I dowloaded the product- It won't let me log in

[Anonymous]

-  Everything is downloaded.  I click on the icon on the desk top to open.  It starts loading... then a pop up comes up and says " I must be logged in to use the product."  "Would I like to close the application?"  gives option of yes or no.  If I click no, it pops up again, if I click yes then the program closes.

No log in screen ever appeared, and it didnt appear in the behind that screen.

I uninstalled and reinstalled and it gives the same thing.

I'm trying to try your product as it says it is free for 90 days.

Not a good experience so far.

Any help would be great..  

[Phil.E]

It's not just date and time. Timezone must also be set correctly. 

[rmerlob]

I have the exact same problem, any news?

[Phil.E]

Did you set your clock/timezone to match your physical location and time?

[rmerlob]

Yes, i've done everything in this thread. It was correctly set btw.

[Phil.E]

Okay, sorry to hear it's still not working. This is being investigated, thanks for your patience.

In the mean time, double check internet connectivity, and if you haven't tried this, try a re-install using these instructions: (look for your OS near the bottom of the page)

http://forums.autodesk.com/t5/Get-Help-with-Fusion-360/Fusion-360-Known-Issues/td-p/4311780

Thanks again for your patience while we figure this out!

HP EliteBook 8560w Win 7
13" MacBook Pro, mid 2009 OS X 10.8.4
Portland, Oregon

[szepin]

I wasn't given the option to log in and hence can't save the file either. I followed the instruction to uninstall and rename (instead of remove, just in case) the folders: http://forums.autodesk.com/t5/Get-Help-with-Fusion-360/Readme-known-issues/td-p/4311780 and resintall after that. I'm using Parallel 8 in my MacBook Pro running Windows 8.1. As you can see on the top right, the message indicated "no user logged in" and clicking on it do not bring down any pull down menu.

[innovatenate]

Are you using anti-virus software? Which one do you use? Have tested disabling this? Have you tried disabling this during the installation process? In rare cases, anti-virus software will conflict with the operation of Fusion 360.

You may also try deleting the browser history/cache and resetting the Internet Options:

1. Go to Control Panel\All Control Panel Items\Internet Options

2. In the General tab, select the Delete button to clear all cookies/cache/history

3. In the Advanced tab, try selecting the Reset button to restore the default conditions

I hope these suggestions help. Please keep us up to date on your progress.

Kind Regards,

[josef.kucera]

Hello @szepin ,

It looks like a bug running Fusion360 in Parallels + Win8.1 on MacBook. I've just submitted a defect to our system to having it tracked.

I don't know why this combination but there is a workaround, you could install version of Fusion360 for MAC OS X from our website or from Apple Store.

Regards,

Josef