The Software License Checkout Failed. Error 20

[Anonymous]

Hey I'm new to the software and to the forum. At first everything was working smoothly and I was going through the tutorials like crazy. The next thing I know I try to re open 3ds max 2010 and I receive this message. As of the moment I'm using the trial and I want to upgrade but I need to make sure that the software is going to work alright before I spend this amount of money.
I sent a message to Autodesk and they redirected me here. So any help would be appreciated. Thanks and I can't wait until my skills are good enough to match some of the stuff I'm already seeing.

- Andrew

[TravisNave]

All licensing questions should be posted in the Autodesk Installation & Licensing forum located here:

http://forums.autodesk.com/t5/Installation-Licensing/bd-p/24

[Anonymous]

Apologies for reviving a relatively old thread, it's still pretty high up on Google.

I had this problem for a long time, renaming the files did not help. However, apparently there is a 'FLEXnet Licensing Service' in services(.msc). In my case this was turned off and set to disabled, starting this service fixed it for me.

[Anonymous]

Apologies for reviving a relatively old thread, it's still pretty high up on Google.

I had this problem for a long time, renaming the files did not help. However, apparently there is a 'FLEXnet Licensing Service' in services(.msc). In my case this was turned off and set to disabled, starting this service fixed it for me.

Verho, you are a LIFESAVER. Just got my computer back from the repair shop- Apparently they switched off Flexnet Licensing Service for one reason or another! Ran services.msc from the search bar, turned the FLEXnet Licensing Service and FLEXnet Licensing Service x64 back on, and presto. Max started up on the first try.

Now I can get back to work!

[Anonymous]

Here's another solution I came across from the autodesk help. On my network, if one computer is downloading a file, it makes it so I can't get hte license to work. Turns out it just needs more time to respond. Here's the solution, from here:
http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=7574782&linkID=9240617

If increasing network bandwidth is not an option, you can increase the amount of time the program waits for a response from the license manager by configuring an environment variable at the client workstation. Follow these steps:

Right-click My Computer. Click Properties.
(for Vista and Windows 7, click the "Advanced system settings" link.)
In the System Properties dialog box, click the Advanced tab.
On the Advanced tab, click Environment Variables.
In the Environment Variables dialog box, under System Variables, click New.
In the New User Variable dialog box, enter FLEXLM_TIMEOUT for the name and 10000000 for the value.
Click OK to close each dialog box.
Launch the Autodesk application.
If you are able to obtain a license, the value of 1000000 microseconds (1 second) is sufficient. If you still cannot obtain a license, repeat the procedure; increasing the value in 1000000 microsecond increments until you are able to obtain a license from the license server.

That worked like a charm for me!

[Anonymous]

THANKyou

[Anonymous]

Please.....can somebody post the solution for this problem and that's it?

[TravisNave]

Have you tried any of the solutions listed in this thread or in others that have posted about it?

[win.caz]

Can anyone please help? Every time I try to open 3ds Max I get the message window, "The software license check nas failed. Error 20." No I have tried looking for this "Casindo..." file and can not find it. By the way I am using Windows 8, 3ds Max 2012 and a student. 

Please help

[piasaxena1]

I have the same error message with the trial version of 3d Studio Max 2014.  I have a project to get completed by tomorrow so I'm a little frustrated.  I was testing the software before I committed to making a purchase decision but now I am really considering other options.  I have unistalled the software from my computer and tried to re-install it and am still getting the same message.  Any suggestions will be really appreciated. 

[torben.selch]

Perfect!

Thanks a lot 

Spoiler

Spoiler

Regars Torben Selch

[torben.selch]

Works - Cool - Thanks 🙂

[Crashsoft]

It is incerible that after 5 years this error still does not have solution. And the worst thing is that the support team has no pilgrim idea that it is. They don't know that answer and only give drowned swipes recommending various solutions that have found some users, which however do not serve for everyone. The development team not to managed to isolate the error and an explanation on it or because occurs. In other words: I am surprised that Autodesk has not been crushed by an avalanche of demands and this shows how companies are doing what it pleases and charge huge prices for programs that do not work.

[jessica.t]

Hi @Crashsoft and welcome to the Autodesk Community!

So sorry for the trouble that the Error 2 has caused you. Are you by chance seeing a request code? If yes, please contact our Activation and Registration department for an activation code:

For licensing assistance, please contact the Activation and Registration team through our Contact Us page. Please be sure to select a sub-topic at the bottom of the page (the gray buttons) so that the contact options become visible.

[ishant9892]

i'm trying all those solution....bt still no changes.....
when i start 3d max 2012...
it says.. software licsence fail...error 20..
plzzzzzi need help....
😞

[bibi23 · Accepted solution]

Hi,

I've experienced the same issue, and I've resolved it, by starting the Microsoft services Management console, and then, I've found the services called "flexnet licensing service" and "Flexnet licensing service 64".

Be sure you are using this cosnole as Administrator.

cheers

[digitalwangsta]

Thanks alot for your help

[dclasky]

What do you do when you find the files or services you are talking about? Also is the Microsoft Services management Console the Task manager or something else? I'm new to the whole thing so please forgive basic questions.

[dzareba]

that did the trick for me, thanks. however I got into this mess in the first place because I put the disk into a different system which probably messed with the boot drive settings or similar

[salehokby]

cool it works thanks man

Spoiler

[zoneterror]

Nothing work at ALL I 've tried EVERYTHING Really... everything in this forum or somewhere else.. I guess i will just tell at my students to uninstall this crap and i'll buy something else. Autodesk is so far the worst company ever. My suggestion : UNINSTALL and don't install it back EVER