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Member
devinzilton
Posts: 5
Registered: ‎06-27-2011
Message 1 of 9 (417 Views)
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3Ds Max Fails install

417 Views, 8 Replies
06-27-2011 12:11 PM

everything else that comes with it installs fine but Max itself fails , i have tried installing in msconfig mode  but still fails

 

 

log doc attached

 

 

Member
devinzilton
Posts: 5
Registered: ‎06-27-2011
Message 2 of 9 (412 Views)

Re: 3Ds Max Fails install

06-27-2011 12:24 PM in reply to: devinzilton

i also get an error message during instal that backburner did not install but everything continues through

Employee
alison.gangler
Posts: 125
Registered: ‎04-12-2010
Message 3 of 9 (402 Views)

Re: 3Ds Max Fails install

06-28-2011 09:10 AM in reply to: devinzilton

Hi,

 

Please locate the install logs in the TEMP directory, accessed by typing '%temp%' in the START > RUN (for Windows OS). You can zip the install logs and attach them. Otherwise, please include a screenshot of the error you are seeing.

 

Thanks,

Alison

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Alison Gangler
IPG - ICP Install Engineer
Autodesk, Inc.

Member
devinzilton
Posts: 5
Registered: ‎06-27-2011
Message 4 of 9 (394 Views)

Re: 3Ds Max Fails install

06-28-2011 10:57 AM in reply to: alison.gangler

is there any specific folder or file name i should be looking for

Member
devinzilton
Posts: 5
Registered: ‎06-27-2011
Message 5 of 9 (386 Views)

Re: 3Ds Max Fails install

06-28-2011 01:44 PM in reply to: devinzilton

all the files i found form one day install... i think

Employee
alison.gangler
Posts: 125
Registered: ‎04-12-2010
Message 6 of 9 (383 Views)

Re: 3Ds Max Fails install

06-28-2011 01:54 PM in reply to: devinzilton

Hi,

 

Thanks for uploading the logs. From the Setup.log, it looks like the .NET 3.5 SP1 failed to install. You can browse out to the .NET folder in the Support folder and manually install .NET 3.5.

 

If the install of this package fails, try to enable the Windows Installer verbose logging:

http://support.microsoft.com/kb/223300

 

Then when .NET 3.5 SP1 is successfully on the system, you can try the Backburner install also launching it manually or from the setup.exe.

 

I hope this helps.

 

-Alison

 

___________________________________________________________

If my post answers your question, please click the "Accept as Solution" button. This helps everyone find answers more quickly!



Alison Gangler
IPG - ICP Install Engineer
Autodesk, Inc.

Member
devinzilton
Posts: 5
Registered: ‎06-27-2011
Message 7 of 9 (363 Views)

Re: 3Ds Max Fails install

06-30-2011 02:35 PM in reply to: alison.gangler

Thanks that helped.end the end i still had to go insided the autodisk x64 foulder and install from there but its up how

Member
shikharsrivastava23
Posts: 5
Registered: ‎07-01-2011
Message 8 of 9 (350 Views)

Re: 3Ds Max Fails install

07-01-2011 03:40 AM in reply to: devinzilton

i also face an eror i cannot install the back burner and then everything stops i am attaching the log file 

Member
amordesiner2
Posts: 5
Registered: ‎02-18-2012
Message 9 of 9 (180 Views)

Re: 3Ds Max Fails install

04-25-2012 12:55 PM in reply to: devinzilton

Failure in the installation!!!
I have tried repeatedly to install the free 3ds max 2012 for students, following advice from various forums without success.I need to directly use the program for a school assignment.
(Could you please help me?)


Intallation log file:
2012/4/25: 15:19:31 Alex ALEX-PC === Setup started on ALEX-PC by Alex ===
2012/4/25: 15:19:31 Alex ALEX-PC Launch
2012/4/25: 15:20:08 Alex ALEX-PC === Setup ended ===

2012/4/25: 15:19:33 Alex ALEX-PC === Setup started on ALEX-PC by Alex ===
2012/4/25: 15:19:33 Alex ALEX-PC Launch
2012/4/25: 15:20:09 Alex ALEX-PC PageOpen LaunchDialog
2012/4/25: 15:20:46 Alex ALEX-PC PageOpen BeginDeploymentDialog
2012/4/25: 15:21:14 Alex ALEX-PC PageOpen LaunchDialog
2012/4/25: 15:21:27 Alex ALEX-PC PageOpen LicenseDialog
2012/4/25: 15:21:52 Alex ALEX-PC PageOpen ProductInfoDialog
2012/4/25: 15:23:07 Alex ALEX-PC PageOpen ProductSelectionDialog2
2012/4/25: 15:25:50 Alex ALEX-PC PageOpen FullProgressDialog
2012/4/25: 15:25:50 Alex ALEX-PC Installing DirectX ® Runtime: D: \ Autodesk \ Autodesk_3ds_Max_2012_English_Win_32-64bit \ 3rdParty \ DirectX \ DXSETUP.exe / silent
2012/4/25: 15:26:47 Alex ALEX-PC Install DirectX ® Runtime Succeeded
2012/4/25: 15:26:47 Alex ALEX-PC Installing Autodesk Material Library 2012: ADSK_EULA_STATUS = # 1 ADSK_SOURCE_ROOT = "D: \ Autodesk \ Autodesk_3ds_Max_2012_English_Win_32-64bit \" FILESINUSETEXT = "" REBOOT = ReallySuppress ADSK_SETUP_EXE = 1

2012/4/25: 15:26:56 Alex ALEX-PC Install Autodesk Material Library 2012 Succeeded
2012/4/25: 15:26:56 Alex ALEX-PC Installing Autodesk Material Library 2012 - Base Image Library: ADSK_EULA_STATUS = # 1 ADSK_SOURCE_ROOT = "D: \ Autodesk \ Autodesk_3ds_Max_2012_English_Win_32-64bit \" FILESINUSETEXT = "" REBOOT = ReallySuppress ADSK_SETUP_EXE = 1

2012/4/25: 15:27:23 Alex ALEX-PC Install Autodesk Material Library 2012 - Base Image Library Succeeded
2012/4/25: 15:27:23 Alex ALEX-PC Installing Autodesk Material Library 2012 - Medium Resolution Library: ADSK_EULA_STATUS = # 1 ADSK_SOURCE_ROOT = "D: \ Autodesk \ Autodesk_3ds_Max_2012_English_Win_32-64bit \" FILESINUSETEXT = "" REBOOT = ReallySuppress ADSK_SETUP_EXE = 1

2012/4/25: 15:27:57 Alex ALEX-PC Install Autodesk Material Library 2012 - Medium Resolution Library Succeeded
2012/4/25: 15:27:57 Alex ALEX-PC Installing Autodesk ® Backburner 2012: D: \ Autodesk \ Autodesk_3ds_Max_2012_English_Win_32-64bit \ x86 \ Components \ backburner \ BackburnerCIF.exe
2012/4/25: 15:28:12 Alex ALEX-PC Install Autodesk ® Backburner 2012 Succeeded
2012/4/25: 15:28:14 Alex ALEX-PC Installing Autodesk ® 3ds Max 2012: TRANSFORMS = "C: \ Users \ Alex \ AppData \ Local \ Temp \ _AI6C2A.tmp \ x64 \ max \ 3dsMax2012-standalone. mst "ADSK_EULA_STATUS = # 1 ADSK_SOURCE_ROOT =" D: \ Autodesk \ Autodesk_3ds_Max_2012_English_Win_32-64bit \ "INSTALLDIR =" d: \ Program Files \ Autodesk \ 3ds Max 2012 \ "FILESINUSETEXT =" "REBOOT = ReallySuppress ADSK_SETUP_EXE = 1

2012/4/25: 15:28:22 Alex ALEX-PC Install Autodesk ® 3ds Max 2012 Failed Installation aborted, Result = 1603
2012/4/25: 15:28:22 Alex ALEX-PC Rollback Autodesk ® Backburner 2012 Failed Installation aborted, Result = 1619
2012/4/25: 15:28:37 Alex ALEX-PC Rollback Autodesk Material Library 2012 - Medium Resolution Library Succeeded
2012/4/25: 15:28:52 Alex ALEX-PC Rollback Autodesk Material Library 2012 - Base Image Library Succeeded
2012/4/25: 15:29:11 Alex ALEX-PC Rollback Autodesk Material Library 2012 Succeeded
2012/4/25: 15:29:11 Alex ALEX-PC Rollback DirectX ® Runtime Failed Failure is ignored, Result = 1619

 

What moves should I do to accomplish the installation?
Thank you in advance for your help.

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