I have installed Fusion 360 trial and I cannot run this with the following message.
You are not authorized to use this product.
Go to your Autodesk Account or contact your administrator to sigh up.
How can I fix this?
Do you receiving this message after signing in with an Autodesk ID?
Can you sign into the below link and then browse to the Accounts tab? Does Fusion 360 appear in the Account tab?
You may consider clearing your browser cache to see if this helps. There may be interference from anti-virus or firewall, so you may try disabling these potential conflicts on your system. Another known issue is when the Time and Date on the machine is inaccurate. Can you verify that your time and date is set to accurately match your time zone?
Please keep us posted on your progress. I hope this is helpful.
Thanks,
There is another thread that appears to be the same issue from tripod327 - http://forums.autodesk.com/t5/Help-and-Support/Cannot-run-Fusion360/td-p/5060152. We are trying to figure out what could be the issue. The time and date being accurate is definitely worth a try, but still the fact that an error shows up leads me to believe that the install was somehow interrupted or incomplete. It would be good to continue this in one conversation on the other thread.
best regards,
Sanjay Jayabal.
Sorry for my late answer.
After signing in my Autodesk ID, I have browsed into the Account tab. However Fusion 360 does not apper in the Account tab.
I can see other services such as storage and Autodesk AutoCad360.
I have installed my winodows 8.1 again and I believe this clears all the browser cache and registry. Currently I don't install anti-virus, but I am not sure that there is conflict with firewall and anti-virus.
Probably, windows defender and firewall is used while I do not use 3rd parth anti-virus.
I also checked my time and date on the machine and it is set to accurately match to my time zone.
Regards,
I have completed all the task you asked.
3. browsed to to %localappdata%\Temp\Autodesk and removed the Browser Cache folder.
4. browsed to %appdata%\Autodesk and removed the Autodesk Fusion 360 folder.
5. reinstalled Fusion360 and this bought to me to log in window.
6.I logged in with my email address but I am seeing the same issue.
I have attached the error message after log in.
Hi,
Would you be able to share your email ID you used to login? Also, if you can send me your log file located under %localappdata%\Autodesk\Autodesk Fusion 360\<user id> that would help. The <user id> should be a string such as "DMJPMWJCE7WT" and your log file under that folder will be called AppLogFile*.log where * is an alphanumeric string.
best regards,
Sanjay Jayabal.
1.I used my email address: youngjoon_kim@hotmail.com
2.I attached AppLogFile you asked.
AppLogFile20140529T113954
AppLogFile20140529T094439
AppLogFile20140529T094516
Hi,
I have been reviewing your scenario with the software development team and they suspect that there is perhaps a firewall or proxy that is blocking your access. Are you trying this from within your company network? If so, are you able to try using either the computer you are having these issues on from a public wifi (such as your home network) or perhaps install Fusion on another computer that is outside any firewall or proxy restrictions and see if you are able to login?
best regards,
Sanjay Jayabal.
I installed Fusion360 in my home network and I believe windows firewall is the only one during my installation. However I am going to check that there is another firewall or proxy that prevents installation.
In my opinion, if there is a firewall or proxy, you should have programmed Fusion360 register itself as exception in the firewall automatically.
Anyway, I appreciate your review.
Regards,
Hello,
To eliminate firewall and proxy interference possibity, I did the following procedure but have the same result.
1. reinstalled windows 8.1 and this is only software on my desktop PC. I only have one 64bit PC, I used this again.
2. To eliminate any interference from other firewall or proxy except windows, I disconnected network connection during fusion360 installation, instead connected PC to my iPhone hotspot wirelessly.
3. After login with my accout, I am seeing the same message: "You are not authorized to use this product."
Is there anything I can do for it?
Regards,
Hi,
I was able to trigger a trial for your account through another process, could you try running the software again and let us know what happens.
Thanks,
Matt Pooley
Hi tripod327,
Did you get a chance to try logging in again? Please do let us know, sorry it is taking a while to understand what might be the issue in your situation.
best regards,
Sanjay Jayabal.
Hi,
I tried to login with my email address but it does not work.
Regards,