install problem Autodesk Fusion 360

[eomar_1]

i can't install Fusion 360 any idea on how to install it. 

Thanks.

[philip.s]

Hi Eomar,

Following up from yesterday, can you please locate and post your installation log (mapped above) and system specifications so that we can troubleshoot accordingly.

[eomar_1]

Sure. Thank you!

2013-04-15 22:16:53,187 - root - DEBUG :: Logging initialized, with level 10, output file: C:\Users\Raquel\AppData\Local\Temp\7ZipSfx.000\autodesk.webdeploy.streamer.log
2013-04-15 22:16:53,188 - adsk.dls.streamer.manifests - DEBUG :: Loading build manifest from C:\Users\Raquel\AppData\Local\Temp\7ZipSfx.000\resources\buildinfo.json
2013-04-15 22:16:53,188 - adsk.dls.streamer.manifests - DEBUG :: Type: <class '_io.TextIOWrapper'>, Members: ['_CHUNK_SIZE', '__class__', '__delattr__', '__dict__', '__dir__', '__doc__', '__enter__', '__eq__', '__exit__', '__format__', '__ge__', '__getattribute__', '__getstate__', '__gt__', '__hash__', '__init__', '__iter__', '__le__', '__lt__', '__ne__', '__new__', '__next__', '__reduce__', '__reduce_ex__', '__repr__', '__setattr__', '__sizeof__', '__str__', '__subclasshook__', '_checkClosed', '_checkReadable', '_checkSeekable', '_checkWritable', 'buffer', 'close', 'closed', 'detach', 'encoding', 'errors', 'fileno', 'flush', 'isatty', 'line_buffering', 'mode', 'name', 'newlines', 'read', 'readable', 'readline', 'readlines', 'seek', 'seekable', 'tell', 'truncate', 'writable', 'write', 'writelines']
2013-04-15 22:16:53,190 - adsk.dls.streamer.configuration - DEBUG :: Resource directory set to: C:\Users\Raquel\AppData\Local\Temp\7ZipSfx.000\resources
2013-04-15 22:16:53,190 - __main__ - DEBUG :: Loading default language: en
2013-04-15 22:16:53,191 - __main__ - DEBUG :: Defining command line arguments
2013-04-15 22:16:53,193 - __main__ - DEBUG :: Overriding standard streams to capture output
2013-04-15 22:16:53,194 - __main__ - DEBUG :: Parsing command line arguments
2013-04-15 22:16:53,194 - __main__ - INFO :: Command-Line Argument Configuration:
Namespace(app_id='73e72ada57b7480280f7a6f4a289729f', connection=None, fulluninstall=False, headless=False, language='en', logconfig=None, logfile=None, loglevel=20, pipes=None, procfac=<function deploy_process at 0x0000000003139598>, purge=False, stream='staging')
-------------------------------------------------------------------------------
2013-04-15 22:16:53,194 - __main__ - DEBUG :: Resetting the standard streams
2013-04-15 22:16:53,195 - root - DEBUG :: Preparing to do final log configuration
2013-04-15 22:16:53,195 - adsk.dls.streamer.configuration - INFO :: Setting deploy stream to staging
2013-04-15 22:16:53,195 - adsk.dls.streamer.configuration - INFO :: Setting target app id to 73e72ada57b7480280f7a6f4a289729f
2013-04-15 22:16:53,197 - adsk.dls.streamer.platform - INFO :: Instantiating windows platform object
2013-04-15 22:16:53,380 - adsk.dls.streamer.registry - INFO :: Existing database is at revision 2
2013-04-15 22:16:53,381 - adsk.dls.streamer.utils - INFO :: Sending analytics for command "BeginProcess" args: ('Deploy', 'staging')
2013-04-15 22:16:53,591 - adsk.dls.streamer.process - INFO :: Pulling application manifest: 73e72ada57b7480280f7a6f4a289729f
2013-04-15 22:16:53,592 - adsk.dls.streamer.manifests - INFO :: Opening manifest at: http://dl.appstreaming-nonprod.autodesk.com/67316f5e79bc48318aa5f7b6bb58243d/73e72ada57b7480280f7a6f...
2013-04-15 22:16:53,932 - adsk.dls.streamer.utils - INFO :: Sending analytics for command "ConfigureApp" args: ('73e72ada57b7480280f7a6f4a289729f', '1.6.356')
2013-04-15 22:16:54,046 - adsk.dls.streamer.process - WARNING :: Error detected, removing incomplete packages
2013-04-15 22:16:54,221 - adsk.dls.streamer.process - INFO :: Pulling package manifest
2013-04-15 22:16:54,221 - adsk.dls.streamer.manifests - INFO :: Opening manifest at: http://dl.appstreaming-nonprod.autodesk.com/packages/6a4f65eb59783500fdd2841488933ccd75e614f6.json
2013-04-15 22:16:54,803 - adsk.dls.streamer.process - INFO :: Downloading package from http://dl.appstreaming-nonprod.autodesk.com/packages/6a4f65eb59783500fdd2841488933ccd75e614f6.tar.xz
2013-04-15 22:16:55,207 - adsk.dls.streamer.process - INFO :: Extract path resolves to: C:\Users\Raquel\AppData\Local\Autodesk\webdeploy\6a4f65eb59783500fdd2841488933ccd75e614f6
2013-04-15 22:16:58,825 - adsk.dls.streamer.windows.platform - INFO :: C:\Users\Raquel\AppData\Local\Autodesk\webdeploy\6a4f65eb59783500fdd2841488933ccd75e614f6\Fusion360.exe is launchable. Creating a shortcut
2013-04-15 22:16:58,825 - adsk.dls.streamer.windows.platform - INFO :: Invoking helper script C:\Users\Raquel\AppData\Local\Temp\7ZipSfx.000\resources\scripts\windows\shortcuts.wsf
2013-04-15 22:17:02,368 - adsk.dls.streamer.process - ERROR :: Exception during processing:
Traceback (most recent call last):
File "W:\SRC\Installer\Streamer\src\adsk\dls\streamer\process.py", line 688, in execute
File "W:\SRC\Installer\Streamer\src\adsk\dls\streamer\process.py", line 636, in _config_app
File "W:\SRC\Installer\Streamer\src\adsk\dls\streamer\process.py", line 341, in _executetasks
File "W:\SRC\Installer\Streamer\src\adsk\dls\streamer\utils.py", line 405, in create_launch_items
File "W:\SRC\Installer\Streamer\src\adsk\dls\streamer\windows\platform.py", line 119, in create_launch_items
File "W:\SRC\Installer\Streamer\src\adsk\dls\streamer\windows\platform.py", line 166, in _manipulate_shortcuts
File "W:\SRC\Installer\Streamer\src\adsk\dls\streamer\manifests.py", line 317, in walk
File "W:\SRC\Installer\Streamer\src\adsk\dls\streamer\manifests.py", line 338, in _walk
File "W:\SRC\Installer\Streamer\src\adsk\dls\streamer\windows\platform.py", line 156, in __filevisitor
File "W:\SRC\Installer\Streamer\src\adsk\dls\streamer\windows\platform.py", line 91, in _create_shortcut
File "C:\P4\Neutron\3P\PYTHON\3.3\WIN64\lib\subprocess.py", line 584, in check_output
subprocess.CalledProcessError: Command '['wscript', '/b', '/nologo', 'C:\\Users\\Raquel\\AppData\\Local\\Temp\\7ZipSfx.000\\resources\\scripts\\windows\\shortcuts.wsf', 'C:\\Users\\Raquel\\AppData\\Local\\Autodesk\\webdeploy\\6a4f65eb59783500fdd2841488933ccd75e614f6\\Fusion360.exe', '/Destination:Desktop', '/Name:Fusion360', '/OutVar:c:\\users\\raquel\\appdata\\local\\temp\\_ADSK_DLS_STREAMER_IPC_l42zic']' returned non-zero exit status 3221225477

-------------------------------------------------------------------------------
2013-04-15 22:17:02,369 - adsk.dls.streamer.process - WARNING :: Error detected, removing incomplete packages
2013-04-15 22:17:02,604 - adsk.dls.streamer.registry - INFO :: Shutting down database connection

[eomar_1]

I have no idea of what it is!

[eomar_1]

2.3 mhz  Intel B970

4Gb RAM

W8 Pro 64 bit

[bob_holland]

eomar_1,

I expect that the following warning is letting us know that it was a damaged or incomplete download of the installation.
WARNING :: Error detected, removing incomplete packages

This can some time take place when we are getting interference form antivirus software.

Thank you.

Bob Holland
Autodesk Product Support

Edited - Removed installation link

[danieltraxl]

hey fusion360 community

I try to install the trial version of the offical fusion360 on my mac pro.

but it always appears an error window.

please help me

[bob_holland]

Removing Older Builds

If you’ve installed beta builds of Autodesk Fusion 360 or Autodesk Sim 360 the following text describes a process you can use to manually remove older versions from your computer.

WINDOWS

Uninstalling

1.       Go to the Start Menu > Control Panel > Uninstall Programs.

2.       Select the existing Autodesk Fusion 360 and/or Autodesk Sim 360 entries from the list and start the uninstaller.

3.       Upon completion of the uninstall program exit Control Panel.

Clearing your cache files

1.       Launch Windows Explorer.

2.       Navigate to:  C:\Users\<username>\AppData\Local\Autodesk

3.       Delete the following folder:

a.       Web Services

4.       Next, navigate to:  C:\Users\<username>\AppData\Local\Temp\Autodesk

5.       Delete the following folders:

a.       Autodesk Fusion 360 and/or Autodesk Sim 360

b.      BrowserCache

c.       PLM360Cache

6.       Now navigate to C:\Users\<username>\AppData\Roaming\Autodesk

7.       Ensure the following folders have been deleted. If they haven’t, manually delete them.

a.       Autodesk Fusion 360 and/or Autodesk Sim 360

b.      MC3

c.       Neutron Platform

d.      Neutron Platform 1.0 (if present)

e.      NINVFUS (if present)

f.        NFORGE (if present)

g.      NSIM

MAC

            Uninstalling

1.       Move the Autodesk Fusion 360 and/or Autodesk Sim 360 dock icons to the trash.

Clearing your cache files

1.       Start a new Finder window.

2.       In the Finder Menu (Apple bar on top), select Go > Go to Folder

3.       Enter ~/Library in the dialog that comes up

4.       Browse to Application Support/Autodesk/ and move the following folders to the trash:

a.       Webdeploy

b.      Web Services

c.       Autodesk Fusion 360

d.      MC3

e.      Synergy

f.        NINVFUS (if present)

g.       Neutron Platform

h.      Common

i.        Autodesk Sim 360 (if present)

j.        NSIM (if present)

5.       Next navigate to $TMPDIR/Autodesk (open a Terminal window, and type: open $TMPDIR/Autodesk) and move the following folders to the trash:

a.       Autodesk Fusion 360 and/or Autodesk Sim 360

b.      BrowserCache

c.       Neutron Test Application

d.      Project Forge (if present)

e.      Project Simulus (if present)

Thank You...

We would like to extend our thanks to all of our customers who identify issues and report them to us. These reports give us the opportunity to improve the product and provide you with the best solution for your design needs.

Respectfully,

Autodesk Fusion 360 Product Team

[victorboye]

Hi eomar.

Did you fix the problem?

And if so what did you do?

Im having exactly the same error..

and somehow I can't run the uninstaller fusion 360

[philip.s]

Hi Victor, 

Just in case that eomar_1 doesn't come back with an answer, I've responded to your initial post here, with a couple of suggestions.

[eomar_1]

Sorry, but yes i fixed the installation problem, they sent me a new download link, i cleared the cache and reinstall the whole product, i had another problem with the login you need a "site name" to start using it, wich also they sent me too.