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Distinguished Mentor
john.retzlaff
Posts: 894
Registered: ‎11-03-2003
Message 1 of 13 (806 Views)

2012 install hangs

806 Views, 12 Replies
08-24-2011 06:20 AM

I am installing Product Design Suite 2012 from USB.

The installation is hanging during the 2012 language pack install with message:

 

Please insert the disk: AutoCAD Mechanical 2012: AutoCAD Mechanical 2012 DVD

 

How do I resolve this?

 

Inventor 2011 (2012 pending)
Dell Precision T3500
Windows 7 64-bit
6GB RAM
dual NVidia Quadro FX1800
Driver 8.17.12.7565

John Retzlaff
Employee
HelenChen-Autodesk
Posts: 113
Registered: ‎08-10-2008
Message 2 of 13 (799 Views)

Re: 2012 install hangs

08-24-2011 07:22 AM in reply to: john.retzlaff

Hello,

 

Could you please attach the screen snapshot to let us have a look?

 

Regards,

Helen

Distinguished Mentor
john.retzlaff
Posts: 894
Registered: ‎11-03-2003
Message 3 of 13 (797 Views)

Re: 2012 install hangs

08-24-2011 07:43 AM in reply to: HelenChen-Autodesk

Clicking OK will bring the same message up after about 30 seconds.

John Retzlaff
Employee
HelenChen-Autodesk
Posts: 113
Registered: ‎08-10-2008
Message 4 of 13 (786 Views)

Re: 2012 install hangs

08-24-2011 07:52 AM in reply to: john.retzlaff

Hello,

 

 May we know what products you selected to install as well besides ACM in that package? And is this your first time to install?

If you try to copy the installation package from USB to your local PC, do you still meet this issue during installation? 

 

Regards,

Helen

Distinguished Mentor
john.retzlaff
Posts: 894
Registered: ‎11-03-2003
Message 5 of 13 (784 Views)

Re: 2012 install hangs

08-24-2011 07:56 AM in reply to: HelenChen-Autodesk

I have installed everything except AutoCAD Mechanical.  Since that installation was hanging, I did not select it, but all the other software installed successfully.  I will try installing from hard drive.

John Retzlaff
Distinguished Mentor
john.retzlaff
Posts: 894
Registered: ‎11-03-2003
Message 6 of 13 (769 Views)

Re: 2012 install hangs

08-24-2011 08:55 AM in reply to: HelenChen-Autodesk

Reinstalled Mechanical succesfully from downloaded installation files, I did not try copying the USB files to the hard drive, since I already had the installation files on the network.

 

Thanks

 

John Retzlaff
Employee
HelenChen-Autodesk
Posts: 113
Registered: ‎08-10-2008
Message 7 of 13 (734 Views)

Re: 2012 install hangs

08-25-2011 08:47 AM in reply to: john.retzlaff

Hello John,

 

It's good to know that you have installed AutoCAD Mechanical successfully.

In order to help us understand what was going wrong, could you please kindly share with us more information? Thank you very much for your help!

 

1. Did you ever installed any Beta version of 2012 in this machine? Like AutoCAD Mechanical 2012 Beta and/or Inventor 2012 Beta?

2. Any previous Autodesk products installed in that machine? Like Inventor 2011/ACM 2012?

3. Even if you only select ACM 2012 to install from the USB package, the hangs issue will happen?

4. UAC of Win7 64 is ON or OFF when you install?

 

Thank you.

 

Regards,

Helen

Distinguished Mentor
john.retzlaff
Posts: 894
Registered: ‎11-03-2003
Message 8 of 13 (708 Views)

Re: 2012 install hangs

08-29-2011 05:15 AM in reply to: HelenChen-Autodesk

No previous installs of any 2012 beta.

Inventor & Mechanical 2011 are installed on this machine, 2012 products were installed previously and uninstalled.

I had the same issue when trying to install ACM by itself.

UAC was off and virus scanner was disabled.

John Retzlaff
Employee
HelenChen-Autodesk
Posts: 113
Registered: ‎08-10-2008
Message 9 of 13 (700 Views)

Re: 2012 install hangs

08-29-2011 07:56 AM in reply to: john.retzlaff

Hello John,

 

Thank you very much for your reply. Sorry that I want to check with you for more information. Thank you very much for your support and patient.

 

You mentioned Inventor & Mechanical 2011 are installed on this machine, 2012 products were installed previously and uninstalled. And you had the same issue when trying to install ACM by itself.

 

The 2012 products are the products installed from Product Design Suite USB except ACM 2012? May we know why you need to uninstall them after installation?

You had the same issue when trying to install ACM by itself, whether the media you used to install ACM is DVD of ACM 2012 installation package itself?

 

And the Inventor & ACM 2011 was installed from DVD? Autodesk Inventor Professional Suite 2011?

 

Regards,

Helen

Distinguished Mentor
john.retzlaff
Posts: 894
Registered: ‎11-03-2003
Message 10 of 13 (694 Views)

Re: 2012 install hangs

08-29-2011 08:31 AM in reply to: HelenChen-Autodesk

Uninstalled 2012 products trying to troubleshoot MDT2009 installation.

I was able to complete all installs from the 2012 USB, except ACM, which I installed from downloaded installation files.

2011 products were installed from DVD's

John Retzlaff

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