Installation & Licensing

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u0958365
Posts: 2
Registered: ‎10-01-2013
Message 1 of 4 (271 Views)
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3DS Max Design 2013 (Student License), Installation failure

271 Views, 3 Replies
10-01-2013 05:29 AM

Hi,

 

I have been trying to install 3ds Max 2013 (Student License), on Windows 7 32-bit, on my Toshiba P300 laptop for the past few days. 

I have run the installer successfully,  and then it appears to go through the whole process but then shows that the installation failed. I'm not sure what's causing the problem or what I should try to do, as i have tried the process several times with the message that certain products failed to install.

 

 

What is more baffling is that i have already installed Revit 2014 (Student License) successfully and have checked to make sure it works fine and it does.

 

Any links to similar problems that have been resolved or suggestions would be highly appreciated

Here are the error logs:

 

2013/9/26:20:34:21 Anthony TOSH-300 === Setup started on TOSH-300 by Anthony ===
2013/9/26:20:34:21 Anthony TOSH-300 Launch 
2013/9/26:20:35:19 Anthony TOSH-300 === Setup ended ===
 
2013/9/26:20:34:42 Anthony TOSH-300 === Setup started on TOSH-300 by Anthony ===
2013/9/26:20:34:42 Anthony TOSH-300 Launch 
2013/9/26:20:35:21 Anthony TOSH-300 PageOpen LaunchDialog
2013/9/26:20:36:05 Anthony TOSH-300 PageOpen LicenseDialog
2013/9/26:20:36:20 Anthony TOSH-300 PageOpen ProductInfoDialog
2013/9/26:20:38:40 Anthony TOSH-300 PageOpen ProductSelectionDialog2
2013/9/26:20:39:03 Anthony TOSH-300 PageOpen FullProgressDialog
2013/9/26:20:39:05 Anthony TOSH-300 Download Play VCREDIST2005SP1ATLX86 http://studentsdownload.autodesk.com/SWDLDDLM/2013/MAXDES/WI/{91D482F3-36F4-4528-B6A5-EF543AAD66EE}/...
2013/9/26:20:39:12 Anthony TOSH-300 Download Complete VCREDIST2005SP1ATLX86 http://studentsdownload.autodesk.com/SWDLDDLM/2013/MAXDES/WI/{91D482F3-36F4-4528-B6A5-EF543AAD66EE}/...
2013/9/26:20:39:12 Anthony TOSH-300 Installing Microsoft Visual C++ 2005 Redistributable (x86): C:\Autodesk\WI\Autodesk 3ds Max Design 2013\3rdParty\x86\VCRedist\2005SP1ATL\vcredist_x86.exe /q:a /T:C:\Windows\temp /c:"VCREDI~3.EXE /q:a /c:""msiexec /i vcredist.msi /qn /l*v C:\Users\Anthony\AppData\Local\Temp\vcredist_x86_2005.log"" "
2013/9/26:20:40:47 Anthony TOSH-300 Install Microsoft Visual C++ 2005 Redistributable (x86) Succeeded
2013/9/26:20:43:38 Anthony TOSH-300 Installing DirectX® Runtime: C:\Autodesk\WI\Autodesk 3ds Max Design 2013\3rdParty\DirectX\DXSETUP.exe /silent
2013/9/26:20:51:38 Anthony TOSH-300 Install DirectX® Runtime Succeeded
2013/9/26:21:05:49 Anthony TOSH-300 Installing Autodesk Material Library 2013:   ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk 3ds Max Design 2013" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
 
 2013/9/26:21:12:20 Anthony TOSH-300 Install Autodesk Material Library 2013 Succeeded
2013/9/26:21:14:10 Anthony TOSH-300 Install Autodesk Material Library 2013 - Base Image Library Failed Download Failed, Installation aborted, Result=1603
2013/9/26:21:24:41 Anthony TOSH-300 Rollback Autodesk Material Library 2013 Succeeded
2013/9/26:21:24:42 Anthony TOSH-300 Rollback DirectX® Runtime Failed Failure is ignored, Result=1619
2013/9/26:21:24:43 Anthony TOSH-300 Rollback Microsoft Visual C++ 2005 Redistributable (x86) Failed Installation aborted, Result=1619
2013/9/26:21:24:49 Anthony TOSH-300 PageOpen InstallCompleteDialog
2013/9/26:21:34:14 Anthony TOSH-300 === Setup ended ===
 
2013/9/26:21:35:02 Anthony TOSH-300 === Setup started on TOSH-300 by Anthony ===
2013/9/26:21:35:02 Anthony TOSH-300 Launch 
2013/9/26:21:35:13 Anthony TOSH-300 === Setup ended ===
 
2013/9/26:21:35:10 Anthony TOSH-300 === Setup started on TOSH-300 by Anthony ===
2013/9/26:21:35:10 Anthony TOSH-300 Launch 
2013/9/26:21:35:14 Anthony TOSH-300 PageOpen LaunchDialog
2013/9/26:21:35:31 Anthony TOSH-300 PageOpen LicenseDialog
2013/9/26:21:35:38 Anthony TOSH-300 PageOpen LaunchDialog
2013/9/27:00:54:55 Anthony TOSH-300 PageOpen LicenseDialog
2013/9/27:00:55:08 Anthony TOSH-300 PageOpen ProductInfoDialog
2013/9/27:00:55:50 Anthony TOSH-300 PageOpen ProductSelectionDialog2
2013/9/27:00:56:23 Anthony TOSH-300 PageOpen FullProgressDialog
2013/9/27:00:56:25 Anthony TOSH-300 Installing DirectX® Runtime: C:\Autodesk\WI\Autodesk 3ds Max Design 2013\3rdParty\DirectX\DXSETUP.exe /silent
2013/9/27:01:00:35 Anthony TOSH-300 Install DirectX® Runtime Succeeded
2013/9/27:01:00:36 Anthony TOSH-300 Installing Autodesk Material Library 2013:   ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk 3ds Max Design 2013" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
 
 2013/9/27:01:04:16 Anthony TOSH-300 Install Autodesk Material Library 2013 Succeeded
2013/9/27:01:05:02 Anthony TOSH-300 Installing Autodesk Material Library 2013 - Base Image Library:   ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk 3ds Max Design 2013" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
 
 2013/9/27:01:07:31 Anthony TOSH-300 Install Autodesk Material Library 2013 - Base Image Library Succeeded
2013/9/27:01:12:34 Anthony TOSH-300 Installing Autodesk Material Library 2013 - Medium Resolution Library:   ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk 3ds Max Design 2013" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
 
 2013/9/27:01:14:28 Anthony TOSH-300 Install Autodesk Material Library 2013 - Medium Resolution Library Succeeded
2013/9/27:02:01:09 Anthony TOSH-300 Install Autodesk® 3ds Max Design 2013 Failed Download Failed, Installation aborted, Result=1603
2013/9/27:02:01:20 Anthony TOSH-300 Rollback Autodesk Material Library 2013 - Medium Resolution Library Succeeded
2013/9/27:02:01:32 Anthony TOSH-300 Rollback Autodesk Material Library 2013 - Base Image Library Succeeded
2013/9/27:02:04:08 Anthony TOSH-300 Rollback Autodesk Material Library 2013 Succeeded
2013/9/27:02:04:09 Anthony TOSH-300 Rollback DirectX® Runtime Failed Failure is ignored, Result=1619
2013/9/27:02:04:17 Anthony TOSH-300 PageOpen InstallCompleteDialog
2013/9/27:02:34:58 Anthony TOSH-300 === Setup ended ===
 
2013/9/27:02:36:23 Anthony TOSH-300 === Setup started on TOSH-300 by Anthony ===
2013/9/27:02:36:23 Anthony TOSH-300 Launch 
2013/9/27:02:36:36 Anthony TOSH-300 === Setup ended ===
 
2013/9/27:03:35:54 Anthony TOSH-300 === Setup started on TOSH-300 by Anthony ===
2013/9/27:03:35:54 Anthony TOSH-300 Launch 
2013/9/27:03:36:11 Anthony TOSH-300 === Setup ended ===
 
2013/9/27:03:36:08 Anthony TOSH-300 === Setup started on TOSH-300 by Anthony ===
2013/9/27:03:36:08 Anthony TOSH-300 Launch 
2013/9/27:03:36:12 Anthony TOSH-300 PageOpen LaunchDialog
2013/9/27:03:36:38 Anthony TOSH-300 PageOpen LicenseDialog
2013/9/27:03:36:46 Anthony TOSH-300 PageOpen ProductInfoDialog
2013/9/27:03:38:52 Anthony TOSH-300 PageOpen ProductSelectionDialog2
2013/9/27:03:43:40 Anthony TOSH-300 PageOpen FullProgressDialog
2013/9/27:03:43:42 Anthony TOSH-300 Installing DirectX® Runtime: C:\Autodesk\WI\Autodesk 3ds Max Design 2013\3rdParty\DirectX\DXSETUP.exe /silent
2013/9/27:03:49:05 Anthony TOSH-300 Install DirectX® Runtime Succeeded
2013/9/27:04:40:54 Anthony TOSH-300 Install Autodesk® 3ds Max Design 2013 Failed Download Failed, Installation aborted, Result=1603
2013/9/27:04:40:56 Anthony TOSH-300 Rollback DirectX® Runtime Failed Failure is ignored, Result=1619
 

 

Product Support
avto
Posts: 266
Registered: ‎10-07-2008
Message 2 of 4 (258 Views)

Re: 3DS Max Design 2013 (Student License), Installation failure

10-01-2013 07:33 AM in reply to: u0958365

Hello and welcome to the forums.

 

From the log it appears that you are using “Install Now” method, please use “Browser Download” or download 3ds Max Design from Autodesk Virtual Agent interface and install it as follows:

 

A.  To download 3ds Max Design 2013 from virtual agent.

1.Go to http://www.autodesk.com

2.At the bottom of the page, beneath Help and Support, click Customer Service.

3.Click the Ask button.

4.In the Virtual Agent window, click Downloading and Installation.

5.Click Software Download links.

6.Click "I need to redownload my product."

7.Click "3ds Max Products" then “Autodesk 3ds Max Design”

8.Select the appropriate product and click the link to download.

 

B.  To install 3ds Max Design 2013 follow steps below:

1.Logon as an Administrator.

2.Empty your TEMP folder.  To open the TEMP folder, type %TEMP% in the address bar of Windows Explorer and hit Enter.

3.Disable your Antivirus software.

4.Disable UAC.

http://windows.microsoft.com/en-ca/windows7/turn-user-account-control-on-or-off

5.Install 3ds Max Design 2013.

 

If the installation fails, please provide the installation install logs created in your TEMP folder during this product installation attempt.

 

Regards,



Avto Chachava
Autodesk Product Support
Autodesk, Inc.
New Member
u0958365
Posts: 2
Registered: ‎10-01-2013
Message 3 of 4 (225 Views)

Re: 3DS Max Design 2013 (Student License), Installation failure

10-03-2013 05:47 AM in reply to: avto

Hello Avto,

 

Thank you for responding to my message and even greater thanks because i followed your solution step by step and it worked like a charm. 

 

I really appreciate it.

 

Product Support
avto
Posts: 266
Registered: ‎10-07-2008
Message 4 of 4 (221 Views)

Re: 3DS Max Design 2013 (Student License), Installation failure

10-03-2013 07:20 AM in reply to: u0958365

You are very welcome u0958365.

 

Thank you for using Autodesk Discussion Group Forums.



Avto Chachava
Autodesk Product Support
Autodesk, Inc.

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