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Member
buahaha
Posts: 3
Registered: ‎12-06-2013
Message 1 of 7 (510 Views)

Can't download the basic model (San Francisco)

510 Views, 6 Replies
12-06-2013 03:07 PM

I have no idea what I'm doing wrong. I downloaded InfraWorks2014 today, student version and I've been trying so hard and so many times to download the model of San Francisco City and all I get is an occured error saying "some other user has blocked your downloading, try again" (more or less). Or the downloading begins but it's 0% all the time and then the program stops working. What should I do about it? I can't even use the program without any models... Is there any other way to download them? Thank you from the mountain for every little help!

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NateMoore
Posts: 100
Registered: ‎04-25-2008
Message 2 of 7 (469 Views)

Re: Can't download the basic model (San Francisco)

12-09-2013 07:19 AM in reply to: buahaha

Does the download get far enough to create a folder like C:\Users\USERNAME\Documents\Autodesk InfraWorks Models\San Francisco City.files? Is this happening at school, where you could be behind a proxy, or at home?  What do you see in the log (under Help)?



Nate Moore, GISP
Geospatial Premium Support Specialist
Global Services
Autodesk, Sarl
Member
buahaha
Posts: 3
Registered: ‎12-06-2013
Message 3 of 7 (448 Views)

Re: Can't download the basic model (San Francisco)

12-10-2013 07:27 AM in reply to: buahaha

Well, the folder you've mentioned exists but it's empty. I work at home, nothing should disturb me. Other programs from Autodesk work properly, I've got enough space on C and D so I have no idea what's wrong...
Maybe the best thing would be uninstalling InfraWorks and try again but everything was ok with the installation...
And what's under Help section:

 

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*Expert Elite*
DarrenP
Posts: 7,159
Registered: ‎09-13-2007
Message 4 of 7 (440 Views)

Re: Can't download the basic model (San Francisco)

12-10-2013 09:27 AM in reply to: buahaha

this download can take a while its like a 2gig file

if your internet download is slow it will take a while to download

Member
buahaha
Posts: 3
Registered: ‎12-06-2013
Message 5 of 7 (435 Views)

Re: Can't download the basic model (San Francisco)

12-10-2013 09:57 AM in reply to: DarrenP

My internet is not really slow but the program didn't let me download it before - every time I was leaving the downloading box opened for over than an hour to let it work but it kept on doing nothing...
But here's something new - I've finally downloaded it but now the program doesn't see my downloaded model and cannot open the .sqlite file - there's an error every time I try to open it. Everything is ok with the downloaded files, they exist, I can see everyhing in the folder called "San Francisco City.files". Does anyone have a clue?

Product Support
NateMoore
Posts: 100
Registered: ‎04-25-2008
Message 6 of 7 (421 Views)

Re: Can't download the basic model (San Francisco)

12-11-2013 06:42 AM in reply to: buahaha

Strange - what's the error, and what's the size of the .sqlite and the size of the associated .files folder?  I'll redownload now to see what I get.



Nate Moore, GISP
Geospatial Premium Support Specialist
Global Services
Autodesk, Sarl
New Member
zhs_163com
Posts: 1
Registered: ‎04-02-2014
Message 7 of 7 (252 Views)

Re: Can't download the basic model (San Francisco)

04-07-2014 06:32 PM in reply to: NateMoore
I also can't download this file, when downloading, it always stay 0%,I think it's not the speed of the internet, how to deal with it...

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