GBS updates infinitely then fails to run

[ouspensky]

What happens is a send a model into GBS and a prompt that says "upadating energy analysis software" appears and then i wait and wait all night and when i come in the next morning Revit is crashed. I restart the whole cycle begins again.

1. what causes this?

2. how to fix it?

3. can cloud services even be used in China at all?

this is my first time to use GBS and it has been a disappointing exp.  it reinforces every doubt i had about the usefulness of cloud technology

[Mohammad_Asl]

Hi,

Sorry for the problem. This is a very rare case and I need your help to solve it. First of all make sure that you are signed in on your Revit before running energy analysis. 

If you are signed in and the same thing happens (It should not take more than a few minutes to update) make sure that your AppData (C:\Users\Your User Name\AppData) folder is not mapped to a network drive. Revit does not support this scenario. 

If this does not solve your problem, please go to your Revit.exe folder (C:\Program Files\Autodesk\Revit 2014 or 2015) and send us the journal###.txt file so we  can find out what is happening.