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Board Manager
schneik
Posts: 661
Registered: ‎04-05-2003

Re: I dowloaded the product- It won't let me log in

08-28-2013 09:06 PM in reply to: Emmett_Jones
When you try logging in to Fusion 360 using the credentials you used to log into Autodesk 360, do you get an error?

I'm sorry for the trouble, but I'm sure we can get it figured out!

Kevin Schneider


15" Macbook Pro Retina - OSX 10.9 in Portland, Oregon


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Product Support
innovatenate
Posts: 697
Registered: ‎11-22-2011

Re: I dowloaded the product- It won't let me log in

08-29-2013 10:08 AM in reply to: Emmett_Jones

Are you by any chance logged into the Autodesk forums when you launch Fusion360? Does the behavoir change if you sign out of the Autodesk forums? I am wondering if you are using conflicting Autodesk ID's?  Clearing the browser's cache should resolve this issue. 

 

Would it be possible to send me private message with the Autodesk ID for Fusion 360?

 

Thanks,

 

 



Nathan Chandler


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Member
lightwv2
Posts: 5
Registered: ‎09-01-2013

Re: I dowloaded the product- It won't let me log in

09-01-2013 03:38 PM in reply to: innovatenate

I also have the same problem. I'm on a Mac running OSX 10.7.5 and using a Chrome browser: Version 29.0.1547.62.

 

Today (9-1-13) I downloaded the Fusion 360 software which Autodesk says is free for 90 days. I started a new autodesk account which gives me a working ID. I know it works becasuse I can log into the 360 area.

 

When I launch Fusion 36, the program immediately asks for my login info. When I put in the corret info and hit "sign in", all it does is is go back to a blank sign in screen again — never let's me start using the program.

 

I really would like to try this software, specifically due to the T-Spline capability. Am very willing to purchase it, but can't seem to get the software "out of the gate"!

 

Please help — thanks :-)

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Employee
Macro.Liu_Autodesk
Posts: 98
Registered: ‎05-26-2008

Re: I dowloaded the product- It won't let me log in

09-02-2013 02:32 AM in reply to: lightwv2

Would you please confirm if the date and time of your computer are set correctly (should be your local date and time)?

 

Thanks,

Macro Liu

Fusion 360 QA

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Member
lightwv2
Posts: 5
Registered: ‎09-01-2013

Re: I dowloaded the product- It won't let me log in

09-02-2013 05:01 AM in reply to: Macro.Liu_Autodesk

My date and time is set correctly — it reads that today is September 2, 2013. 

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Board Manager
kat.ingalls
Posts: 263
Registered: ‎03-04-2013

Re: I dowloaded the product- It won't let me log in

09-04-2013 11:48 AM in reply to: lightwv2

Hey! Sorry we haven't gotten back to you in a few days (much of the team has been out on Labor Day holiday). Just wanted to let you know we're in the process of getting your issue fixed. Thanks so much for your patience! We'll get you up and running. :smileyhappy:

Kat

Fusion 360 Social & Community Manager
twitter: @adskFusion360
facebook: /fusion360
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Member
lightwv2
Posts: 5
Registered: ‎09-01-2013

Re: I dowloaded the product- It won't let me log in

09-05-2013 05:56 PM in reply to: kat.ingalls

No problem :-) Thanks for offering to help. I am a large fan of Autodesk. My son is working with Inventor at school and I have an older version of Studio Max. Both are exellent programs!

 

Gregg

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Member
lightwv2
Posts: 5
Registered: ‎09-01-2013

Re: I dowloaded the product- It won't let me log in

09-05-2013 08:42 PM in reply to: lightwv2

I mean excellent

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Employee
Macro.Liu_Autodesk
Posts: 98
Registered: ‎05-26-2008

Re: I dowloaded the product- It won't let me log in

09-06-2013 12:44 AM in reply to: lightwv2

Now with the date/time are set (to local), would it possible for you to do a round of un-install & re-install again please?

 

And, could you please share your login info (User ID, or email address) with us? We can take a further look. Feel free to send me an email at: LiangDOTLiu@autodeskDOTcom.

 

Thank you very much for your patience and support!

 

Macro Liu

Fusion 360 QA

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Member
lightwv2
Posts: 5
Registered: ‎09-01-2013

Re: I dowloaded the product- It won't let me log in

09-07-2013 03:16 PM in reply to: Macro.Liu_Autodesk

Thanks. I have sent you an email. Let me know if you do not receive it.

 

Gregg

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