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Cannot run Fusion 360 trial version.

13 REPLIES 13
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Message 1 of 14
tripod327
1205 Views, 13 Replies

Cannot run Fusion 360 trial version.

I have installed Fusion 360 trial and I cannot run this with the following message.

 

You are not authorized to use this product.

Go to your Autodesk Account or contact your administrator to sigh up.

 

How can I fix this?

13 REPLIES 13
Message 2 of 14
innovatenate
in reply to: tripod327

Do you receiving this message after signing in with an Autodesk ID?

 

Can you sign into the below link and then browse to the Accounts tab? Does Fusion 360 appear in the Account tab?

 

https://accounts.autodesk.com

 

You may consider clearing your browser cache to see if this helps. There may be interference from anti-virus or firewall, so you may try disabling these potential conflicts on your system. Another known issue is when the Time and Date on the machine is inaccurate. Can you verify that your time and date is set to accurately match your time zone?

 

 

Please keep us posted on your progress. I hope this is helpful.

 

Thanks,

 

 




Nathan Chandler
Principal Specialist
Message 3 of 14

There is another thread that appears to be the same issue from tripod327 - http://forums.autodesk.com/t5/Help-and-Support/Cannot-run-Fusion360/td-p/5060152.  We are trying to figure out what could be the issue.  The time and date being accurate is definitely worth a try, but still the fact that an error shows up leads me to believe that the install was somehow interrupted or incomplete.  It would be good to continue this in one conversation on the other thread.

 

best regards,

Sanjay Jayabal.

Message 4 of 14
tripod327
in reply to: innovatenate

Sorry for my late answer.

 

After signing in my Autodesk ID, I have browsed into the Account tab. However Fusion 360 does not apper in the Account tab.

I can see other services such as storage and Autodesk AutoCad360.

 

I have installed my winodows 8.1 again and I believe  this clears all the browser cache and registry. Currently I don't install anti-virus, but I am not sure that there is conflict with firewall and anti-virus.

Probably, windows defender and  firewall is used while I do not use 3rd parth anti-virus. 

I also checked my time and date on the machine and it is set to accurately match to my time zone.

 

Regards,

 

 

Message 5 of 14
tripod327
in reply to: innovatenate

I have completed all the task you asked.

 

  1. uninstalled fusion360 in the control panel
  2. browsed to %localappdat% and removed the Autodesk folder completely.

3. browsed to to %localappdata%\Temp\Autodesk and removed the Browser Cache folder.

4. browsed to %appdata%\Autodesk and removed the Autodesk Fusion 360 folder.

5. reinstalled Fusion360 and this bought to me to log in window.

6.I logged in with my email address but I am seeing the same issue.

 

I have attached the error message after log in.

Message 6 of 14
sanjay_jayabal
in reply to: tripod327

Hi,

 

Would you be able to share your email ID you used to login?  Also, if you can send me your log file located under %localappdata%\Autodesk\Autodesk Fusion 360\<user id> that would help.  The <user id> should be a string such as "DMJPMWJCE7WT" and your log file under that folder will be called AppLogFile*.log where * is an alphanumeric string.

 

best regards,

Sanjay Jayabal.

Message 7 of 14
tripod327
in reply to: sanjay_jayabal

1.I used my email address: youngjoon_kim@hotmail.com     

2.I attached AppLogFile you asked.

 

 

AppLogFile20140529T113954

AppLogFile20140529T094439

AppLogFile20140529T094516

Message 8 of 14
sanjay_jayabal
in reply to: tripod327

Hi,

 

I have been reviewing your scenario with the software development team and they suspect that there is perhaps a firewall or proxy that is blocking your access.  Are you trying this from within your company network?  If so, are you able to try using either the computer you are having these issues on from a public wifi (such as your home network) or perhaps install Fusion on another computer that is outside any firewall or proxy restrictions and see if you are able to login?

 

best regards,

Sanjay Jayabal.

Message 9 of 14
tripod327
in reply to: sanjay_jayabal

I installed Fusion360 in my home network and I believe windows firewall is the only one during my installation. However I am going to check that there is another firewall or proxy that prevents installation. 

In my opinion, if there is a firewall or proxy, you should have programmed Fusion360 register itself as exception in the firewall automatically.

Anyway, I appreciate your review.

 

Regards,

 

 

Message 10 of 14
tripod327
in reply to: sanjay_jayabal

Hello,

 

To eliminate firewall and proxy interference possibity, I did the following procedure but have the same result.

 

1. reinstalled windows 8.1 and this is only software on my desktop PC. I only have one 64bit PC, I used this again. 

2. To eliminate any interference from other firewall or proxy except windows, I disconnected network connection during fusion360 installation, instead connected   PC to my iPhone hotspot wirelessly.

3. After login with my accout, I am seeing the same message: "You are not authorized to use this product."

 

Is there anything I can do for it?

 

Regards,

 

 

Message 11 of 14
kingson138
in reply to: tripod327

Hi there, since you are using the Trial account, I would advise you to change to another login name, using another email address. That might work. I remember someone tried this before and it worked. Just create another account. Hope it works for you this time.

Regards,
Kingson
Using Apple computers
Message 12 of 14
matt.pooley
in reply to: kingson138

Hi,

 

I was able to trigger a trial for your account through another process, could you try running the software again and let us know what happens.

 

Thanks,

 

Matt Pooley

Message 13 of 14

Hi tripod327,

 

Did you get a chance to try logging in again?  Please do let us know, sorry it is taking a while to understand what might be the issue in your situation.

 

best regards,

Sanjay Jayabal.

Message 14 of 14
tripod327
in reply to: sanjay_jayabal

Hi,

I tried to login with my email address but it does not work.

 

Regards,

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