Installation & Licensing

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New Member
Shad0wforce
Posts: 1
Registered: ‎09-20-2010
Message 1 of 21 (61,121 Views)

3ds Max 2011 "Software License Checkout Failed Error 20"

61121 Views, 20 Replies
09-20-2010 01:03 PM

I just upgraded to Windows 7 and I've been trying to re-install Autodesk 3ds Max 2011 (32-bit). Everytime I install the program first of all the icon in the Start menu that is supposed to say "Autodesk 3ds Max 2011" (or something along those lines) says "Change Graphical Settings" instead.

 

Not only that, but when I try to open the program in any way the loading screen will start going then a few moments into the loading process a window wil pop up saying "Software License Checkout Failed: Error 20", then the program just quits on me.

 

I've tried uninstalling the program completely and reinstalling it but nothing seems to be working for me.

 

If anyone can help me get this program working properly I will be eternally grateful because I really need this program in order to do my work.

*Expert Elite*
TravisNave
Posts: 10,067
Registered: ‎01-14-2005
Message 2 of 21 (61,111 Views)

Re: 3ds Max 2011 "Software License Checkout Failed Error 20"

09-20-2010 01:24 PM in reply to: Shad0wforce

Uninstall the software and also delete the ProductInformation.pit and CascadeInfo.cas files located at C:\ProgramData\Autodesk\Adlm.  Then reboot and reinstall the software with admin rights or by Run as Administrator.  Hopefully that will clear your license error. 

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
New Member
shez1461
Posts: 1
Registered: ‎02-22-2011
Message 3 of 21 (57,022 Views)

Re: 3ds Max 2011 "Software License Checkout Failed Error 20"

02-22-2011 10:06 AM in reply to: Shad0wforce

Same problem... don't know what else to do?
can u please exactly tell where the location of this file might be?

I've tried searching everywhere on my computer regarding what you said!

previously I uninstalled n reinstalled it worked for me.. but all of a sudden now it says the same error message??

*Expert Elite*
TravisNave
Posts: 10,067
Registered: ‎01-14-2005
Message 4 of 21 (57,009 Views)

Re: 3ds Max 2011 "Software License Checkout Failed Error 20"

02-22-2011 11:19 AM in reply to: Shad0wforce

For more detailed information about the CascadeInfo.cas file, please refer to the Autodesk Support Knowledge Base article found here:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?linkID=9240617&id=13894457&siteID=123112

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Active Contributor
leaveAlone
Posts: 38
Registered: ‎02-25-2011
Message 5 of 21 (56,867 Views)

Re: 3ds Max 2011 "Software License Checkout Failed Error 20"

02-25-2011 12:30 AM in reply to: Shad0wforce

I had the same problem, only my solution was that is disabled the service "FLEXnet Licensing Service".

If you don't know where to find it you did turn if off.

New Member
hafso
Posts: 1
Registered: ‎03-02-2011
Message 6 of 21 (56,544 Views)

Re: 3ds Max 2011 "Software License Checkout Failed Error 20"

03-02-2011 12:39 PM in reply to: leaveAlone

oufffffffffffffffff thnks i have the same prb and i had delete flex net end it's all right think u you save my liveeeeeeee :smileywink:

Active Member
rana1610
Posts: 10
Registered: ‎05-31-2011
Message 7 of 21 (44,914 Views)

3ds Max 2011 "Software License Checkout Failed Error 20"

11-22-2011 02:15 AM in reply to: Shad0wforce

Hi,

I don't understand, why is it showing the following error message, " The software license check out failed; error 20" (attached image). I tried different ways, by deleting autodesk files, FLEXnet files, uninstall-install 5 times. But not way it does work. It shows repeatedly. Would you please give me any solutions to this problem?

 

Regards

Aasif Ridwan

New Member
leoneldp
Posts: 1
Registered: ‎12-15-2011
Message 8 of 21 (43,686 Views)

Re: 3ds Max 2011 "Software License Checkout Failed Error 20"

12-15-2011 11:17 PM in reply to: rana1610

Check out the services running in Windows by entering the task manager and start the FLEXnet Licensing Service (64 in case you have 3ds max x64) and it will solve the problem.

I had the same issue and by starting that service 3ds max works again!

New Member
jamessmithonlinenow
Posts: 1
Registered: ‎12-26-2011
Message 9 of 21 (43,102 Views)

Re: 3ds Max 2011 "Software License Checkout Failed Error 20"

12-26-2011 07:39 PM in reply to: Shad0wforce

Since you are using windows for a long time, why did you upgrade? why don't use a fresh windows copy? upgrades are like system restore. can occure problem any time. fine similler problem here http://www.techyv.com/questions/installation-3ds-max-2012-and-bat4max

New Member
K4RL02
Posts: 1
Registered: ‎02-08-2011
Message 10 of 21 (41,842 Views)

SOLUCION to "Software License Checkout Failed Error 20"

01-19-2012 05:14 PM in reply to: leaveAlone

Gracias por la ayuda, busque sobre el tema relacionado y encontre que no es solo problema de AUTODESK el problema tambien se puede presentar en ADOBE y es precisamente porque FLEXnet Lincensing Service esta desactivado. Lo que tienen que hacer es: 

                                                      1. Inicio -> Ejecutar, escribir services.msc y pulsar Enter.
                                                      2. Navegar hasta FLEXnet Licensing Service y habilitar el proceso.
                                                      3. Reniciar (a mi me funciono sin reiniciar).

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