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New install of fusion360 partially hangs at dashboard

2 REPLIES 2
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Message 1 of 3
randomchaos
221 Views, 2 Replies

New install of fusion360 partially hangs at dashboard

I have been trying out the trial version of Fusion360 on my Mac, no issues and love it.

I decided to try the drawing preview on the windows version on a windows 7 machine using the same account. 

I logged out of the Mac version and when I install and start the windows version it only allows me to access some items on the dashboard. I've reinstalled a couple of times and now I can no longer uninstall. 

Examples:

Search text box is non responsive, I cannot type into it. 

Clicking on Projects, Data, People, Calendar and Upload and Create are non responsive. 

I can open some of my designs and toolpaths in the activity panel, but only sometimes in the 

'Recent" panel. 

After a while it seems to time out. 

Everything else on the windows machine works fine. 

Thanks for any help. I really need to see the Drawings preview before I decide to buy this. 

Steve

 

 

2 REPLIES 2
Message 2 of 3
innovatenate
in reply to: randomchaos

Welcome to the Fusion 360 community. I apologize for the issues. You may consider clearing your browser cache to see if it will help. Could you also try disabling your anti-virus and any firewall software temporarily? The purpose is to run a quick diagnostic test in Fusion 360 to see if the behavior changes. My only thought is if Fusion 360 runs okay on a Mac in the same network, there has to be something on the Windows machine that conflicts with Fusion 360. 

 

Thank you for reporting this issue . Please keep us updated on your progress.

 

Cheers,

 

 




Nathan Chandler
Principal Specialist
Message 3 of 3
randomchaos
in reply to: innovatenate

Nathan,

I emtpied chrome browser cache which is my default browwer, is that the correct one

I also turned off the firewall and same behavior as before in both cases. 

 

Do you have any other troubeshpooting ideas? Obviously, it works part way, I can open some designs and toolpaths. 

Steve

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