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Maya 2014 license activation GUI fails to load

7 REPLIES 7
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Message 1 of 8
heskey30
671 Views, 7 Replies

Maya 2014 license activation GUI fails to load

As it says in the title, Maya seems to be having trouble with its GUI on my computer. I could describe everything, but pictures are more clear.

When I open Maya for the first time, (to liscence it) I get this:

 

First

It will stay like this for at least 10 minutes without seeming to do anything at all. If I close the autodesk licensing window with alt-f4, this window pops up:

 

2nd.png

From here, I can try the software and it will start up fine - but this is only a temporary solution, I need my license! Clicking activate brings up this window:

3rd.png

Something isn't working properly, obviously - those two buttons are on the window that is supposed to show up next, and can be selected - but I can't click next or anything and none of the text shows up. If I alt-f4 this, it will take me back to image 2. Closing that one instead of activating or trying gives error message which I assume doesn't tell much about the problem. I will show it anyway for completeness:

4th.png 

What I've done already: 

Uninstalled and reinstalled the program.

Restarted the computer.

Updated my graphics drivers.

7 REPLIES 7
Message 2 of 8
jessica.t
in reply to: heskey30

Hi heskey30!

 

Thank you very much for the detailed description of your issue! Could you please take a look at this solution and let us know if it resolves the problem?



Jessica Thrasher
Message 3 of 8
oxenburgh2011
in reply to: jessica.t

Your LTU is the worst on OSX 9.2X 

 

Message 4 of 8
heskey30
in reply to: heskey30

I am running windows 8, not an apple OS but I did find and rename the windows equivalent files, and I did get the service pack - same problem still, but now it won't let me run the trial! Also, I have never had a license for Maya, so it can't be a previous license interfering. 

Message 5 of 8
jessica.t
in reply to: heskey30

Hi @heskey30,

 

Sincere apologies for the late reply! When you say that it won't let you run the trial, what do you mean exactly? Are you seeing an error?



Jessica Thrasher
Message 6 of 8
heskey30
in reply to: heskey30

No, I assume it is intended behavior because I messed with certain files - the try button is now a greyed out run button, and the dial that said how much time I have left now only says activation required.

 

I have obtained an educational liscence for the 2015 version of maya but it has the same bug as the 2014 version. But at least I can use the free trial again for 30 days. 

Message 7 of 8
david.lau
in reply to: heskey30
Message 8 of 8
heskey30
in reply to: david.lau

Just to be sure, that link does not explain how to downgrade IE, it only deactivates it and reactivates it because windows 8 is a pain. (It does seem to fix a problem for some people.) And no, it didn't seem to have any effect. 

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