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*Expert Elite*
big_red_frog
Posts: 243
Registered: ‎03-02-2013

import stuck in progress

313 Views, 11 Replies
11-03-2013 05:48 PM

Hi There,

 

I was attempting to import a massive step file that I really should not of tried.

 

It is now stuck in about 60%, and has been for 3 days, during which time I have variously had fusion open.

 

I want to abandon this import, but see no way to do it.

 

I have other imports to execute, but they queue up behind with "Import-Waiting"

 

How do I cancel / abandon the "bad" import?

importStuck.PNG

Thanks.

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*Expert Elite*
big_red_frog
Posts: 243
Registered: ‎03-02-2013

Re: import stuck in progress

11-03-2013 06:13 PM in reply to: big_red_frog

It looks like this import which no longer progresses ( original step file was 500 Meg! ) may be blocking other cloud functionality as well.

 

I can see my internet UL stays running at max rate throughout a session, and on attempting to close the package it is waiting forever.

 

I do not yet know if this blocks updates to models that were being edited, or if they get prioritised.

 

network.PNG

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Employee
garin
Posts: 147
Registered: ‎11-13-2006

Re: import stuck in progress

11-03-2013 08:59 PM in reply to: big_red_frog
Let me send this to our cloud folks and see what's up. I am sure we can hear back from them in the morning.
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Employee
garin
Posts: 147
Registered: ‎11-13-2006

Re: import stuck in progress

11-04-2013 04:55 PM in reply to: garin

I sent you a direct message with what I think is a solution to your issue. Try it out and let me know if its works for you.

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New Member
CCIT_MPn
Posts: 2
Registered: ‎01-25-2012

Re: import stuck in progress

12-13-2013 02:45 AM in reply to: garin

Hi, I got exactly the same issue.

Tried to open a massive .ipt file (500Mb), and now it's stuck.

How to abort the import ?

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Product Support
AndrewSears
Posts: 281
Registered: ‎08-21-2010

Re: import stuck in progress

12-13-2013 06:49 AM in reply to: CCIT_MPn

 

All,

 

I always hear from customers about the desire to have a cancel option for various functions such as importing files when you don't know the filesize or after creating patterns when you accidentally added another zero to the quantity.

 

This was posted in the idea station.  Assembly Import enhancements - file size calculator and cancel command (Thanks Nate!)

 

If this is what you are looking for give it a kudo.  If you need to expand on this add a comment with the functionality you are looking for.

 

Thanks,

 

Andy 

 

 

 

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Employee
garin
Posts: 147
Registered: ‎11-13-2006

Re: import stuck in progress

12-13-2013 09:54 AM in reply to: CCIT_MPn

I sent you a private message that should help out, let me know if this helps.

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Contributor
adam.molnar.1
Posts: 29
Registered: ‎12-07-2012

Re: import stuck in progress

12-17-2013 07:55 AM in reply to: big_red_frog

I have a same problem. It's a 600KB STEP file.

Kudo sent...

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*Expert Elite*
big_red_frog
Posts: 243
Registered: ‎03-02-2013

Re: import stuck in progress

12-17-2013 08:20 AM in reply to: big_red_frog
 
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*Expert Elite*
big_red_frog
Posts: 243
Registered: ‎03-02-2013

Re: import stuck in progress

12-17-2013 08:25 AM in reply to: big_red_frog
The solution for me was to uninstall completely including any temporary file areas. Nothing else would resolve.

As much as this sounds atomic it was relatively quick and painless, and the cloud nature meant otherwise I lost nothing.

As much as a cancel is a good missing feature, having a non recoverable, functionally blocking, upload scenario should be considered a nasty bug, so hopefully can be addressed outside of "feature priority"
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