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Member
gurkan_la
Posts: 3
Registered: ‎01-02-2014
Message 1 of 4 (312 Views)
Accepted Solution

3ds Max 2014 crashes without error message.

312 Views, 3 Replies
01-02-2014 03:48 PM

I recently installed a student-liscensed version of 3ds Max 2014. After installing the software I've tried to open the program several times without it starting. It will not even give me an error message. The strange thing is that i can see the program running under processes in the windows task manager even though it doesn't seem to have started.

 

I've tried both reparing and reinstalling 3ds Max but neither of those options solved the problem.

 

Thanks in advance!

Product Support
jeffrey.sin
Posts: 105
Registered: ‎09-29-2011
Message 2 of 4 (292 Views)

Re: 3ds Max 2014 crashes without error message.

01-02-2014 09:47 PM in reply to: gurkan_la

Hi Gustav,

 

Welcome to the Autodesk Community!

 

Software crashes are one of the harder issues to figure out. Usually, we'll start off by checking if your machine's specifications comply with the system requirements of 3ds Max 2014. You can check this link for the Autodesk 3ds Max system requirements.

 

Next is to check your video card driver, perhaps you need to update your video card driver to a WHQL driver. Try these out and see if it works.

 

Thanks,



Jeffrey Sin
Member
gurkan_la
Posts: 3
Registered: ‎01-02-2014
Message 3 of 4 (283 Views)

Re: 3ds Max 2014 crashes without error message.

01-03-2014 02:15 AM in reply to: jeffrey.sin

Thanks for replying Jeffery!

 

My computer fullfills the requiered specs. Here is a list of them if it helps:
Intel i7 3770K

16 GB RAM

NVIDIA GeForce GTX 680

Windows 7 64-bit Service Pack 1

(I'm installing max on an SSD with about 40 gb of free space left.)

 

I updated the driver on my video card yesterday but that doesn't seem have made any difference. I forgot to mention that I had the exact same problem with 3ds Max 2013 which was why i downloaded the 2014 version yesterday. The only thing i can think of which might have caused this problem is that i recently installed a few games on my system. These might have changed either DirectX or the Microsoft Visual Studio C++ packages somehow. Could that be linked with the crash i'm experiencing? 

 

Sorry if all this is speculation is gibberish. Just trying to provide as much information as possible.

 

Once again, thanks in advance!

Member
gurkan_la
Posts: 3
Registered: ‎01-02-2014
Message 4 of 4 (273 Views)

Re: 3ds Max 2014 crashes without error message.

01-03-2014 03:08 AM in reply to: jeffrey.sin

Solved it!

I installed the 3ds Max Service Pack 3 and the program booted up correctly.

 

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