Installation & Licensing

[#1]

I just upgraded to Windows 7 and I've been trying to re-install Autodesk 3ds Max 2011 (32-bit). Everytime I install the program first of all the icon in the Start menu that is supposed to say "Autodesk 3ds Max 2011" (or something along those lines) says "Change Graphical Settings" instead.

Not only that, but when I try to open the program in any way the loading screen will start going then a few moments into the loading process a window wil pop up saying "Software License Checkout Failed: Error 20", then the program just quits on me.

I've tried uninstalling the program completely and reinstalling it but nothing seems to be working for me.

If anyone can help me get this program working properly I will be eternally grateful because I really need this program in order to do my work.

[#2]

Uninstall the software and also delete the ProductInformation.pit and CascadeInfo.cas files located at C:\ProgramData\Autodesk\Adlm.  Then reboot and reinstall the software with admin rights or by Run as Administrator.  Hopefully that will clear your license error. 

[#3]

Same problem... don't know what else to do?
can u please exactly tell where the location of this file might be?

I've tried searching everywhere on my computer regarding what you said!

previously I uninstalled n reinstalled it worked for me.. but all of a sudden now it says the same error message??

[#4]

For more detailed information about the CascadeInfo.cas file, please refer to the Autodesk Support Knowledge Base article found here:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?linkID=9240617&id=13894457&siteID=123112

[#5]

I had the same problem, only my solution was that is disabled the service "FLEXnet Licensing Service".

If you don't know where to find it you did turn if off.

[#6]

oufffffffffffffffff thnks i have the same prb and i had delete flex net end it's all right think u you save my liveeeeeeee

[#7]

Hi,

I don't understand, why is it showing the following error message, " The software license check out failed; error 20" (attached image). I tried different ways, by deleting autodesk files, FLEXnet files, uninstall-install 5 times. But not way it does work. It shows repeatedly. Would you please give me any solutions to this problem?

Regards

Aasif Ridwan

[#8]

Check out the services running in Windows by entering the task manager and start the FLEXnet Licensing Service (64 in case you have 3ds max x64) and it will solve the problem.

I had the same issue and by starting that service 3ds max works again!

[#9]

Since you are using windows for a long time, why did you upgrade? why don't use a fresh windows copy? upgrades are like system restore. can occure problem any time. fine similler problem here http://www.techyv.com/questions/installation-3ds-max-2012-and-bat4max

[#10]

Gracias por la ayuda, busque sobre el tema relacionado y encontre que no es solo problema de AUTODESK el problema tambien se puede presentar en ADOBE y es precisamente porque FLEXnet Lincensing Service esta desactivado. Lo que tienen que hacer es: 

                                                      1. Inicio -> Ejecutar, escribir services.msc y pulsar Enter.
                                                      2. Navegar hasta FLEXnet Licensing Service y habilitar el proceso.
                                                      3. Reniciar (a mi me funciono sin reiniciar).