Fusion 360 closing at splash screen

[big_red_frog]

Hi there,

I just had to reinstall fusion 360.

It had started crashing out at the splash screen, with no error reports.

I could see fusion 360 in the task manager in my windows 7, then it woudl just disappear along with the splash screen and nothing would launch.

I uninstalled from control panel and run the client installer again.

Everything came back nicely with all my files etc.

[big_red_frog]

Hmmm, everything was running fine, edited for 20 minutes, got almost what I wanted, then tried a pull on a simple face, internal error, greyed out, crash, windows style crash report, no report to autodesk.

Reopened all work gone.

[big_red_frog]

Note as it was only 20 minutes I have recreated the work.

I have moved my autosave down to 20 minutes.

[innovatenate]

Can you check your system information file (just type in "system information" in the window's start > search menu or go to window's start menu > All Programs >Accessories> System Tools > launch System Information).

Inside of the System Information dialogue, in Software Environment > Windows Error Reporting, can you locate any entries from today? Is there any indication of what is causing the issue? Sometimes this helps me, but most of the time its a bust. To cover my bases, I check your crash error reports, but did not find anything.

It may be a good idea to run any pending Window's updates. I've seen a crash at the splash screen with other programs due to graphic card/driver issues. With a gray screen, I usually think graphics issues. What graphics card/driver version are you using?

Thanks,

[big_red_frog]

Hi There,

I generally keep the machine fully upto date.

Just checked nvidia drivers are latest, and windows update is looking clean.

Windows Error reporting, hmm, sort by time is useless in there! Looks like it is not using the local time zone either.

Scanning through, I see the two latest entries. Apparently I am crashing in the future 🙂

26/10/2013 12:10 AM Application Error Faulting application name: Fusion360.exe, version: 679.1.8.0, time stamp: 0x5268581d
Faulting module name: nvwgf2umx.dll, version: 9.18.13.3158, time stamp: 0x525da4ec
Exception code: 0xc000008e
Fault offset: 0x00000000003aebd9
Faulting process id: 0x1334
Faulting application start time: 0x01ced1de1ef7d077
Faulting application path: C:\Users\atod\AppData\Local\Autodesk\webdeploy\production\201fd6e278bda5ff82a09daf7e42854420d9b4bc\Fusion360.exe
Faulting module path: C:\Windows\system32\nvwgf2umx.dll
Report Id: 07f3bee0-3dd3-11e3-8b29-0210c66a1201

26/10/2013 12:13 AM Windows Error Reporting Fault bucket 138200922, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: -305307351

Problem signature:
P1: Fusion360.exe
P2: 679.1.8.0
P3: 5268581d
P4: nvwgf2umx.dll
P5: 9.18.13.3158
P6: 525da4ec
P7: c000008e
P8: 00000000003aebd9
P9: 
P10: 

Attached files:
C:\Users\atod\AppData\Local\Temp\WER8D70.tmp.WERInternalMetadata.xml
C:\Users\atod\AppData\Local\Temp\WERA1CB.tmp.appcompat.txt
C:\Users\atod\AppData\Local\Temp\WERA21A.tmp.mdmp

These files may be available here:
C:\Users\atod\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Fusion360.exe_368ba96711c068958986b7bd4c2974248dc457_cab_1de6c744

Analysis symbol: 
Rechecking for solution: 0
Report Id: 07f3bee0-3dd3-11e3-8b29-0210c66a1201
Report Status: 8

[big_red_frog]

and I have dual SLI'd Nvidia GTX 770's in here.

Here is a cut/paste of the system specs as reported by Steam.

Processor Information:
Vendor: GenuineIntel
CPU Family: 0x6
CPU Model: 0x3a
CPU Stepping: 0x9
CPU Type: 0x0
Speed: 3503 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported

Network Information:
Network Speed:

Operating System Version:
Windows 7 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 770

DirectX Driver Name: nvd3dum.dll
Driver Version: 9.18.13.3158
DirectX Driver Version: 9.18.13.3158
Driver Date: 15 Oct 2013
OpenGL Version: 4.4
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: NVIDIA GeForce GTX 770
VendorID: 0x10de
DeviceID: 0x1184
Number of Monitors: 3
Number of Logical Video Cards: 3
No SLI or Crossfire Detected
Primary Display Resolution: 2560 x 1080
Desktop Resolution: 3840 x 2160
Primary Display Size: 35.55" x 15.00" (38.58" diag)
90.3cm x 38.1cm (98.0cm diag)
Primary Bus: PCI Express 8x
Primary VRAM: 2047 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek High Definiti

Memory:
RAM: 16344 Mb

Miscellaneous:
UI Language: English
Microphone: Not set
Media Type: DVD
Total Hard Disk Space Available: 1075868 Mb
Largest Free Hard Disk Block: 790093 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected

[Phil.E]

Regarding the crash reports from the future: Are your system clock and timezone set correctly?

[big_red_frog]

Pretty sure they are.

I have a big clock widget on one of the screens to remind me when it is getting silly late ( or early) when grinding through something. I am sure this is fine.

I would suspect the crash reports come out with GMT