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Error while installing fusion 360.

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Message 1 of 9
hstalker
Explorer
2699 Views, 8 Replies
‎09-27-2013 09:49 PM
‎09-27-2013 09:49 PM

Error while installing fusion 360.

I get a error while trying to install Fusion 360 on a mac book air 10.8.4. i have tried many time and tried the unistall first as well but still get the same.

 

the error is get is

[Errno 20] Not a directory: '/Users/hstalker1/Applications/Autodesk Fusion 360.app'.
Please attach the file "/Users/hstalker1/Library/Logs/autodesk.webdeploy.streamer.log" to any problem reports before closing this dialog.

 

the log is

 

2013-09-28 10:23:27,010 - root - DEBUG :: Logging initialized, with level 10, output file: /Users/hstalker1/Library/Logs/autodesk.webdeploy.streamer.log
2013-09-28 10:23:27,011 - adsk.dls.streamer.manifests - DEBUG :: Loading build manifest from /Volumes/Fusion 360 Client Downloader/Double Click to Install.app/Contents/MacOS/resources/buildinfo.json
2013-09-28 10:23:27,011 - adsk.dls.streamer.manifests - DEBUG :: Type: <class '_io.TextIOWrapper'>, Members: ['_CHUNK_SIZE', '__class__', '__delattr__', '__dict__', '__dir__', '__doc__', '__enter__', '__eq__', '__exit__', '__format__', '__ge__', '__getattribute__', '__getstate__', '__gt__', '__hash__', '__init__', '__iter__', '__le__', '__lt__', '__ne__', '__new__', '__next__', '__reduce__', '__reduce_ex__', '__repr__', '__setattr__', '__sizeof__', '__str__', '__subclasshook__', '_checkClosed', '_checkReadable', '_checkSeekable', '_checkWritable', 'buffer', 'close', 'closed', 'detach', 'encoding', 'errors', 'fileno', 'flush', 'isatty', 'line_buffering', 'mode', 'name', 'newlines', 'read', 'readable', 'readline', 'readlines', 'seek', 'seekable', 'tell', 'truncate', 'writable', 'write', 'writelines']
2013-09-28 10:23:27,035 - adsk.dls.streamer.configuration - DEBUG :: Resource directory set to: /Volumes/Fusion 360 Client Downloader/Double Click to Install.app/Contents/MacOS/resources
2013-09-28 10:23:27,036 - __main__ - DEBUG :: Loading default language: en
2013-09-28 10:23:27,036 - __main__ - DEBUG :: Defining command line arguments
2013-09-28 10:23:27,038 - __main__ - DEBUG :: Overriding standard streams to capture output
2013-09-28 10:23:27,038 - __main__ - DEBUG :: Parsing command line arguments
2013-09-28 10:23:27,038 - __main__ - INFO :: Command-Line Argument Configuration:
Namespace(app_id='73e72ada57b7480280f7a6f4a289729f', connection=None, fulluninstall=False, headless=False, language='en', logconfig=None, logfile=None, loglevel=20, pipes=None, procfac=<function deploy_process at 0x10191d200>, purge=False, stream='production')
-------------------------------------------------------------------------------
2013-09-28 10:23:27,038 - __main__ - DEBUG :: Resetting the standard streams
2013-09-28 10:23:27,038 - root - DEBUG :: Preparing to do final log configuration
2013-09-28 10:23:27,039 - adsk.dls.streamer.configuration - INFO :: Setting deploy stream to production
2013-09-28 10:23:27,039 - adsk.dls.streamer.configuration - INFO :: Setting target app id to 73e72ada57b7480280f7a6f4a289729f
2013-09-28 10:23:27,039 - adsk.dls.streamer.platform - INFO :: Instantiating osx platform object
2013-09-28 10:23:27,546 - adsk.dls.streamer.registry - INFO :: Failed to query database schema, initializing.
2013-09-28 10:23:27,549 - adsk.dls.streamer.process - INFO :: Pulling application manifest: 73e72ada57b7480280f7a6f4a289729f
2013-09-28 10:23:27,550 - adsk.dls.streamer.manifests - INFO :: Opening manifest at: https://dl.appstreaming.autodesk.com/production/97e6dd95735340d6ad6e222a520454db/73e72ada57b7480280f...
2013-09-28 10:23:29,673 - adsk.dls.streamer.utils - INFO :: Sending analytics for command "BeginProcess" args: ('1.8.604', '73e72ada57b7480280f7a6f4a289729f', 'Deploy', 'production')
2013-09-28 10:23:30,167 - adsk.dls.streamer.utils - INFO :: Sending analytics for command "BeginProcess" args: ('Deploy', 'production')
2013-09-28 10:23:30,199 - adsk.dls.streamer.utils - INFO :: Sending analytics for command "ConfigureApp" args: ('1.8.604', '73e72ada57b7480280f7a6f4a289729f')
2013-09-28 10:23:30,233 - adsk.dls.streamer.process - WARNING :: Error detected, removing incomplete packages
2013-09-28 10:23:36,923 - adsk.dls.streamer.process - INFO :: Pulling package manifest
2013-09-28 10:23:36,924 - adsk.dls.streamer.manifests - INFO :: Opening manifest at: https://dl.appstreaming.autodesk.com/production/packages/a1e8c935bcc9705803d42a623eefe50a8f9e50f9.js...
2013-09-28 10:23:37,957 - adsk.dls.streamer.process - INFO :: Downloading package from https://dl.appstreaming.autodesk.com/production/packages/a1e8c935bcc9705803d42a623eefe50a8f9e50f9.ta...
2013-09-28 10:23:39,270 - adsk.dls.streamer.process - INFO :: Extract path resolves to: /Users/hstalker1/Library/Application Support/Autodesk/webdeploy/660956d03b4ea0b620895c76499634b7109894b8
2013-09-28 10:58:09,497 - adsk.dls.streamer.platform - INFO :: Executing: "sh" "/Users/hstalker1/Library/Application Support/Autodesk/webdeploy/660956d03b4ea0b620895c76499634b7109894b8/AdExDbManagerInstaller" "--nox11"
2013-09-28 10:58:11,796 - adsk.dls.streamer.process - INFO :: Pulling package manifest
2013-09-28 10:58:11,797 - adsk.dls.streamer.manifests - INFO :: Opening manifest at: https://dl.appstreaming.autodesk.com/production/packages/5daca71b64c306a33249da245a61d2826e838d7a.js...
2013-09-28 10:58:17,708 - adsk.dls.streamer.process - INFO :: Downloading package from https://dl.appstreaming.autodesk.com/production/packages/5daca71b64c306a33249da245a61d2826e838d7a.ta...
2013-09-28 10:58:20,462 - adsk.dls.streamer.process - INFO :: Extract path resolves to: /Users/hstalker1/Library/Application Support/Autodesk/webdeploy/660956d03b4ea0b620895c76499634b7109894b8
2013-09-28 11:02:06,942 - adsk.dls.streamer.process - INFO :: Pulling package manifest
2013-09-28 11:02:06,943 - adsk.dls.streamer.manifests - INFO :: Opening manifest at: https://dl.appstreaming.autodesk.com/production/packages/d4930ee3984d127e017b1484d10f6c6c05154582.js...
2013-09-28 11:02:10,566 - adsk.dls.streamer.process - INFO :: Downloading package from https://dl.appstreaming.autodesk.com/production/packages/d4930ee3984d127e017b1484d10f6c6c05154582.ta...
2013-09-28 11:02:14,252 - adsk.dls.streamer.process - INFO :: Extract path resolves to: /Users/hstalker1/Library/Application Support/Autodesk/Common
2013-09-28 11:36:52,264 - adsk.dls.streamer.process - INFO :: Pulling package manifest
2013-09-28 11:36:52,264 - adsk.dls.streamer.manifests - INFO :: Opening manifest at: https://dl.appstreaming.autodesk.com/production/packages/7f78b8a43d27d98042ebf3e154e0861a38fec859.js...
2013-09-28 11:36:55,150 - adsk.dls.streamer.process - INFO :: Downloading package from https://dl.appstreaming.autodesk.com/production/packages/7f78b8a43d27d98042ebf3e154e0861a38fec859.ta...
2013-09-28 11:37:00,643 - adsk.dls.streamer.process - INFO :: Extract path resolves to: /Users/hstalker1/Library/Application Support/Autodesk/webdeploy/660956d03b4ea0b620895c76499634b7109894b8
2013-09-28 11:37:41,643 - adsk.dls.streamer.process - INFO :: Pulling package manifest
2013-09-28 11:37:41,643 - adsk.dls.streamer.manifests - INFO :: Opening manifest at: https://dl.appstreaming.autodesk.com/production/packages/660956d03b4ea0b620895c76499634b7109894b8.js...
2013-09-28 11:37:44,180 - adsk.dls.streamer.process - INFO :: Downloading package from https://dl.appstreaming.autodesk.com/production/packages/660956d03b4ea0b620895c76499634b7109894b8.ta...
2013-09-28 11:37:45,236 - adsk.dls.streamer.process - INFO :: Extract path resolves to: /Users/hstalker1/Library/Application Support/Autodesk/webdeploy/660956d03b4ea0b620895c76499634b7109894b8
2013-09-28 11:42:52,628 - adsk.dls.streamer.process - INFO :: Activating configuration file at /Users/hstalker1/Library/Application Support/Autodesk/webdeploy/660956d03b4ea0b620895c76499634b7109894b8/Autodesk Fusion 360.app/Contents/MacOS/ApplicationOptions.production.xml as /Users/hstalker1/Library/Application Support/Autodesk/webdeploy/660956d03b4ea0b620895c76499634b7109894b8/Autodesk Fusion 360.app/Contents/MacOS/Fusion 360.server.config
2013-09-28 11:42:52,628 - adsk.dls.streamer.process - INFO :: But first deleting pre-existing target
2013-09-28 11:42:52,629 - adsk.dls.streamer.utils - INFO :: /Users/hstalker1/Library/Application Support/Autodesk/webdeploy/660956d03b4ea0b620895c76499634b7109894b8/Autodesk Fusion 360.app is an autolaunch target
2013-09-28 11:42:52,644 - adsk.dls.streamer.process - ERROR :: Exception during processing:
Traceback (most recent call last):
  File "/Users/svc_p_bi/P4/Neutron/Production/src/Neutron/Installer/Streamer/src/adsk/dls/streamer/process.py", line 878, in execute
  File "/Users/svc_p_bi/P4/Neutron/Production/src/Neutron/Installer/Streamer/src/adsk/dls/streamer/process.py", line 746, in _config_app
  File "/Users/svc_p_bi/P4/Neutron/Production/src/Neutron/Installer/Streamer/src/adsk/dls/streamer/process.py", line 464, in _executetasks
  File "/Users/svc_p_bi/P4/Neutron/Production/src/Neutron/Installer/Streamer/src/adsk/dls/streamer/utils.py", line 473, in create_launch_items
  File "/Users/svc_p_bi/P4/Neutron/Production/src/Neutron/Installer/Streamer/src/adsk/dls/streamer/osx/platform.py", line 330, in create_launch_items
  File "/Users/svc_p_bi/P4/Neutron/Production/src/Neutron/Installer/Streamer/src/adsk/dls/streamer/manifests.py", line 350, in walk
  File "/Users/svc_p_bi/P4/Neutron/Production/src/Neutron/Installer/Streamer/src/adsk/dls/streamer/manifests.py", line 365, in _walk
  File "/Users/svc_p_bi/P4/Neutron/Production/src/Neutron/Installer/Streamer/src/adsk/dls/streamer/osx/platform.py", line 321, in _dirvisitor
  File "/Users/svc_p_bi/P4/Neutron/Production/src/Neutron/Installer/Streamer/src/adsk/dls/streamer/osx/platform.py", line 209, in addapp
NotADirectoryError: [Errno 20] Not a directory: '/Users/hstalker1/Applications/Autodesk Fusion 360.app'

-------------------------------------------------------------------------------
2013-09-28 11:42:52,645 - adsk.dls.streamer.process - WARNING :: Error detected, removing incomplete packages
2013-09-28 11:42:52,732 - adsk.dls.streamer.utils - WARNING :: Could not remove non-existant file: /Users/hstalker1/Library/Application Support/Autodesk/webdeploy/660956d03b4ea0b620895c76499634b7109894b8/Autodesk Fusion 360.app/Contents/MacOS/Fusion 360.server.config
2013-09-28 11:42:52,937 - adsk.dls.streamer.registry - INFO :: Shutting down database connection
 

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8 REPLIES 8
Message 2 of 9
innovatenate
Autodesk Support
in reply to: hstalker
‎09-30-2013 02:23 PM
‎09-30-2013 02:23 PM

I'm not sure what is causing this issue. I'm unable to tell from the log file, but I will escalate the file to developement. 

 

When you are uninstalling, can you clarify if you using the following procedure?

 

MAC

  Uninstalling

      1. Move the Autodesk Fusion 360 and/or Autodesk Sim 360 dock icons to the trash.

 

  Clearing your cache files

      2. Start a new Finder window.
      3. In the Finder Menu (Apple bar on top), select Go > Go to Folder
      4. Enter ~/Library in the dialog that comes up
      5. Browse to Application Support/Autodesk/and move the following folders to the trash:

          - Webdeploy
          - Web Services
          - Autodesk Fusion 360
          - MC3
          - Synergy
          - NINVFUS (if present)
          - Neutron Platform
          - Common
          - Autodesk Sim 360 (if present)
          - NSIM (if present)

      6. Next navigate to $TMPDIR/Autodesk (open a Terminal window, and

          type:open $TMPDIR/Autodesk) and move the following folders to the trash:

          - Autodesk Fusion 360 and/or Autodesk Sim 360
          - BrowserCache
          - Neutron Test Application
          - Project Forge (if present)
          - Project Simulus (if present)

 

Please keep us posted on your progress. I hope we can get this resolved soon.

 

Thanks,

 

 

 

 

 




Nathan Chandler
Principal Specialist
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Message 3 of 9
hstalker
Explorer
in reply to: innovatenate
‎10-01-2013 04:38 AM
‎10-01-2013 04:38 AM

 Hi Again

Yes I followed the procedure above then attempted reinstall and had the same issue.

 

Actually I am a programmer myself so I followed the script step by step and downloaded each .gz file then extracted them into the correct directory's

After I had completed the script manually (well what I could as some options are not 100% clear by the log entries alone)

 

I run the fusion 360 app and it all worked OK.

 

I noticed that during the install it seems to delete the fusion 360 app its self so I guess you have a problem on the install script not the files being downloaded.

 

Anyway I got it to work and all seems to be OK right now and I am enjoying getting to know the product.

 

Regards

Hamish

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Message 4 of 9
svelez
Alumni
in reply to: hstalker
‎10-04-2013 01:17 PM
‎10-04-2013 01:17 PM

Hi Hamish,

Clever, getting the app running that way. Of course you understand we can't guarantee everything will work as it should 😉

Anyhow, I have gotten reports of this error in the past: "NotADirectoryError: [Errno 20] Not a directory: '/Users/hstalker1/Applications/Autodesk Fusion 360.app'"

But have not been able to gather enough information about the error condition for a temporary solution or a permanent fix.

When this happens, the script is trying to create a symlink for the app in ~/Applications. It has previously created ~/Applications if it didn't exist.

I expect that in your case, it did exist and there is something about that folder that I didn't anticipate. Can you provide more information on it. Does it exist? Is it a symlink to /Applications? Does it have unusual access restrictions?

Thanks,
Steven
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Message 5 of 9
hstalker
Explorer
in reply to: svelez
‎05-28-2014 11:24 PM
‎05-28-2014 11:24 PM

Hi This problem comes back on every release.

i have check the perrmission on the /Application folder and they are

 

drwxrwxr-x+ 142 root  admin  - 4828 29 May 12:49 /Applications
 0: group:everyone deny delete

I have also tried making the manual link and that seems no problem.

 

Could you post the exact command its trting to do and i will run that and check to see if i get a error?

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Message 6 of 9
svelez
Alumni
in reply to: hstalker
‎05-29-2014 07:29 AM
‎05-29-2014 07:29 AM

OK.  It makes sense that the issue would still be there.  We haven't really done anything to address it.

 

For the most current release, the closest command-line equivalent of the operation being performed should be:

 

> ln -s /Users/hstalker1/Library/Application\ Support/Autodesk/webdeploy/production/6a88ca9ecf6a1a144827d27fb0c048ce591e1e8c/Autodesk\ Fusion\ 360.app /Users/hstalker1/Applications/Autodesk\ Fusion\ 360.app

 

This command line is untested, so please correct any typographical errors you may discover 🙂

 

Please let me know the results, and further information regarding /Users/hstalker1/Applications and /Users/hstalker1/Applications/Autodesk\ Fusion\ 360.app if it exists.

 

If this works, and the installation still fails, we can get a little more information about the process by enabling debug logging.  This is done with the following command line after mounting the download dmg:

 

> open /Volumes/Autodesk\ Client\ Downloader/Double\ Click\ to\ Install.app --args -v DEBUG

 


This will pretty much just help me validate that I gave you the right parameters to the symlink command above.

 

Thanks,

Steven

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Message 7 of 9
hstalker
Explorer
in reply to: svelez
‎05-29-2014 07:45 PM
‎05-29-2014 07:45 PM

Hi Ok found the problem with the command. I realised my system had a issue in that the ~/Applications folder was a link to /Applications. This would not allow the link to be created. To solve this i will deleted the link and created a new ~/Applications folder and all when perfectly. Thanks for you help and i would say now this issue is closed and i can continue to enjoy this great product.

 

 

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Message 8 of 9
svelez
Alumni
in reply to: hstalker
‎05-30-2014 07:05 AM
‎05-30-2014 07:05 AM

Thanks for the follow-up.  I'm glad to hear you are working now.

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Message 9 of 9
r.boast
Community Visitor
in reply to: hstalker
‎08-31-2020 02:23 AM
‎08-31-2020 02:23 AM

Dear all,

Six years later and I am now getting this error when I try to install Fusion 360. I have tried the fixes recommended here, including deleting and recreating the ~/Applications folder, but to no avail. I am still getting errno 20, even when I try a clean reinstall. Any suggestions?

 

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