autodesk Material Library 2012 - Base Image Library Succeeded
2012/4/25: 15:27:23 Alex ALEX-PC Installing Autodesk Material Library 2012 - Medium Resolution Library: ADSK_EULA_STATUS = # 1 ADSK_SOURCE_ROOT = "D: \ Autodesk \ Autodesk_3ds_Max_2012_English_Win_32-64bit \" FILESINUSETEXT = "" REBOOT = ReallySuppress ADSK_SETUP_EXE = 1

2012/4/25: 15:27:57 Alex ALEX-PC Install Autodesk Material Library 2012 - Medium Resolution Library Succeeded
2012/4/25: 15:27:57 Alex ALEX-PC Installing Autodesk ® Backburner 2012: D: \ Autodesk \ Autodesk_3ds_Max_2012_English_Win_32-64bit \ x86 \ Components \ backburner \ BackburnerCIF.exe
2012/4/25: 15:28:12 Alex ALEX-PC Install Autodesk ® Backburner 2012 Succeeded
2012/4/25: 15:28:14 Alex ALEX-PC Installing Autodesk ® 3ds Max 2012: TRANSFORMS = "C: \ Users \ Alex \ AppData \ Local \ Temp \ _AI6C2A.tmp \ x64 \ max \ 3dsMax2012-standalone. mst "ADSK_EULA_STATUS = # 1 ADSK_SOURCE_ROOT =" D: \ Autodesk \ Autodesk_3ds_Max_2012_English_Win_32-64bit \ "INSTALLDIR =" d: \ Program Files \ Autodesk \ 3ds Max 2012 \ "FILESINUSETEXT =" "REBOOT = ReallySuppress ADSK_SETUP_EXE = 1

2012/4/25: 15:28:22 Alex ALEX-PC Install Autodesk ® 3ds Max 2012 Failed Installation aborted, Result = 1603
2012/4/25: 15:28:22 Alex ALEX-PC Rollback Autodesk ® Backburner 2012 Failed Installation aborted, Result = 1619
2012/4/25: 15:28:37 Alex ALEX-PC Rollback Autodesk Material Library 2012 - Medium Resolution Library Succeeded
2012/4/25: 15:28:52 Alex ALEX-PC Rollback Autodesk Material Library 2012 - Base Image Library Succeeded
2012/4/25: 15:29:11 Alex ALEX-PC Rollback Autodesk Material Library 2012 Succeeded
2012/4/25: 15:29:11 Alex ALEX-PC Rollback DirectX ® Runtime Failed Failure is ignored, Result = 1619

 

What moves should I do to accomplish the installation?
Thank you in advance for your help.

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