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Fusion 360 install problem

10 REPLIES 10
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Message 1 of 11
kaed.sisler
759 Views, 10 Replies

Fusion 360 install problem

Please help! Mac OS X 10.8.4Screen Shot 2013-06-26 at 2.25.40 PM.png

10 REPLIES 10
Message 2 of 11
alistardean
in reply to: kaed.sisler

Yup - I got the same.. Repaired permissions on disk.. Figured that would fix this, but seems not.. 

 

Al

Message 3 of 11
philip.s
in reply to: alistardean

We're looking into potential causes for this error and will get back to the both of you ASAP. Apologies for the inconvenience and thanks for your patience!

Message 4 of 11
innovatenate
in reply to: kaed.sisler

Would it be possible to attach the log file mentioned in the warning?

 

Also, can you make sure that you've uninstalled the beta per the instruction in the below post.

 

http://forums.autodesk.com/t5/Get-Help-with-Fusion-360/How-to-uninstall-beta-and-export-designs-whil...

 

Thanks,

 

 




Nathan Chandler
Principal Specialist
Message 5 of 11
kaed.sisler
in reply to: kaed.sisler

Log file mentioned in the warning.

Message 6 of 11
innovatenate
in reply to: kaed.sisler

Thanks for posting the log file. While we are investigating the log file, can you confirm whether you were able to successfully delete any older webdeply folders prior to starting the re-install process? See the below post for details on this process.

 

http://forums.autodesk.com/t5/Get-Help-with-Fusion-360/How-to-uninstall-beta-and-export-designs-whil...

 

 

If you have successfully removed the old beta version, can you re-try to download the installer from the community hub.

 

http://fusion360.autodesk.com/

 

Thanks for your patience, please keep us posted on your progress!

 

 




Nathan Chandler
Principal Specialist
Message 7 of 11
kaed.sisler
in reply to: innovatenate

I did do what you asked before I posted on this site. With that said, doing so did not fix the issue.

Message 8 of 11
alistardean
in reply to: kaed.sisler

Here's a new one.. Error notification and log file attached Screen Shot 2013-06-27 at 09.11.20.png

 

 

Message 9 of 11
alistardean
in reply to: alistardean

For anyone that comes up against Permissions, particularly relating to the Home and Applications folder in OSX, repairing them with Disk Utility doesn't work. 

Best fix is

 

Reboot with Command + R

That'll boot up the Utilities

From there, you can select Terminal from the pulldown menu

Type resetpassword (don't panic, you're not going to do that)

 

Then, at the bottom of that dialog, there's a button for Repairing Permissions. Hit that, wait for it to complete.

 

Then make sure that you've followed the uninstall options if you've run the beta, then install again..

 

Should work.

 

Al

Message 10 of 11
philip.s
in reply to: alistardean

Thanks for sharing this solution with the community Al!

Message 11 of 11
innovatenate
in reply to: kaed.sisler

kaed.sisler - could you try Al's suggestion and let us know if it helps to solve your error message as well?

 

Thanks,

 

 




Nathan Chandler
Principal Specialist

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