Your Autodesk ID xxxx is not registered with any hubs on Autodesk 360

[pney]

I have just downloaded the trial for Fusion 360.  When I try to use it I receive the error:

"Your Autodesk ID is not registered with any hubs on Autodesk 360"

What does this mean? There are steps from the Fusion 360 help that describe how to set a default hub: 

  Set a default hub

1. At the top of the page, click your name.
2. From the drop-down list, click Settings.

   Below the Personal tile on the left, from the User Settings tile, Account is selected.

3. Under Set Default Hub, select the desired hub.
4. Click Set as Default.

....however, I can't make this work.  In Autodesk 360, under my name, there is no 'settings' option.  Same for Fusion 360.  I searched all other settings that I could find as well, but no luck.  I'm probably looking in the wrong place, but it is not clear to me where to go.

How do I fix this so that I can start using Fusion 360?

[keqingsong]

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peterneylan4928 wrote:

I have just downloaded the trial for Fusion 360.  When I try to use it I receive the error:

"Your Autodesk ID is not registered with any hubs on Autodesk 360"

What does this mean? There are steps from the Fusion 360 help that describe how to set a default hub: 

  Set a default hub

1. At the top of the page, click your name.
2. From the drop-down list, click Settings.

   Below the Personal tile on the left, from the User Settings tile, Account is selected.

3. Under Set Default Hub, select the desired hub.
4. Click Set as Default.

....however, I can't make this work.  In Autodesk 360, under my name, there is no 'settings' option.  Same for Fusion 360.  I searched all other settings that I could find as well, but no luck.  I'm probably looking in the wrong place, but it is not clear to me where to go.

How do I fix this so that I can start using Fusion 360?

---

Hey Peter, 

did you create an account through the sign in screen after you've launched Fusion 360? 

The first screen you should see is this. 

Click on Need an Autodesk ID? link to create an Autodesk 360 account. 

Fill in your account info, agree to the terms and conditions, click on create an Account and you should be good to go. 

If you did this already and it didn't work, could you provide us some screenshots of the error you are getting so we can further diagnose the issue? Thanks! 

[pney]

I already have an Autodesk ID that I have used for some time; do I need a separate login?  Here are the screen shots:

The first screen after starting Fusion 360:

After clicking 'get started' I see this:

After clicking 'sign in as different user' I see the login screen.  Using my current Autodesk ID brings me to the same screen as above.  Clicking "create account" brings me here within the Fusion 360 browser:

Clicking 'Login' opens Chrome and I see this:

Or this (I have done the same work flow twice and seen 2 different results at this stage):

After this, nothing changes in the Fusion 360 browser.  Re-opening the program produces the same results.

[philip.s]

Thanks for the additional info / screenshots Peter!

While we're looking into potential causes, can you verify if the beta version of Fusion 360 was previously installed on this machine? I recently experienced a similar issue which was resolved by completely uninstalling Fusion 360 and a few select folders (detailed here), and then reinstalling.

[philip.s]

Hi Peter,

Just wanted to check in and see if you were able to resolve this one? Outside of the program uninstall, this might require a new profile / account creation.

Either way please let us know!

[abdullah.dogan]

There is no solution to register a Hub

[innovatenate]

Does anyone have the Autodesk 360 client installed that is experiencing this issue?

If you disable this program and clear your web browser's cache, does this make any difference when initializing Fusion 360?

Thanks,

[innovatenate]

Just wanted to check in and see if you were able to resolve this issue. Let us know if we can provide any further suggestions!

Thanks,

[abdullah.dogan · Accepted solution]

Hello,

I solved this issue by disabling the antivirus program. Antivirus blocks to register the hub.

Thanks,

Abdullah Do?an
Sat?? Destek Y?neticisi
Pre-Sales Manager

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[keqingsong]

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@abdullah.dogan wrote:
Hello,

I solved this issue by disabling the antivirus program. Antivirus blocks to register the hub.

---

Great to hear! What antivirus program were you using? Knowing will help us fix this issue on our end so our users don't need to perform a work-around in the future. 

[pney · Accepted solution]

Update: Our issue was not related to the antivirus software as mentioned above.  It was caused by our proxy server, which prevented Fusion 360 from logging in.  When I first installed Fusion, no error messages would appear to say there was a problem logging in.  Since then, a message box has been added to warn if there is a problem.  This tipped us off to add an exception to our server, fixing the problem.

[philip.s]

Thanks for sharing Peter!

[zero_dfx]

Hi All,

I logged in, downloaded and installed Fusion 360 on my Surface Pro 2 (windows 8.1)

i was met with exactly the same message as described above.

After reading both of the posts here and noting neither applied to my installation I decided to close and restart Fusion.

On the restart Fusion auto logged in with my user ID and configured the Hub.

Fusion works fine now, so it might just be an install issue that needs a fresh restart

Hope this helps.

Tony