[15808] - Can't Install ASD 2014 from Plant design Suite

[A2K_TechSR]

Our client cannot install ASD 2014 from their Plant Design Suite.  I have asked them to try the following... log files will be attached

1. Please ensure you have full local administrator rights
2. Disable your User Account Control
a. Click on the Windows Start Button
b. In the search box enter:- change user account
c. Click on "Change user account control" from the list
d. Move the slider bar to the bottom, Never notify
3. Start Windows in Diagnostic mode by following the instructions in the link below
http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2893432&linkID=9240617
4. Please clean out your temp files and folders by doing a disk cleanup
a. Click the Windows Start button
b. In the search box enter:- Disk Cleanup
c. Click on "Disk Cleanup" from the list
d. Select the "C" drive
e. From the list ensure at a minimum that 'Setup Log Files' and 'Temporary files' are selected and click OK

Now attempt the install of the software

If the install fails again please collect your install log files as outlined in the link below and send us these log files
http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=8254094&linkID=9240617

[TravisNave]

You might copy the install files to the local hard drive and install from there.  Also might try it as another user with local admin rights. 

The install log shows .NET is failing to install, but is ignored (oddly.)  But the installation log specifically for ASD shows a failure due to a .NET problem. 

SFXCA: Extracting custom action to temporary directory: C:\Windows\Installer\MSIB867.tmp-\
SFXCA: Failed to get requested CLR info. Error code 0x80131700
SFXCA: Ensure that the proper version of the .NET Framework is installed, or that there is a matching supportedRuntime element in CustomAction.config.
CustomAction SetASDProfile returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

You might need to use the .NET Cleanup Ulitity and then reinstall your .NET Framework fresh using the full redistributable from Microsoft.  Sometimes Windows Update only installs a portion of the framework, often causing weird issues like this. 

.NET Framework issues can be resolved using the .NET Framework Cleanup Tool. More information about this tool can be found at my discussion thread here:

http://forums.autodesk.com/t5/Installation-Licensing/NET-Framework-Cleanup-Tool-for-Unhandled-Except...

Good Luck!