Can't install Fusion360

[Andrewski31]

I've tried installing a few times now, and always get the same error about "invalid compressed data"

I have a Macbook Pro with a Core Duo 2 64 bit processor

I've cleared out the cache and uninstalled an old version of Fusion (not 360)

Nothing I do lets me finish installing this program.  Please help!

Here is the error log

2013-11-02 13:01:51,680 - adsk.dls.streamer.process - ERROR :: Exception during processing:
Traceback (most recent call last):
File "/Users/svc_p_bi/P4/Neutron/S1/src/3P/PYTHON/3.3_slim_a/MAC64/bin/Python.framework/Versions/3.3/lib/python3.3/tarfile.py", line 571, in _read
_lzma.LZMAError: Corrupt input data

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "/Users/svc_p_bi/P4/Neutron/Production/src/Neutron/Installer/Streamer/src/adsk/dls/streamer/process.py", line 935, in execute
File "/Users/svc_p_bi/P4/Neutron/Production/src/Neutron/Installer/Streamer/src/adsk/dls/streamer/process.py", line 910, in _execute_base_impl
File "/Users/svc_p_bi/P4/Neutron/Production/src/Neutron/Installer/Streamer/src/adsk/dls/streamer/process.py", line 768, in _config_app
File "/Users/svc_p_bi/P4/Neutron/Production/src/Neutron/Installer/Streamer/src/adsk/dls/streamer/netlib.py", line 248, in __call__
File "/Users/svc_p_bi/P4/Neutron/Production/src/Neutron/Installer/Streamer/src/adsk/dls/streamer/process.py", line 768, in <lambda>
File "/Users/svc_p_bi/P4/Neutron/Production/src/Neutron/Installer/Streamer/src/adsk/dls/streamer/process.py", line 665, in _extractpackage
File "/Users/svc_p_bi/P4/Neutron/S1/src/3P/PYTHON/3.3_slim_a/MAC64/bin/Python.framework/Versions/3.3/lib/python3.3/tarfile.py", line 1986, in extractall
File "/Users/svc_p_bi/P4/Neutron/Production/src/Neutron/Installer/Streamer/src/adsk/dls/streamer/registry.py", line 1027, in extract
File "/Users/svc_p_bi/P4/Neutron/S1/src/3P/PYTHON/3.3_slim_a/MAC64/bin/Python.framework/Versions/3.3/lib/python3.3/tarfile.py", line 2025, in extract
File "/Users/svc_p_bi/P4/Neutron/S1/src/3P/PYTHON/3.3_slim_a/MAC64/bin/Python.framework/Versions/3.3/lib/python3.3/tarfile.py", line 2094, in _extract_member
File "/Users/svc_p_bi/P4/Neutron/S1/src/3P/PYTHON/3.3_slim_a/MAC64/bin/Python.framework/Versions/3.3/lib/python3.3/tarfile.py", line 2140, in makefile
File "/Users/svc_p_bi/P4/Neutron/S1/src/3P/PYTHON/3.3_slim_a/MAC64/bin/Python.framework/Versions/3.3/lib/python3.3/tarfile.py", line 265, in copyfileobj
File "/Users/svc_p_bi/P4/Neutron/S1/src/3P/PYTHON/3.3_slim_a/MAC64/bin/Python.framework/Versions/3.3/lib/python3.3/tarfile.py", line 555, in read
File "/Users/svc_p_bi/P4/Neutron/S1/src/3P/PYTHON/3.3_slim_a/MAC64/bin/Python.framework/Versions/3.3/lib/python3.3/tarfile.py", line 573, in _read
tarfile.ReadError: invalid compressed data

[innovatenate]

The other version of Fusion should not inteferre with Fusion 360. Can you try doing a clean uninstall and installing Fusion 360 from a fresh download?

To perform a clean uninstall on a mac:

1. Move the Autodesk Fusion 360 and/or Autodesk Sim 360 dock icons to the trash.
2. Clearing your cache files
   1. Start a new Finder window
   2. In the Finder Menu (Apple bar on top), select Go > Go to Folder
   3. Enter ~/Library in the dialog that comes up
   4. Browse to Application Support/Autodesk/ and move the following folders to the trash:

                                                   i.      Webdeploy

                                                  ii.      Web Services

                                                iii.      Autodesk Fusion 360

                                                 iv.      MC3

                                                  v.      Synergy

                                                 vi.      NINVFUS (if present)

                                               vii.      Neutron Platform

                                              viii.      Common

                                                 ix.      Autodesk Sim 360 (if present)

                                                  x.      NSIM (if present)

1. Next navigate to $TMPDIR/Autodesk (open a Terminal window, and type: open $TMPDIR/Autodesk) and move the following folders to the trash:

                                                   i.      Autodesk Fusion 360 and/or Autodesk Sim 360

                                                  ii.      BrowserCache

                                                iii.      Neutron Test Application

                                                 iv.      Project Forge (if present)

                                                  v.      Project Simulus (if present)

I hope this helps. Please keep us posted on your progress.

[Andrewski31]

I've done that a few times, but just did it again and installation is still failing at around 80%.

Error log

2013-11-02 19:54:54,123 - adsk.dls.streamer.process - ERROR :: Exception during processing:
Traceback (most recent call last):
File "/Users/svc_p_bi/P4/Neutron/S1/src/3P/PYTHON/3.3_slim_a/MAC64/bin/Python.framework/Versions/3.3/lib/python3.3/tarfile.py", line 571, in _read
_lzma.LZMAError: Corrupt input data

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "/Users/svc_p_bi/P4/Neutron/Production/src/Neutron/Installer/Streamer/src/adsk/dls/streamer/process.py", line 935, in execute
File "/Users/svc_p_bi/P4/Neutron/Production/src/Neutron/Installer/Streamer/src/adsk/dls/streamer/process.py", line 910, in _execute_base_impl
File "/Users/svc_p_bi/P4/Neutron/Production/src/Neutron/Installer/Streamer/src/adsk/dls/streamer/process.py", line 768, in _config_app
File "/Users/svc_p_bi/P4/Neutron/Production/src/Neutron/Installer/Streamer/src/adsk/dls/streamer/netlib.py", line 248, in __call__
File "/Users/svc_p_bi/P4/Neutron/Production/src/Neutron/Installer/Streamer/src/adsk/dls/streamer/process.py", line 768, in <lambda>
File "/Users/svc_p_bi/P4/Neutron/Production/src/Neutron/Installer/Streamer/src/adsk/dls/streamer/process.py", line 665, in _extractpackage
File "/Users/svc_p_bi/P4/Neutron/S1/src/3P/PYTHON/3.3_slim_a/MAC64/bin/Python.framework/Versions/3.3/lib/python3.3/tarfile.py", line 1986, in extractall
File "/Users/svc_p_bi/P4/Neutron/Production/src/Neutron/Installer/Streamer/src/adsk/dls/streamer/registry.py", line 1027, in extract
File "/Users/svc_p_bi/P4/Neutron/S1/src/3P/PYTHON/3.3_slim_a/MAC64/bin/Python.framework/Versions/3.3/lib/python3.3/tarfile.py", line 2025, in extract
File "/Users/svc_p_bi/P4/Neutron/S1/src/3P/PYTHON/3.3_slim_a/MAC64/bin/Python.framework/Versions/3.3/lib/python3.3/tarfile.py", line 2094, in _extract_member
File "/Users/svc_p_bi/P4/Neutron/S1/src/3P/PYTHON/3.3_slim_a/MAC64/bin/Python.framework/Versions/3.3/lib/python3.3/tarfile.py", line 2140, in makefile
File "/Users/svc_p_bi/P4/Neutron/S1/src/3P/PYTHON/3.3_slim_a/MAC64/bin/Python.framework/Versions/3.3/lib/python3.3/tarfile.py", line 265, in copyfileobj
File "/Users/svc_p_bi/P4/Neutron/S1/src/3P/PYTHON/3.3_slim_a/MAC64/bin/Python.framework/Versions/3.3/lib/python3.3/tarfile.py", line 555, in read
File "/Users/svc_p_bi/P4/Neutron/S1/src/3P/PYTHON/3.3_slim_a/MAC64/bin/Python.framework/Versions/3.3/lib/python3.3/tarfile.py", line 573, in _read
tarfile.ReadError: invalid compressed data

-------------------------------------------------------------------------------
2013-11-02 19:54:54,124 - adsk.dls.streamer.process - WARNING :: Error detected, removing incomplete packages
2013-11-02 19:54:54,784 - adsk.dls.streamer.registry - INFO :: Shutting down database connection

[innovatenate]

Are you on a network that utilizes a proxy server? Also, which version of OS X are you running?

Thanks,

[Andrewski31]

No proxy being used.  Running OS X Mavericks with the latest updates.  

[innovatenate]

Would it be possible to attach the below file to this thread?

$HOME/Library/Logs/autodesk.webdeploy.streamer.log.

This file may better indicate where the problem is.

Have you try installing on a different network?

I hope to get to the bottom of this soon.

Thanks,

[Andrewski31]

Log file is attached.  Also will try to install on a different network tomorrow.

Thanks

[Andrewski31]

Different networks do not help, still receiving the same error.  Any ideas?

[innovatenate]

Unfortunately, the log file was not helpful in determining a solution. I have a procedure that will help us diagnose further.

Please download this browser downloaded file to your problem computer (link below). 

https://dl.appstreaming.autodesk.com/production/packages/d4930ee3984d127e017b1484d10f6c6c05154582.ta...

Next, I will need to obtain this file from your computer. I suspect the file will be too large to e-mail; therefore, I will invite you to upload the data to my Autodesk 360 account. I will use the e-mail address associated with your Autodesk ID. If I should use another e-mail address, feel free to private message me or e-mail me direct at Nathan DOT Chandler AT Autodesk DOT Com.

If you have any troubles getting the file downloaded, or uploaded/e-mailed, please let me know.

Thanks for your paitience as we work through this issue.

Kind Regards,

[Andrewski31]

Done and done.  Thanks for the help Nathan, I really do appreciate the effort.