Fusion 360 Crashes repeatedly on laptop (but not desktop)

[Anonymous]

I've submitted several defects where fusion 360 crashes almost immediately after I start working on a model (new or otherwise).  I do not see similar crashes on my other computer, so I suspect there is some interaction with a driver or something which is causing the crash.  Both computers are running WIN7.

I've tried un-installing, and re-installing fusion 360 multiple times (as described in other crash threads). 

I've tried re-starting models, but even a single solid will crash my machine within minutes of trying to edit/rotate/create it.

I've got several defect tracking numbers - but not sure how I'm supposed to follow-up on those...

Is anyone experiencing similar issues?  Or have additional suggestions?

Thanks

[innovatenate]

Welcome to the Fusion 360 community!

I took a look at the crash error reports and my best guess is that the driver for the graphics adapter needs updated. Unfortunately, it did not list which graphics card you have, only that it was an ATI. Have you tried updating to the graphics driver from the ATI/AMD website?

In addition to the graphics driver, you may try disabling any enabled Environment effects to see if this helps at all with the stability/performance. Ground Shadow, Environment Dome, and other effects can be graphically intensive.

I hope this helps. Please keep me posted on your progress.

Thanks,

[Anonymous · Accepted solution]

I'm using the ATI Mobility Radeon HD 3650 in the laptop.

Using Windows update I was unable to locate new drivers.

However, going directly to the ATI site and installing their update tool seems to have successfully resolved the issue.