Installation & Licensing

Reply
Contributor
smurgas
Posts: 17
Registered: ‎03-10-2009
Message 1 of 2 (1,545 Views)

2013 Suite install hangs at the setup initialization screen

1545 Views, 1 Replies
11-13-2012 12:54 PM

I just wanted to post this for others to reference in case it helps you out.  I have found that many times when I start an install from a network deploy, it hangs at the setup initialization screen.  I just created the deploys and did the whole uncheck silent install option from another posting, but that problem turned out to be UNC paths becoming too long for the product install files when nested deeper than the root of the network share (the deploys should be created at \\server\share, not any deeper).

 

The other quirk about setup hanging from the start is that I noticed the setup.exe and other related .exe installer apps running aren't actually doing anything moments after you start.  It might churn for a few seconds but then CPU usage drops to zero.  It's not that they aren't responding or crashed, they just stop.

 

The solution?

 

Open the Resource Monitor and find setup.exe.  Right-click and select Suspend Process.  Wait a few seconds and then right-click it again and select Resume Process.  Setup.exe then immediately begins processing again and the installer continues.  This seems to work every time for me.

*Expert Elite*
TravisNave
Posts: 10,000
Registered: ‎01-14-2005
Message 2 of 2 (1,540 Views)

Re: 2013 Suite install hangs at the setup initialization screen

11-13-2012 02:12 PM in reply to: smurgas

Thanks for the tip!  Hopefully this will help users experiencing this problem in the future!

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community


Up & Ready Blog

Boldly Install, Configure and Deploy Autodesk Software.

AutodeskHelp Blog

Your one-stop shop for the latest solutions, breaking news, and behind the scenes access to the world of Autodesk support.

Connect with Us

Twitter

Pinterest

Blog

Youtube