Installation & Licensing

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Member
leandra.burke
Posts: 3
Registered: ‎03-20-2013
Message 1 of 6 (2,759 Views)

3ds Max Design 2013 installation failed - multiple attempts

2759 Views, 5 Replies
03-20-2013 04:42 AM

Hello,

 

I'm currently trying to install 3ds Max 2013 (Student License), on Windows 7 64-bit, running on Bootcamp on my Macbook Pro. 

I have tried to run the installer several times, it appears to go through the whole process but then shows that the installation failed. I'm not sure what's causing the problem or what I should try to do, or if I need to do some uninstalling before trying again. Any links to similar problems that have been resolved or suggestions would be appreciated!

Here is one of the error logs:

2013/3/19:13:45:30 Leandra LEANDRA-PC === Setup started on LEANDRA-PC by Leandra ===
2013/3/19:13:45:30 Leandra LEANDRA-PC Launch
2013/3/19:13:45:31 Leandra LEANDRA-PC Download Play SETUP_CONFIG http://studentsdownload.autodesk.com/SWDLDDLM/2013/MAXDES/WI/{91D482F3-36F4-4528-B6A5-EF543AAD66EE}/...
2013/3/19:13:46:19 Leandra LEANDRA-PC Download Complete SETUP_CONFIG http://studentsdownload.autodesk.com/SWDLDDLM/2013/MAXDES/WI/{91D482F3-36F4-4528-B6A5-EF543AAD66EE}/...
2013/3/19:13:46:19 Leandra LEANDRA-PC PageOpen LaunchDialog
2013/3/19:13:46:24 Leandra LEANDRA-PC PageOpen LicenseDialog
2013/3/19:13:46:30 Leandra LEANDRA-PC PageOpen ProductInfoDialog
2013/3/19:13:47:06 Leandra LEANDRA-PC PageOpen ProductSelectionDialog2
2013/3/19:13:47:24 Leandra LEANDRA-PC PageOpen FullProgressDialog
2013/3/19:13:47:25 Leandra LEANDRA-PC Download Play VCREDIST2005SP1ATLX86 http://studentsdownload.autodesk.com/SWDLDDLM/2013/MAXDES/WI/{91D482F3-36F4-4528-B6A5-EF543AAD66EE}/...
2013/3/19:13:47:32 Leandra LEANDRA-PC Download Complete VCREDIST2005SP1ATLX86 http://studentsdownload.autodesk.com/SWDLDDLM/2013/MAXDES/WI/{91D482F3-36F4-4528-B6A5-EF543AAD66EE}/...
2013/3/19:13:47:32 Leandra LEANDRA-PC Installing Microsoft Visual C++ 2005 Redistributable (x86): C:\Autodesk\WI\Autodesk 3ds Max Design 2013\3rdParty\x86\VCRedist\2005SP1ATL\vcredist_x86.exe /q:a /T:C:\Windows\temp /c:"VCREDI~3.EXE /q:a /c:""msiexec /i vcredist.msi /qn /l*v C:\Users\Leandra\AppData\Local\Temp\vcredist_x86_2005.log"" "
2013/3/19:13:48:06 Leandra LEANDRA-PC Install Microsoft Visual C++ 2005 Redistributable (x86) Succeeded
2013/3/19:13:48:07 Leandra LEANDRA-PC Download Play VCREDIST2005SP1ATLX64 http://studentsdownload.autodesk.com/SWDLDDLM/2013/MAXDES/WI/{91D482F3-36F4-4528-B6A5-EF543AAD66EE}/...
2013/3/19:13:48:34 Leandra LEANDRA-PC Download Complete VCREDIST2005SP1ATLX64 http://studentsdownload.autodesk.com/SWDLDDLM/2013/MAXDES/WI/{91D482F3-36F4-4528-B6A5-EF543AAD66EE}/...
2013/3/19:13:48:34 Leandra LEANDRA-PC Installing Microsoft Visual C++ 2005 Redistributable (x64): C:\Autodesk\WI\Autodesk 3ds Max Design 2013\3rdParty\x64\VCRedist\2005SP1ATL\vcredist_x64.exe /q:a /T:C:\Windows\temp /c:"VCREDI~2.EXE /q:a /c:""msiexec /i vcredist.msi /qn /l*v C:\Users\Leandra\AppData\Local\Temp\vcredist_x64_2005.log"" "
2013/3/19:13:49:06 Leandra LEANDRA-PC Install Microsoft Visual C++ 2005 Redistributable (x64) Succeeded
2013/3/19:13:49:07 Leandra LEANDRA-PC Download Play VCREDIST2008SP1X86 http://studentsdownload.autodesk.com/SWDLDDLM/2013/MAXDES/WI/{91D482F3-36F4-4528-B6A5-EF543AAD66EE}/...
2013/3/19:13:49:54 Leandra LEANDRA-PC Download Complete VCREDIST2008SP1X86 http://studentsdownload.autodesk.com/SWDLDDLM/2013/MAXDES/WI/{91D482F3-36F4-4528-B6A5-EF543AAD66EE}/...
2013/3/19:13:49:54 Leandra LEANDRA-PC Installing Microsoft Visual C++ 2008 SP1 Redistributable (x86): C:\Autodesk\WI\Autodesk 3ds Max Design 2013\3rdParty\x86\VCRedist\2008SP1\vcredist_x86.exe /q
2013/3/19:13:50:15 Leandra LEANDRA-PC Install Microsoft Visual C++ 2008 SP1 Redistributable (x86) Succeeded
2013/3/19:13:50:16 Leandra LEANDRA-PC Download Play VCREDIST2008SP1X64 http://studentsdownload.autodesk.com/SWDLDDLM/2013/MAXDES/WI/{91D482F3-36F4-4528-B6A5-EF543AAD66EE}/...
2013/3/19:13:51:04 Leandra LEANDRA-PC Download Complete VCREDIST2008SP1X64 http://studentsdownload.autodesk.com/SWDLDDLM/2013/MAXDES/WI/{91D482F3-36F4-4528-B6A5-EF543AAD66EE}/...
2013/3/19:13:51:04 Leandra LEANDRA-PC Installing Microsoft Visual C++ 2008 SP1 Redistributable (x64): C:\Autodesk\WI\Autodesk 3ds Max Design 2013\3rdParty\x64\VCRedist\2008SP1\vcredist_x64.exe /q
2013/3/19:13:51:26 Leandra LEANDRA-PC Install Microsoft Visual C++ 2008 SP1 Redistributable (x64) Succeeded
2013/3/19:13:51:27 Leandra LEANDRA-PC Download Play VCREDIST2010SP1X86 http://studentsdownload.autodesk.com/SWDLDDLM/2013/MAXDES/WI/{91D482F3-36F4-4528-B6A5-EF543AAD66EE}/...
2013/3/19:13:51:40 Leandra LEANDRA-PC Download Complete VCREDIST2010SP1X86 http://studentsdownload.autodesk.com/SWDLDDLM/2013/MAXDES/WI/{91D482F3-36F4-4528-B6A5-EF543AAD66EE}/...
2013/3/19:13:51:40 Leandra LEANDRA-PC Installing Microsoft Visual C++ 2010 SP1 Redistributable (x86): C:\Autodesk\WI\Autodesk 3ds Max Design 2013\3rdParty\x86\VCRedist\2010SP1\vcredist_x86.exe /q /norestart
2013/3/19:13:51:49 Leandra LEANDRA-PC Install Microsoft Visual C++ 2010 SP1 Redistributable (x86) Succeeded
2013/3/19:13:51:50 Leandra LEANDRA-PC Download Play VCREDIST2010SP1X64 http://studentsdownload.autodesk.com/SWDLDDLM/2013/MAXDES/WI/{91D482F3-36F4-4528-B6A5-EF543AAD66EE}/...
2013/3/19:13:52:05 Leandra LEANDRA-PC Download Complete VCREDIST2010SP1X64 http://studentsdownload.autodesk.com/SWDLDDLM/2013/MAXDES/WI/{91D482F3-36F4-4528-B6A5-EF543AAD66EE}/...
2013/3/19:13:52:05 Leandra LEANDRA-PC Installing Microsoft Visual C++ 2010 SP1 Redistributable (x64): C:\Autodesk\WI\Autodesk 3ds Max Design 2013\3rdParty\x64\VCRedist\2010SP1\vcredist_x64.exe /q /norestart
2013/3/19:13:52:13 Leandra LEANDRA-PC Install Microsoft Visual C++ 2010 SP1 Redistributable (x64) Succeeded
2013/3/19:13:52:13 Leandra LEANDRA-PC Download Play DOTNET4 http://studentsdownload.autodesk.com/SWDLDDLM/2013/MAXDES/WI/{91D482F3-36F4-4528-B6A5-EF543AAD66EE}/...
2013/3/19:13:58:04 Leandra LEANDRA-PC Download Complete DOTNET4 http://studentsdownload.autodesk.com/SWDLDDLM/2013/MAXDES/WI/{91D482F3-36F4-4528-B6A5-EF543AAD66EE}/...
2013/3/19:13:58:04 Leandra LEANDRA-PC Installing .NET Framework Runtime 4.0: C:\Autodesk\WI\Autodesk 3ds Max Design 2013\3rdParty\NET\4\wcu\dotNetFramework\dotNetFx40_Full_x86_x64.exe /q
2013/3/19:14:05:55 Leandra LEANDRA-PC Install .NET Framework Runtime 4.0 Succeeded
2013/3/19:14:05:55 Leandra LEANDRA-PC Download Skipped DOTNET4KB2468871 http://studentsdownload.autodesk.com/SWDLDDLM/2013/MAXDES/WI/{91D482F3-36F4-4528-B6A5-EF543AAD66EE}/...
2013/3/19:14:05:55 Leandra LEANDRA-PC Installing .NET Framework Runtime 4.0 KB2468871: C:\Autodesk\WI\Autodesk 3ds Max Design 2013\3rdParty\NET\4\wcu\dotNetFramework\NDP40-KB2468871-v2-x64.exe /q /norestart
2013/3/19:14:12:29 Leandra LEANDRA-PC Install .NET Framework Runtime 4.0 KB2468871 Succeeded
2013/3/19:14:12:30 Leandra LEANDRA-PC Download Play DIRECTX http://studentsdownload.autodesk.com/SWDLDDLM/2013/MAXDES/WI/{91D482F3-36F4-4528-B6A5-EF543AAD66EE}/...
2013/3/19:14:16:02 Leandra LEANDRA-PC Download Complete DIRECTX http://studentsdownload.autodesk.com/SWDLDDLM/2013/MAXDES/WI/{91D482F3-36F4-4528-B6A5-EF543AAD66EE}/...
2013/3/19:14:16:02 Leandra LEANDRA-PC Installing DirectX® Runtime: C:\Autodesk\WI\Autodesk 3ds Max Design 2013\3rdParty\DirectX\DXSETUP.exe /silent
2013/3/19:14:17:45 Leandra LEANDRA-PC Install DirectX® Runtime Succeeded
2013/3/19:14:17:45 Leandra LEANDRA-PC Download Play CM2013 http://studentsdownload.autodesk.com/SWDLDDLM/2013/MAXDES/WI/{91D482F3-36F4-4528-B6A5-EF543AAD66EE}/...
2013/3/19:14:19:06 Leandra LEANDRA-PC Download Complete CM2013 http://studentsdownload.autodesk.com/SWDLDDLM/2013/MAXDES/WI/{91D482F3-36F4-4528-B6A5-EF543AAD66EE}/...
2013/3/19:14:19:06 Leandra LEANDRA-PC Installing Autodesk Material Library 2013: ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk 3ds Max Design 2013" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2013/3/19:14:19:36 Leandra LEANDRA-PC Install Autodesk Material Library 2013 Succeeded
2013/3/19:14:19:37 Leandra LEANDRA-PC Download Play CMILB2013 http://studentsdownload.autodesk.com/SWDLDDLM/2013/MAXDES/WI/{91D482F3-36F4-4528-B6A5-EF543AAD66EE}/...
2013/3/19:14:21:42 Leandra LEANDRA-PC Download Complete CMILB2013 http://studentsdownload.autodesk.com/SWDLDDLM/2013/MAXDES/WI/{91D482F3-36F4-4528-B6A5-EF543AAD66EE}/...
2013/3/19:14:21:42 Leandra LEANDRA-PC Installing Autodesk Material Library 2013 - Base Image Library: ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk 3ds Max Design 2013" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2013/3/19:14:21:53 Leandra LEANDRA-PC Install Autodesk Material Library 2013 - Base Image Library Succeeded
2013/3/19:14:21:54 Leandra LEANDRA-PC Download Play CMILM2013 http://studentsdownload.autodesk.com/SWDLDDLM/2013/MAXDES/WI/{91D482F3-36F4-4528-B6A5-EF543AAD66EE}/...
2013/3/19:14:37:15 Leandra LEANDRA-PC Download Complete CMILM2013 http://studentsdownload.autodesk.com/SWDLDDLM/2013/MAXDES/WI/{91D482F3-36F4-4528-B6A5-EF543AAD66EE}/...
2013/3/19:14:37:15 Leandra LEANDRA-PC Installing Autodesk Material Library 2013 - Medium Resolution Library: ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk 3ds Max Design 2013" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2013/3/19:14:38:46 Leandra LEANDRA-PC Install Autodesk Material Library 2013 - Medium Resolution Library Succeeded
2013/3/19:14:38:47 Leandra LEANDRA-PC Download Play MAX http://studentsdownload.autodesk.com/SWDLDDLM/2013/MAXDES/WI/{91D482F3-36F4-4528-B6A5-EF543AAD66EE}/...
2013/3/19:14:47:34 Leandra LEANDRA-PC Download Complete MAX http://studentsdownload.autodesk.com/SWDLDDLM/2013/MAXDES/WI/{91D482F3-36F4-4528-B6A5-EF543AAD66EE}/...
2013/3/19:14:47:44 Leandra LEANDRA-PC Installing Autodesk® 3ds Max Design 2013: TRANSFORMS="C:\Users\Leandra\AppData\Local\Temp\_AIF70A.tmp\x64\max\3dsMaxDesign2013-standalone.mst" ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk 3ds Max Design 2013" INSTALLDIR="C:\Program Files\Autodesk\3ds Max Design 2013\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2013/3/19:14:54:17 Leandra LEANDRA-PC Install Autodesk® 3ds Max Design 2013 Succeeded
2013/3/19:14:54:18 Leandra LEANDRA-PC Download Play FBX http://studentsdownload.autodesk.com/SWDLDDLM/2013/MAXDES/WI/{91D482F3-36F4-4528-B6A5-EF543AAD66EE}/...
2013/3/19:14:54:23 Leandra LEANDRA-PC Download Complete FBX http://studentsdownload.autodesk.com/SWDLDDLM/2013/MAXDES/WI/{91D482F3-36F4-4528-B6A5-EF543AAD66EE}/...
2013/3/19:14:54:24 Leandra LEANDRA-PC Installing Autodesk® FBX Plug-in 2013: C:\Autodesk\WI\Autodesk 3ds Max Design 2013\x64\Components\FBX\fbx20131_3dsmaxDesign2013_win_x64.exe /S
2013/3/19:14:54:25 Leandra LEANDRA-PC Install Autodesk® FBX Plug-in 2013 Succeeded
2013/3/19:14:54:26 Leandra LEANDRA-PC Download Play COMPOSITE http://studentsdownload.autodesk.com/SWDLDDLM/2013/MAXDES/WI/{91D482F3-36F4-4528-B6A5-EF543AAD66EE}/...
2013/3/19:18:24:40 Leandra LEANDRA-PC Download Error COMPOSITE <B>File not found</B>Please Install Now again from the Autodesk website. http://studentsdownload.autodesk.com/SWDLDDLM/2013/MAXDES/WI/{91D482F3-36F4-4528-B6A5-EF543AAD66EE}/...
2013/3/19:18:24:41 Leandra LEANDRA-PC Download Aborted COMPOSITE http://studentsdownload.autodesk.com/SWDLDDLM/2013/MAXDES/WI/{91D482F3-36F4-4528-B6A5-EF543AAD66EE}/...
2013/3/19:18:24:41 Leandra LEANDRA-PC Install 3dsMax Composite 2013 Failed Download Failed, Installation aborted, Result=1603
2013/3/19:18:24:42 Leandra LEANDRA-PC Rollback Autodesk® FBX Plug-in 2013 Failed Failure is ignored, Result=1619
2013/3/19:18:26:39 Leandra LEANDRA-PC Rollback Autodesk® 3ds Max Design 2013 Succeeded
2013/3/19:18:26:52 Leandra LEANDRA-PC Rollback Autodesk Material Library 2013 - Medium Resolution Library Succeeded
2013/3/19:18:27:07 Leandra LEANDRA-PC Rollback Autodesk Material Library 2013 - Base Image Library Succeeded
2013/3/19:18:27:27 Leandra LEANDRA-PC Rollback Autodesk Material Library 2013 Succeeded
2013/3/19:18:27:27 Leandra LEANDRA-PC Rollback DirectX® Runtime Failed Failure is ignored, Result=1619
2013/3/19:18:27:27 Leandra LEANDRA-PC Rollback .NET Framework Runtime 4.0 KB2468871 Failed Installation aborted, Result=1619
2013/3/19:18:27:27 Leandra LEANDRA-PC Rollback .NET Framework Runtime 4.0 Failed Failure is ignored, Result=1619
2013/3/19:18:27:27 Leandra LEANDRA-PC Rollback Microsoft Visual C++ 2010 SP1 Redistributable (x64) Failed Installation aborted, Result=1619
2013/3/19:18:27:28 Leandra LEANDRA-PC Rollback Microsoft Visual C++ 2010 SP1 Redistributable (x86) Failed Installation aborted, Result=1619
2013/3/19:18:27:28 Leandra LEANDRA-PC Rollback Microsoft Visual C++ 2008 SP1 Redistributable (x64) Failed Installation aborted, Result=1619
2013/3/19:18:27:28 Leandra LEANDRA-PC Rollback Microsoft Visual C++ 2008 SP1 Redistributable (x86) Failed Installation aborted, Result=1619
2013/3/19:18:27:28 Leandra LEANDRA-PC Rollback Microsoft Visual C++ 2005 Redistributable (x64) Failed Installation aborted, Result=1619
2013/3/19:18:27:28 Leandra LEANDRA-PC Rollback Microsoft Visual C++ 2005 Redistributable (x86) Failed Installation aborted, Result=1619
2013/3/19:18:27:34 Leandra LEANDRA-PC PageOpen InstallCompleteDialog
2013/3/19:18:32:17 Leandra LEANDRA-PC === Setup ended ===

Member
leandra.burke
Posts: 3
Registered: ‎03-20-2013
Message 2 of 6 (2,734 Views)

Re: 3ds Max Design 2013 installation failed - multiple attempts

03-20-2013 09:19 AM in reply to: leandra.burke

Update: I tried completely uninstalling and removing all related files, don't have a firewall or virus protection turned on, UAC is off, downloaded the newest version of Java, restarted the computer and tried installing again.

Now it just gets stuck at the Material library saying 9 of 11 remaining and doesn't even get to the final error message.

 

Anyone? Help!

Member
King-of-Salem
Posts: 3
Registered: ‎03-21-2013
Message 3 of 6 (2,709 Views)

Re: 3ds Max Design 2013 installation failed - multiple attempts

03-21-2013 09:50 AM in reply to: leandra.burke

Win 7 64-bit also, but Dell PC.

 

I am having a similar issue with 3ds MAX I am installing from Product Design Suite Premium 2013.  While it is downloading, I have gone on to working other things and left it installing in the background.  After a few minutes I go back to it and it has failed.

 

One thing I noticed in the log is that it stopped downloading several minutes before it failed (4:29 to be exact).  So I decided to baby-sit the installation screen and I noticed I was getting a notice that I had missed stating that it is unable to download because of no network activity.  Then I remembered that the other items I installed yesterday (Inventor, Electrical, Mechanical, etc.) had the same issue during installation.  I kept having to hit "Retry" over and over until it detected network activity, then it would start back up again.  Eventually, those products installed correctly.

 

So that is what I am doing right now and it seems to be installing fine.  What I think happened is that it warned me of no network activity and because I did not tell it to retry, it must have timed out after four and a half minutes.  Try it again, but baby-sit the installation screen.

 

One more thing I did differently was that I noticed the log failed right after downloading Direct X.  So I coppied from the log the directory it listed for Direct X on my hard drive and I opened that .exe file.  It installed Direct X, and then went back to install 3ds MAX again.  I do not think this is why it seems to be working, but I thought I should note it.  My install was hanging at 10 of 12 also, but I think that it is just taking forever to install that part.  If the "Installing..." and "Overall progress...) progress bars are still shimmering, I think it is still working (but slowly).

 

Update:  While I was typing the above, the installation progress changed from "10 of 12" to "6 of 12".  It is working.  Baby-sit the installation screen.  Another thing, make sure you are downloading/installing while on a LAN and not wi-fi.  It could be intermittent network activity if your Mac is dropping in and out of the wi-fi network.  Just a thought.

Member
King-of-Salem
Posts: 3
Registered: ‎03-21-2013
Message 4 of 6 (2,706 Views)

Re: 3ds Max Design 2013 installation failed - multiple attempts

03-21-2013 09:57 AM in reply to: leandra.burke

Leandra,

 

I just completed installation.  It worked.  Yesterday it failed about 4 or 5 times, so I think I was missing that notification about the network activity.  Remember, even though you "downloaded" the software, I think we really on downloaded the Autodesk Download Manager, and it merely downloaded some precursory files.  When you go into the Download Manager and hit Install, the real large program files are being downloaded after that point and installed.  I am guessing at this, but it seems to be the case.

 

Good luck!

Member
King-of-Salem
Posts: 3
Registered: ‎03-21-2013
Message 5 of 6 (2,702 Views)

Re: 3ds Max Design 2013 installation failed - multiple attempts

03-21-2013 10:04 AM in reply to: leandra.burke

Sorry...one more thing.  Make sure Outlook and Word are not open during installation.  Autodesk did not like those to be open.  There may be other Office products it does not like.

Member
leandra.burke
Posts: 3
Registered: ‎03-20-2013
Message 6 of 6 (2,661 Views)

Re: 3ds Max Design 2013 installation failed - multiple attempts

03-24-2013 08:10 AM in reply to: leandra.burke

Hmm, I had been babysitting the installer  - but the network connectivity issue did pop up once or twice because my WiFi is a bit spotty. Maybe that has something to do with it. 

 

Thanks for the feedback, I'll give it a shot with the more reliable campus WiFi tomorrow.

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