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Active Member
Posts: 6
Registered: ‎03-07-2012
Message 1 of 13 (6,047 Views)

3ds Max Design 2013 Insatallatioan Fails

6047 Views, 12 Replies
04-20-2012 07:27 AM

I have attached the setup log for anyone that knows what any of that means. 

Below is what it basically says:

 

2012/4/20:10:15:55    Dan    MACHV    === Setup started on MACHV by Dan ===
2012/4/20:10:15:55    Dan    MACHV    Launch
2012/4/20:10:15:58    Dan    MACHV    PageOpen    LaunchDialog        
2012/4/20:10:16:37    Dan    MACHV    PageOpen    LicenseDialog        
2012/4/20:10:16:39    Dan    MACHV    PageOpen    ProductInfoDialog        
2012/4/20:10:17:06    Dan    MACHV    PageOpen    ProductSelectionDialog2        
2012/4/20:10:17:08    Dan    MACHV    PageOpen    FullProgressDialog        
2012/4/20:10:17:08    Dan    MACHV    Installing Microsoft Visual C++ 2005 Redistributable (x86): C:\Autodesk\Autodesk_3ds_Max_Design_2013_EFGKJS_Win_64bit

\3rdParty\x86\VCRedist\2005SP1ATL\vcredist_x86.exe /q:a /T:F:\Windows\temp /c:"VCREDI~3.EXE /q:a /c:""msiexec /i vcredist.msi /qn /l*v C:\Users\Dan\AppData

\Local\Temp\vcredist_x86_2005.log"" "
2012/4/20:10:17:09    Dan    MACHV    Install    Microsoft Visual C++ 2005 Redistributable (x86)    Failed    Installation aborted,

Result=1603


*Expert Elite*
TravisNave
Posts: 9,522
Registered: ‎01-14-2005
Message 2 of 13 (6,043 Views)

Re: 3ds Max Design 2013 Insatallatioan Fails

04-20-2012 08:50 AM in reply to: drblack

 Install    Microsoft Visual C++ 2005 Redistributable (x86)    Failed    Installation aborted

 

Your product is failing to install because the prerequiste program required by the installer is newer than the version being installed. Please uninstall the prerequisite program causing the issue and run your installer again.

For more information about this process, please see my KB link here:

http://forums.autodesk.com/t5/Installation-Licensing/Some-Products-Fail-to-Install-Result-1603/td-p/...

Good Luck!

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Active Member
Posts: 6
Registered: ‎03-07-2012
Message 3 of 13 (6,037 Views)

Re: 3ds Max Design 2013 Insatallatioan Fails

04-20-2012 10:30 AM in reply to: drblack

Thanks for the reply.  Problem...when I try to uninstall the prerequistie program I get a Windows Installer error message -

 

"The Windows Installer Service could not be accessed.  This can occur if the Windows Installer is not correctly installed.  Contact your support personnel for assistance."

 

I cannot seem to make an headway.

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TravisNave
Posts: 9,522
Registered: ‎01-14-2005
Message 4 of 13 (6,035 Views)

Re: 3ds Max Design 2013 Insatallatioan Fails

04-20-2012 10:52 AM in reply to: drblack

Yikes, sounds like you're having all kinds of fun.  See if you can update/reinstall the Windows Installer:

 

http://support.microsoft.com/kb/942288

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Active Member
Posts: 6
Registered: ‎03-07-2012
Message 5 of 13 (6,032 Views)

Re: 3ds Max Design 2013 Insatallatioan Fails

04-20-2012 11:20 AM in reply to: TravisNave

Yeah having a great old time here.

 

I tried installing the new installer but I get an error message that the update is not applicable to my computer.  I have Win 7 x64 and I believe I am running the correct file.  Just to make sure, I downloaded and trried to install each of the versions listed, all of which gave back that same error message except one (WindowsServer2003-KB942288-v4-x64.exe) which came back saying that I dont have enought storage space.  I admit my C drive only has 5GB of storage left, but that should be enough. 

 

Not sure where to go from here.

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TravisNave
Posts: 9,522
Registered: ‎01-14-2005
Message 6 of 13 (6,030 Views)

Re: 3ds Max Design 2013 Insatallatioan Fails

04-20-2012 11:23 AM in reply to: drblack

You'll need a considerable amount of space because of temporary install files.  You might move your virtual memory swap file to another hard drive if you have one.  That'll free up some considerable space.  Also delete everything in your %TEMP% folder. 

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Active Member
Posts: 6
Registered: ‎03-07-2012
Message 7 of 13 (6,027 Views)

Re: 3ds Max Design 2013 Insatallatioan Fails

04-20-2012 11:29 AM in reply to: TravisNave

where do I find the specific temp folder you are describing?

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TravisNave
Posts: 9,522
Registered: ‎01-14-2005
Message 8 of 13 (6,024 Views)

Re: 3ds Max Design 2013 Insatallatioan Fails

04-20-2012 11:38 AM in reply to: drblack

It's different on everyone's machine.  In the run box on the Start menu, simply type %TEMP% and hit Enter.  You can safely delete all these files.  There might be gigs of crap in there.  Windows doesn't clean up after itself too well.  Clean it often.  Heck, lots of problems can be resolved simply by cleaning this folder out.  Corrupt files get stuck there and prevent normal things from happening.

 

You can safely delete files from any TEMP folder.  Even C:\Windows\Temp.  I recommend it.

 

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Active Member
Posts: 6
Registered: ‎03-07-2012
Message 9 of 13 (6,015 Views)

Re: 3ds Max Design 2013 Insatallatioan Fails

04-20-2012 12:22 PM in reply to: drblack

I deleted everything and have about 6GB free now, but still get the same message.  I tried to install another small program to test installations in general and get the same windows installer error message.

 

Now I cannot install or uninstall anything

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DarrenP
Posts: 6,813
Registered: ‎09-13-2007
Message 10 of 13 (6,011 Views)

Re: 3ds Max Design 2013 Insatallatioan Fails

04-20-2012 12:55 PM in reply to: drblack
you may have to redo your machine then your windows OS is becoming corrupt

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