Installation & Licensing

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bamboole
Posts: 1
Registered: ‎11-15-2012
Message 1 of 2 (455 Views)

3D Studio Max Installation issue - Could not open key ?! o.0

455 Views, 1 Replies
11-15-2012 04:25 AM

Hi there,

i try to install Max 2013 trial but everytime i try i get this one after about 50% of the progress:

 

---------------------------
Autodesk 3ds Max Entertainment Creation Suite Premium 2013
---------------------------
Could not open key: UNKNOWN\Components\0151D3C98FFF1BB357F1AD1A95EFB1C7\879B03F063539040CBC9A0F24B3CE5CF. Verify that you have sufficient access to that key, or contact your support personnel.
---------------------------
OK
---------------------------

 

when i google this problem i find pages how to set up user rights for that key within the registry. I did this and rerun the setup, but i get this error again ... the same key but a different instance. I ran the setup about 8 times and fixed 8 keys within the registry but the issue remains. There are too much keys to fix them all by hand. Do you guys have any idae where the problem is?

 

I'd really like to test Max 2013 :-/

 

this is the log file:

 


2012/11/15:13:08:13 XXX XXX-PC === Setup started on XXX-PC by XXX ===
2012/11/15:13:08:13 XXX XXX-PC Launch
2012/11/15:13:08:16 XXX XXX-PC PageOpen LaunchDialog
2012/11/15:13:08:18 XXX XXX-PC PageOpen LicenseDialog
2012/11/15:13:08:21 XXX XXX-PC PageOpen ProductInfoDialog
2012/11/15:13:08:56 XXX XXX-PC PageOpen ProductSelectionDialog2
2012/11/15:13:10:24 XXX XXX-PC PageOpen FullProgressDialog
2012/11/15:13:10:24 XXX XXX-PC Installing DirectX® Runtime: K:\3rdParty\DirectX\DXSETUP.exe /silent
2012/11/15:13:10:55 XXX XXX-PC Install DirectX® Runtime Succeeded
2012/11/15:13:10:55 XXX XXX-PC Installing Autodesk Material Library 2013: ADSK_EULA_STATUS=#1 MUILANG=en-US ADSK_SOURCE_ROOT="K:\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1 TRANSFORMS="C:\Users\XXX\AppData\Local\Temp\_AI5FAF.tmp\Media.mst"

2012/11/15:13:11:07 XXX XXX-PC Install Autodesk Material Library 2013 Succeeded
2012/11/15:13:11:07 XXX XXX-PC Installing Autodesk Material Library 2013 - Base Image Library: ADSK_EULA_STATUS=#1 MUILANG=en-US ADSK_SOURCE_ROOT="K:\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1 TRANSFORMS="C:\Users\XXX\AppData\Local\Temp\_AI5FAF.tmp\Media.mst"

2012/11/15:13:11:15 XXX XXX-PC Install Autodesk Material Library 2013 - Base Image Library Succeeded
2012/11/15:13:11:15 XXX XXX-PC Installing Autodesk Material Library 2013 - Medium Resolution Library: ADSK_EULA_STATUS=#1 MUILANG=en-US ADSK_SOURCE_ROOT="K:\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1 TRANSFORMS="C:\Users\XXX\AppData\Local\Temp\_AI5FAF.tmp\Media.mst"

2012/11/15:13:11:37 XXX XXX-PC Install Autodesk Material Library 2013 - Medium Resolution Library Succeeded
2012/11/15:13:11:38 XXX XXX-PC Installing Autodesk® 3ds Max 2013: TRANSFORMS="C:\Users\XXX\AppData\Local\Temp\_AI5FAF.tmp\x64\max\3dsMax2013-standalone.mst" ADSK_EULA_STATUS=#1 MUILANG=en-US ADSK_SOURCE_ROOT="K:\" INSTALLDIR="C:\Program Files\Autodesk\3ds Max 2013\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2012/11/15:13:20:25 XXX XXX-PC Install Autodesk® 3ds Max 2013 Failed Installation aborted, Result=1603
2012/11/15:13:20:36 XXX XXX-PC Rollback Autodesk Material Library 2013 - Medium Resolution Library Succeeded
2012/11/15:13:20:45 XXX XXX-PC Rollback Autodesk Material Library 2013 - Base Image Library Succeeded
2012/11/15:13:21:05 XXX XXX-PC Rollback Autodesk Material Library 2013 Succeeded
2012/11/15:13:21:05 XXX XXX-PC Rollback DirectX® Runtime Failed Failure is ignored, Result=1619

 

Best, bamboole

*Expert Elite*
TravisNave
Posts: 9,936
Registered: ‎01-14-2005
Message 2 of 2 (439 Views)

Re: 3D Studio Max Installation issue - Could not open key ?! o.0

11-15-2012 12:01 PM in reply to: bamboole

Start by fixing the 1402 error here:

 

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=16508079&linkID=9240617

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave

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