Importing STEP files

[alcowger]

One step file is hanging in the progress bar.

I was able to import the same file successfully at a later time but the one previous file keeps trying to resend

sometimes the program quits and when restarting I get a popup saying that the import was unsuccessful and

the progress icon shows that the import is in about 50% progress. This problem has persisted for 3 days.

[AndrewSears]

Can you send me the STEP file?  Email to andrew.sears@autodesk.com.  If the file is too large to email, send me a private message and I will give you the details to upload the file.

We have a way to clear the upload cache so the program will stop trying to upload.

For Windows:

- Browse to C:\Users\ "YOUR USERNAME" \AppData\Local\Autodesk\Autodesk Fusion 360\9T7HR93TCPCP\PLM360Cache\qa4001.autodeskplm.com\UploadQueue

- Delete any data that shows up in this folder.

I don't have a way to test without any failed upload data so let me know if this does not work and I will try to find another solution.

Thanks,

Andy 

[alcowger]

Thank You For Your Help

The solution has stopped the program from crashing and the unknown exception message has stopped appearing although the import in progress still shows.

[AndrewSears]

http://forums.autodesk.com/t5/Get-Help-with-Fusion-360/Dashboard-error-bug/m-p/4806693#M4137

This was an earlier post with similar issues.  Can you go to "C:\Users\<user>\AppData\Local\Autodesk\dev\JobManager360\9T7HR93TCPCP\" and delete everything in this folder?

This did not seem to help a different user but both of the suggestions are removing the upload queue and the job manager data.  If this does not help we will look for another solution.

Andy 

[alcowger]

Searched app data for jobs.json and deleted file. Worked!