After removing all my autodesk products using the instructions in the service and support section, I can not reinstall 3dstudio Max. The reinstall of Architecture was successful and the database that was corrupted has been restored.
So now I need help with understanding why I can get Studio to install. Below is the log that was created during the install attempt. I noted in the log where it failed in both "Normal" and "Safe" modes. Please help me to figure out what I need to do to get this thing installed. Thanks.
2012/6/11:14:54:09 rjole ARCHITECTURE6 PageOpen InstallCompleteDialog
2012/6/11:14:56:19 rjole ARCHITECTURE6 === Setup ended ===
2012/6/11:15:05:27 rjole ARCHITECTURE6 === Setup started on ARCHITECTURE6 by rjole ===
2012/6/11:15:05:27 rjole ARCHITECTURE6 Launch
2012/6/11:15:05:27 rjole ARCHITECTURE6 [Error: 1052] The requested control is not valid for this service.
2012/6/11:15:05:45 rjole ARCHITECTURE6 PageOpen LaunchDialog
2012/6/11:15:05:52 rjole ARCHITECTURE6 PageOpen LicenseDialog
2012/6/11:15:05:57 rjole ARCHITECTURE6 PageOpen ProductInfoDialog
2012/6/11:15:06:30 rjole ARCHITECTURE6 PageOpen ProductSelectionDialog2
2012/6/11:15:12:51 rjole ARCHITECTURE6 PageOpen FullProgressDialog
2012/6/11:15:12:52 rjole ARCHITECTURE6 Installing DirectX® Runtime: E:\3rdParty\DirectX\DXSETUP.exe /silent
2012/6/11:15:16:07 rjole ARCHITECTURE6 Install DirectX® Runtime Succeeded
2012/6/11:15:16:08 rjole ARCHITECTURE6 Installing Autodesk® 3ds Max 2013: TRANSFORMS="C:\Users\rjole\AppData\Local\Temp\_AI6
2012/6/11:15:35:23 rjole ARCHITECTURE6 Install Autodesk® 3ds Max 2013 Failed Installation aborted, Result=1602
2012/6/11:15:35:23 rjole ARCHITECTURE6 Rollback DirectX® Runtime Failed Failure is ignored, Result=1619
2012/6/11:15:35:26 rjole ARCHITECTURE6 PageOpen InstallCompleteDialog
2012/6/11:15:35:30 rjole ARCHITECTURE6 === Setup ended ===
2012/6/11:15:39:45 rjole ARCHITECTURE6 === Setup started on ARCHITECTURE6 by rjole ===
2012/6/11:15:39:45 rjole ARCHITECTURE6 Launch
2012/6/11:15:40:01 rjole ARCHITECTURE6 PageOpen LaunchDialog
2012/6/11:15:40:03 rjole ARCHITECTURE6 PageOpen LicenseDialog
2012/6/11:15:40:06 rjole ARCHITECTURE6 PageOpen ProductInfoDialog
2012/6/11:15:40:40 rjole ARCHITECTURE6 PageOpen ProductSelectionDialog2
2012/6/11:15:42:28 rjole ARCHITECTURE6 PageOpen FullProgressDialog
2012/6/11:15:42:28 rjole ARCHITECTURE6 Installing DirectX® Runtime: E:\3rdParty\DirectX\DXSETUP.exe /silent
2012/6/11:15:44:57 rjole ARCHITECTURE6 Install DirectX® Runtime Succeeded
2012/6/11:15:44:58 rjole ARCHITECTURE6 Installing Autodesk® 3ds Max 2013: TRANSFORMS="C:\Users\rjole\AppData\Local\Temp\_AIB
2012/6/11:15:44:58 rjole ARCHITECTURE6 Install Autodesk® 3ds Max 2013 Failed Installation aborted, Result=1601
2012/6/11:15:44:58 rjole ARCHITECTURE6 Rollback DirectX® Runtime Failed Failure is ignored, Result=1601
Solved! Go to Solution.
It turns out that it takes a full 48 minutes to re-install the software.
I just needed to update my patience to the latest version.
I'm having the exact same problem, reinstall failure in exactly the same place.
You say you had to be patient, but how did that get you around the pop-up error where it complains about a bad registry key?
Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register
Start with some of our most frequented solutions to get help installing your software.