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after installing fusion 360, login window don't show up

5 REPLIES 5
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Message 1 of 6
Anonymous
416 Views, 5 Replies

after installing fusion 360, login window don't show up

after installing fusion 360, login window don't show up

insted message shows up

"You must log in to run this application. Do you want to exit the application ?

please help.

5 REPLIES 5
Message 2 of 6
rishivadher
in reply to: Anonymous

Hi

try to check the "Preferences" and "Network"the connections, if you have got any proxy our similer on your networks, settings.

 

Message 3 of 6
Anonymous
in reply to: Anonymous

nothing shows up when click preferences

no progress

Message 4 of 6
NicolasXu
in reply to: Anonymous

Hi venkeysingh01,

 

Thanks for letting us know the problem.

 

Which version of OS are you running? Is it Windows 8? Could you check the system Date/Time to see if it’s correct? If it’s correct, you may firstly access https://accounts.autodesk.com and log-in, and then launch Fusion 360 to see if it works.

 

Hope it’s helpful.

 

Best Regards,



Nicolas Xu
Sr. SQA Eng.
Fusion 360 Quality Assurance Team
Autodesk, Inc.
Message 5 of 6
Anonymous
in reply to: Anonymous

tried all of it 

still not working

Message 6 of 6
rishivadher
in reply to: Anonymous

Hi, I don’t know if this the best solution, because is a bit radical but try to uninstall fusion then install again and delete the old versions that you may have, the install it again.

 

Uninstalling

1. Go to the Start Menu > Control Panel > Uninstall Programs.
2. Select the existing Autodesk Fusion 360 and/or Autodesk Sim 360 entries from the list and start the uninstaller.

3. Next select AdExDbManager and select Uninstall.
4. Upon completion of the uninstall program exit Control Panel.

Clearing your cache files

1. Launch Windows Explorer.
2. Navigate to:  C:\Users\<username>\AppData\Local\Autodesk
3. Delete the following folder:

- Web Services

4. Next, navigate to:  C:\Users\<username>\AppData\Local\Temp\Autodesk
5. Delete the following folders:

- Autodesk Fusion 360 and/or Autodesk Sim 360
- BrowserCache
- PLM360Cache

6. Now navigate to C:\Users\<username>\AppData\Roaming\Autodesk

7. Ensure the following folders have been deleted. If they haven’t, manually delete them.

- Autodesk Fusion 360 and/or Autodesk Sim 360
- MC3
- Neutron Platform
- Neutron Platform 1.0 (if present)
- NINVFUS (if present)
- NFORGE (if present)
- NSIM

 

From http://forums.autodesk.com/t5/Get-Help-with-Fusion-360/Materials-missing-after-last-update/m-p/43682...

 

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