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Unable to create new project

2 REPLIES 2
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Message 1 of 3
Ian_Wood
1184 Views, 2 Replies

Unable to create new project

Our office just purchased Ecotect and we are attempting to use Green Building Studio for the first time.

 

When I log-in, I'm asked to create a new project. I fill in the information in Step 1 and select a location in Step 2. However, when I click Next, I get the following error message:

 

     Sorry for the inconvenience, an error has occured in your session.

     The system administrator has been notified.

 

I have tried selecting several different locations, but always get the same error. This has been happening consistantly for the past week.

 

In Ecotect, when I try to log into the web service from the GBS client, I just get the error message:

 

     Input string was not in a correct format.

 

Am I doing something wrong, or is there a problem with the system?

2 REPLIES 2
Message 2 of 3
mstein7484
in reply to: Ian_Wood

Hello,

This may be related to your browser's security settings. Try changing the security level to medium or lower.

There is a lot of information available in our searchable Knowledge Base as well: www.autodesk.com/ecotect-analysis-support

 

Best Regards,

Marjorie Stein

Product Manager, Sustainable Design

Autodesk, Inc.

 



Marjorie Stein
QA Analyst
Generative Design Group
Autodesk, Inc.

insight.support@autodesk.com
Message 3 of 3
dariad22
in reply to: mstein7484

Dear colleagues!

 

We have the same problem with creating New Project. We`ve checked our browser's security settings.

Are any other reasons?

 

Thanks in advance!

 

 

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