Installation & Licensing

Posts: 4
Registered: ‎11-19-2012
Message 1 of 10 (2,025 Views)
Accepted Solution

3DS Max 2013 | is it DirectX, C++ Redistributable or .Net Framework that fails??

2025 Views, 9 Replies
11-19-2012 08:43 PM

I have been unable to download the product from as the [Install Now] or [Download Now] or [Browser Download] links do not work for me somehow, but I did manage to download the installer from the source code of the page instead. Currently, the installation keeps failing and is being aborted with error codes 1603 and 1619; once gave 1618 to all problematic subjects mentioned below. I registreted myself to the community 6 months ago, I have not been lucky enough to see the working program so far.

After sending the setup log and a short description of my problem to Autodesk Education Community Support Team, I recieved the following answer:

The error indicates a problem with one of the Microsoft components that are required for AutoCAD to run successfully. Please check you have installed Microsoft .Net Framework 4.0, Microsoft DirectX and Microsoft Visual C++ 2010 Redistributable on your system.


So, I did deeper homework and gave IT a more advanced try:

Preparation or Uninstallation

1. Restarted my system.
2. Uninstalled other Autodesk programs (DWG TrueView in my case) from Control Panel.
3. Restarted my system once more.
4. Located and deleted the installation folders for each Autodesk product that I uninstalled in the previous procedures, e.g. "C:\Program Files\AutoCAD 2010" and "C:\Program Files\Autodesk\AutoCAD 2012".
5. Set hidden files visible.
6. Deleted the following user profile folders [substitute your login name for %username%]:
C:\Program Files\Common Files\Autodesk Shared
7. In the Registry Editor, located and deleted the following subkeys:
- HKEY_CURRENT_USER\Software\Autodesk
- HKEY_LOCAL_MACHINE\Software\Autodesk.



8. Created another user account with administrative rights, logged in and copied the contents of the media under the new user and installed locally.  

9. Ran CCleaner...
10. Disabled Windows Updater and User Access Control (with setting it to Never Notify).
11. Made sure that there were no Microsoft Visual C++ Redistributable versions in my Add/Remove Programs in Control Panel. Removed .Net Framework 4.0 Extended and Client Profile with .NET Framework Cleanup Tool.
12. Rebooted my system.
13. Disabled real-time Norton 360 anti-virus program and it’s components, Windows Firewall and related processes and other updaters on the background. Norton's ccsvchst.exe was impossible to stop.
14. Deleted everything in "C:\Users\%username%\AppData\Local\Temp" and "C:\Windows\Temp" folders.
15. Closed ALL running applications.
16. Removed the Read-only from location folder settings.

17. Started the installation as an Administrator, I did not customize the settings.

18. Failed - about 15th time.


My computer information:
Windows 7 Home Premium (64-bit)
Intel Core i5-3317U Processor
4 GB Standard System Memory
Intel HD Graphics 4000


I would go for:
3DS Max 2013 in English under Other Countries,

with assistance or instructions, because I am no good in non-visual computing and do not know much about reading between the lines in this field, yet! :smileyhappy:



P.S: I think, it probably has issues with premissions, not sure about .NET or C++. Just to mention, DirectX seems to be built-in, so it seems to me to be impossible to do anything with it?


Product Support
Posts: 1,350
Registered: ‎06-18-2008
Message 2 of 10 (1,963 Views)

Re: 3DS Max 2013 | is it DirectX, C++ Redistributable or .Net Framework that fai

11-23-2012 10:49 AM in reply to: rkedus

I would try to re-installing Windows.  This would be the fastest solution.

David Lau
Posts: 4
Registered: ‎11-19-2012
Message 3 of 10 (1,816 Views)

DirectX® Runtime?

12-20-2012 11:51 PM in reply to: rkedus

OKi, it has come to my attention that the issue for me is DirectX. It really didn't matter how I had installed 3ds Max 2013 lately.


I thoroughly did everything mentioned in the list above + some more, and left .NET Framework 4.0 and C++ Redistributables untouched from a failed installation. Now, only DirectX® Runtime keeps getting 1619 error code in the mini-log, even when I install it manually from 3ds Max's 3rdParty installation folder. ("We recommend manually installing DirectX and Microsoft .NET 4.0 before beginning installation of your Autodesk product," as Education Community Support said).


Literally — what to do with the version of DirectX in my computer, as it is a rock solid component of Windows 7, how do I edit it or ...? I have no clue.


I wouldn't re-install Windows as my laptop doesn't have disc players nor I have a disc for USB-ing, and I am not sure if getting Windows 8 Pro is worth of it's 14.99 campaign-€.




Posts: 4
Registered: ‎11-19-2012
Message 4 of 10 (1,790 Views)

Re: DirectX® Runtime?

12-24-2012 04:17 AM in reply to: rkedus

Actually, I found that I do have the installation disc of Windows 7 in my laptop's delivery box, but nevertheless I am going to upgrade to Windows 8 Pro and will try to run the installer of 3ds Max 2013 again in the beginning of January.

Posts: 4
Registered: ‎11-19-2012
Message 5 of 10 (1,722 Views)

Re: DirectX® Runtime?

01-05-2013 04:31 PM in reply to: rkedus

Yess, the program works on Windows 8 Pro now! :smileyindifferent:

New Member
Posts: 2
Registered: ‎03-27-2013
Message 6 of 10 (1,079 Views)

Re: DirectX® Runtime?

03-27-2013 04:31 PM in reply to: rkedus

I just bought a brand new computer with Windows 8 Home Premium on it and was able install 3dsmax 2012 after 2013 failing about 20 times. Since this computer is brand new (as of yesterday) I hate to reinstall windows so early, not only that but my computer did not come with the windows 8 install disk. Does anyone know of a way around this so that I can run 2013?

*Expert Elite*
Posts: 9,936
Registered: ‎01-14-2005
Message 7 of 10 (1,069 Views)

Re: DirectX® Runtime?

03-28-2013 08:04 AM in reply to: kcpollak

It's not your Windows.  The program is failing to download from Autodesk.


Install Autodesk® 3ds Max 2013 Failed Download Failed

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
New Member
Posts: 2
Registered: ‎03-27-2013
Message 8 of 10 (1,055 Views)

Re: 3DS Max 2013 | is it DirectX, C++ Redistributable or .Net Framework that fai

03-28-2013 10:05 PM in reply to: rkedus

I finally got the install to work. I had to do a 'browser download' and save it to my hard drive first. Then I had to go in and actually click on the file and start it up. It worked fine this way.


Thanks everyone for the help!

New Member
Posts: 2
Registered: ‎11-28-2012
Message 9 of 10 (400 Views)

Re: 3DS Max 2013 | is it DirectX, C++ Redistributable or .Net Framework that fai

01-16-2014 06:03 AM in reply to: kcpollak

Exact same problem here, DirectX is failing to download from autodesk. Since buying a new OS is not an option (upgrading to Win8 as someone did above) I'll try with browser download and post here again with the results.



This is the error message that keeps prompting, I guess that's the same all people here had/are having.INSTALL ERROR.JPG


Thanks to @AutodeskHelp at twitter for their help, even if it didn't solve my issue they surely where quick answering. That's real nice.

New Member
Posts: 2
Registered: ‎11-28-2012
Message 10 of 10 (375 Views)

Re: 3DS Max 2013 | is it DirectX, C++ Redistributable or .Net Framework that fai

01-16-2014 07:15 AM in reply to: Bluebyza

Ok, solved! Thanks for the info here, i was real worried about this!

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community

Up & Ready Blog

Boldly Install, Configure and Deploy Autodesk Software.

AutodeskHelp Blog

Your one-stop shop for the latest solutions, breaking news, and behind the scenes access to the world of Autodesk support.

Connect with Us