Installation & Licensing

Reply
Member
AnwarBinFadullah1945
Posts: 3
Registered: ‎04-30-2012
Message 1 of 8 (2,131 Views)

3D Max Design 2013 activation error

2131 Views, 7 Replies
04-30-2012 07:03 AM
I've downloaded via my Subscription account and install it smoothly. However, upon launching max, when promt to activate, the Autodesk Licensing dialog box appears and it just hang without any text or graphics. Tried re-installing twice with same problem.
Product Support
jingy
Posts: 220
Registered: ‎10-14-2007
Message 2 of 8 (2,093 Views)

Re: 3D Max Design 2013 activation error

05-02-2012 06:36 PM in reply to: AnwarBinFadullah1945
Member
lalala1309
Posts: 4
Registered: ‎05-10-2012
Message 3 of 8 (2,010 Views)

Re: 3D Max Design 2013 activation error

05-11-2012 09:32 AM in reply to: AnwarBinFadullah1945

I had exact the same problem, I solved it by downgrading my Internet Explorer to version 8.0.7600.16385, none of the other versions worked for me.

Member
AnwarBinFadullah1945
Posts: 3
Registered: ‎04-30-2012
Message 4 of 8 (1,997 Views)

Re: 3D Max Design 2013 activation error

05-11-2012 09:37 PM in reply to: lalala1309
Spoiler
 

 Tried the solution suggested, still don't work. Tried everything from uninstalling my AntiVirus and updating my Java, set the IE settings still same problem persist. I'm getting annoyed at this activation issue. I've been using version 9 till 2012 without any activation problems up to this 2013. I expect the 2013 version to be able to sync with the latest IE versions? A simple activation becomes problematic.

Member
AnwarBinFadullah1945
Posts: 3
Registered: ‎04-30-2012
Message 5 of 8 (1,993 Views)

Re: 3D Max Design 2013 activation error

05-11-2012 09:45 PM in reply to: lalala1309
 
Member
lalala1309
Posts: 4
Registered: ‎05-10-2012
Message 6 of 8 (1,984 Views)

Re: 3D Max Design 2013 activation error

05-12-2012 09:57 AM in reply to: AnwarBinFadullah1945

Sorry, to say, but 2013 has the same problem, I tried it with 2012 and 2013, after I had already installed 2012 before twice without problems. I tried out every single solution I could find on the internet, but the only thing that worked for me was IE 8 and it might have helped, that Service Pack 1 for WIndows 7 wasn't installed yet.

I was so desperate that I installed windows new and deactivated the search for updates, so I could install the Autodesk programs before anything else, all I had to install for it was some Netframe thing, that it told me to install during the procedure. I know its annoying, I was freaking out too, but maybe that would do the trick for you too since it's exact the same problem.

For some reason a friend of mine who has exact the same system as I have was able to install it although he had all windows updates and the newest internet explorer, so I have no idea what the actual problem behind everything is...

Product Support
jingy
Posts: 220
Registered: ‎10-14-2007
Message 7 of 8 (1,951 Views)

Re: 3D Max Design 2013 activation error

05-14-2012 12:43 AM in reply to: lalala1309

We have solved customer issue by this way. Could you try it?

 

We saw a few activation problems when tablet drivers are installed in the system.

And was exactly that in my case. The problem was due to a conflict with a Wacom tablet driver installed in the system.

Uninstalling the driver solves the problem.

 

After that, installing again the driver does not interfere anymore with the product.

Apparently the tablet driver impeaches the activation to go further.

 

Hope this can help.



Yong Jing
Product Support Specialist
Frontline Technical Support, CSS. GCSO
Active Member
mkushin
Posts: 7
Registered: ‎03-04-2008
Message 8 of 8 (1,474 Views)

Re: 3D Max Design 2013 activation error

08-28-2012 08:16 PM in reply to: AnwarBinFadullah1945

I'm having a similar issue.  When I try and activate, it freezes and closes down the program, now allowing me to activate or use the program at all.  Sitting with Building Design Suite 2013 installed and no way to use it.  Tried the IE 9 downgrade and it didn't work.

 

Thanks for any assistance... 

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community


Up & Ready Blog

Boldly Install, Configure and Deploy Autodesk Software.

AutodeskHelp Blog

Your one-stop shop for the latest solutions, breaking news, and behind the scenes access to the world of Autodesk support.

Connect with Us

Twitter

Pinterest

Blog

Youtube