I don't know what else to do. I don't understand very much about computers so I might need some help explaining what's going on.
I tried installing Max 12, both 64 and 32 bit versions and it failed. Then I tried installing Max 11, both bit versions and nothing.
What's going on? I have Windows 7 in this computer and I already had Max 12 installed before I formatted the machine. It's the same computer but now I can't install any Max version.
Please help me. I'm an art student and every week I have an assignment to do on Max.
Please, can someone help me? Doesn't Autodesk have a costumer service of some sort? A number or an e-mail I can contact a specialized employee to help me?
You need to post your error and your installation log file so we can determine the failure. Usually it is due to a prerequisite installer issue like Visual C++.
Thanks. I deleted all Max related files from my computer, followed the video of how to prep the computer for installation, installed .NET 4, rebooted the system, downloaded Max 2012 again and reinstalled. Here is the log file of the failed installation.
Thank you in advance.
There should be a larger install log file in your %TEMP% folder with additional information on the failure. Zip and attach it here.
Thank you for answering me, Travis. I uploaded everything related to Autodesk and 3ds Max in the %TEMP% folder. If you could be more specific for what I'm looking for I might be able to find more files.
Thank you again for taking the time to help me.
Unfortunately, I am just not finding what is causing your failure. If you are installing with a service pack, do not do this. Install fresh without one.
Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register
Start with some of our most frequented solutions to get help installing your software.