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Member
note
Posts: 4
Registered: ‎01-16-2013
Message 1 of 4 (917 Views)

3DS Max 2013 Failed install "Error getting file security"

917 Views, 3 Replies
01-16-2013 08:38 AM

This is what im getting when trying to install 2013....also getting it when trying to Uninstall 2012

 

Clipboard02.jpg

 

log file

"2013/1/16:08:21:14    Note NOTE-PC    === Setup started on NOTE-PC by Note ===
2013/1/16:08:21:14    Note    NOTE-PC    Launch
2013/1/16:08:21:18    Note    NOTE-PC    === Setup ended ===

2013/1/16:08:21:15    Note    NOTE-PC    === Setup started on NOTE-PC by Note ===
2013/1/16:08:21:15    Note    NOTE-PC    Launch
2013/1/16:08:21:19    Note    NOTE-PC    PageOpen    LaunchDialog        
2013/1/16:08:21:47    Note    NOTE-PC    PageOpen    LicenseDialog        
2013/1/16:08:21:50    Note    NOTE-PC    PageOpen    ProductInfoDialog        
2013/1/16:08:22:44    Note    NOTE-PC    PageOpen    ProductSelectionDialog2        
2013/1/16:08:23:25    Note    NOTE-PC    PageOpen    FullProgressDialog        
2013/1/16:08:23:25    Note    NOTE-PC    Installing DirectX® Runtime: C:\Autodesk\Autodesk_3ds_Max_2013_EFGKJS_Win_64bit\3rdParty\DirectX\DXSETUP.exe /silent
2013/1/16:08:25:12    Note    NOTE-PC    Install    DirectX® Runtime    Succeeded    
2013/1/16:08:25:12    Note    NOTE-PC    Installing Autodesk Material Library 2013:   ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\Autodesk_3ds_Max_2013_EFGKJS_Win_64bit\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2013/1/16:08:25:36    Note    NOTE-PC    Install    Autodesk Material Library 2013    Succeeded    
2013/1/16:08:25:36    Note    NOTE-PC    Installing Autodesk Material Library 2013 - Base Image Library:   ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\Autodesk_3ds_Max_2013_EFGKJS_Win_64bit\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2013/1/16:08:26:23    Note    NOTE-PC    Install    Autodesk Material Library 2013 - Base Image Library    Succeeded    
2013/1/16:08:26:23    Note    NOTE-PC    Installing Autodesk Material Library 2013 - Medium Resolution Library:   ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\Autodesk_3ds_Max_2013_EFGKJS_Win_64bit\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2013/1/16:08:27:24    Note    NOTE-PC    Install    Autodesk Material Library 2013 - Medium Resolution Library    Succeeded    
2013/1/16:08:27:25    Note    NOTE-PC    Installing Autodesk® 3ds Max 2013:  TRANSFORMS="C:\Users\Note\AppData\Local\Temp\_AI8522.tmp\x64\max\3dsMax2013-standalone.mst" ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\Autodesk_3ds_Max_2013_EFGKJS_Win_64bit\" INSTALLDIR="C:\Program Files\Autodesk\3ds Max 2013\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2013/1/16:08:29:31    Note    NOTE-PC    Install    Autodesk® 3ds Max 2013    Failed    Installation aborted, Result=1603
2013/1/16:08:29:37    Note    NOTE-PC    Rollback    Autodesk Material Library 2013 - Medium Resolution Library    Succeeded    
2013/1/16:08:29:45    Note    NOTE-PC    Rollback    Autodesk Material Library 2013 - Base Image Library    Succeeded    
2013/1/16:08:30:20    Note    NOTE-PC    Rollback    Autodesk Material Library 2013    Succeeded    
2013/1/16:08:30:20    Note    NOTE-PC    Rollback    DirectX® Runtime    Failed    Failure is ignored, Result=1619


Im on windows 7 64bit

*Expert Elite*
TravisNave
Posts: 9,927
Registered: ‎01-14-2005
Message 2 of 4 (906 Views)

Re: 3DS Max 2013 Failed install "Error getting file security"

01-16-2013 10:42 AM in reply to: note

Seems like a permissions issue.  This is usually caused by the following:

 

1.  You don't have local admin Rights.  Verify this in the Control Panel.

2.  UAC is enabled.  Disabled User Access Control and reboot.  It is all kinds of problematic.

3.  You have some sort of Anti-virus protection software that locks down the Program Files folder, etc. 

 

Once you have eliminated all these, try again.

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Member
note
Posts: 4
Registered: ‎01-16-2013
Message 3 of 4 (900 Views)

Re: 3DS Max 2013 Failed install "Error getting file security"

01-16-2013 03:25 PM in reply to: TravisNave

My account is the only user on this computer and it's set to administrator...also disabled firewall, unplugged cable, and lowered the User Access Control down to nothing, and disabled avast antivirus. Same error occurs...I can't seem to uninstall, repair, or reinstall 3ds max 2012 either.

*Expert Elite*
TravisNave
Posts: 9,927
Registered: ‎01-14-2005
Message 4 of 4 (882 Views)

Re: 3DS Max 2013 Failed install "Error getting file security"

01-17-2013 08:40 AM in reply to: note

I would check your folder security settings for the ProgramData folder then.  Clearly it is a permissions issue caused by policy, virus, or some other unknown reason.

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave

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