Installation & Licensing

[#1]

Trying to return a license early
I get the error
Your license cannot be returned contact your system administrator
bla bla bla

How do I kill the license on the laptop?
I got plenty of licenses on the server but I want to kill the desktop
license.

the user will be out of the office on the day the borrow period ends
and will not be able to use autocad
Thats why we want to return it early and check out a new license

--
Dave

[#2]

Is there a chance that you are trying to return the license using a
different network interface than the one that was used to borrow it?

For example, maybe you were in a docking station when it was borrowed, and
now you are not?

If so, maybe try using the same interface that was used to borrow the
license.

Sincerely,
Drew Burgasser
CAD Masters, Inc.
www.cadmasters.com


"David Allen" wrote in message
news:5203287@discussion.autodesk.com...
Trying to return a license early
I get the error
Your license cannot be returned contact your system administrator
bla bla bla

How do I kill the license on the laptop?
I got plenty of licenses on the server but I want to kill the desktop
license.

the user will be out of the office on the day the borrow period ends
and will not be able to use autocad
Thats why we want to return it early and check out a new license

--
Dave

[#3]

David Allen wrote:
> the user will be out of the office on the day the borrow period ends
> and will not be able to use autocad
> Thats why we want to return it early and check out a new license

If you're unable to resolve this, you could log the user in as a
different (local?) user on the laptop, and checking out a new license
under that userid.

You'd have to migrate their application settings, but apart from that it
should work.

Jason

[#4]

Normally I would agree
This laptop has a wifi connection.
I have tried releasing the license on both a LAN and the wireless but
neither worked

--
Dave

"Drew Burgasser" wrote in message
news:5203281@discussion.autodesk.com...
Is there a chance that you are trying to return the license using a
different network interface than the one that was used to borrow it?

For example, maybe you were in a docking station when it was borrowed, and
now you are not?

If so, maybe try using the same interface that was used to borrow the
license.

Sincerely,
Drew Burgasser
CAD Masters, Inc.
www.cadmasters.com


"David Allen" wrote in message
news:5203287@discussion.autodesk.com...
Trying to return a license early
I get the error
Your license cannot be returned contact your system administrator
bla bla bla

How do I kill the license on the laptop?
I got plenty of licenses on the server but I want to kill the desktop
license.

the user will be out of the office on the day the borrow period ends
and will not be able to use autocad
Thats why we want to return it early and check out a new license

--
Dave

[#5]

I'd rather not have to kill the windows profile
There has to be a way to kill the license on the autocad?
Is the license in the registry or a .lic file?

--
Dave

"Jason Birch" wrote in message
news:5203629@discussion.autodesk.com...
David Allen wrote:
> the user will be out of the office on the day the borrow period ends
> and will not be able to use autocad
> Thats why we want to return it early and check out a new license

If you're unable to resolve this, you could log the user in as a
different (local?) user on the laptop, and checking out a new license
under that userid.

You'd have to migrate their application settings, but apart from that it
should work.

Jason

[#6]

David Allen wrote:
> I'd rather not have to kill the windows profile

You don't have to nuke the user's profile (actually, this won't work
anyway; I believe the license is tied to userid+ip), just set them up
with a temporary second login for this trip. When they get back, the
initial license will have expired and they can go back to using their
original login/profile.

> There has to be a way to kill the license on the autocad?
> Is the license in the registry or a .lic file?

Even if you kill it on the client, I doubt that you'll be able to check
out another license from that login on the same computer.

Jason

[#7]

If I setup a username on that computer then they are going to have to use 2
different user accounts and remember the username/passwords
plus their settings (windows profile) and files will be different on each
session. Again I just want to kill the license and check out a new one.

--
Dave

"Jason Birch" wrote in message
news:5203794@discussion.autodesk.com...
David Allen wrote:
> I'd rather not have to kill the windows profile

You don't have to nuke the user's profile (actually, this won't work
anyway; I believe the license is tied to userid+ip), just set them up
with a temporary second login for this trip. When they get back, the
initial license will have expired and they can go back to using their
original login/profile.

> There has to be a way to kill the license on the autocad?
> Is the license in the registry or a .lic file?

Even if you kill it on the client, I doubt that you'll be able to check
out another license from that login on the same computer.

Jason

[#8]

Try removing the information contained in the HKEY_CURRENT_USER\Software\FLEXlm Licence Manager\Borrow key keep the Default value and delete the other keys.
It worked for me.

[#9]

woohoo!
That worked.